Exam 2: Values, Attitudes, Emotions, and Culture: the Manager As a Person

When organizational members share an intense commitment to cultural values, beliefs, and routines and use them to achieve their goals, a strong organizational culture exists.

People who believe that outside forces are responsible for what happens to and around them and do not think that their own actions make much of a difference possess

Which of the following defines emotion?

Explain how culture influences the way managers perform their four main functions: planning, organizing, leading, and controlling.

You need to promote someone to a position that requires a high degree of conscientiousness. Which of the following people are you most likely to promote?

People who are low on extraversion still experience positive moods.

What is organizational culture? Compare weak and strong organizational culture, using examples.

The personal characteristics of the founders of an organization have an important role in the creation of the organization's culture.

Jill Acosta's manager retired recently, so now she has a new manager to report to, April Snow. Jill notices that April tries to ensure that all of her subordinates get along and feel comfortable approaching her with questions or concerns. Jill concludes that April has a(n)

Selena Jackson is a new manager at a real-estate agency, Forever Homes. The manager she is replacing had a reputation for being extremely conservative. He carefully monitored employee progress toward sales goals, laid out strict rules that all employees were expected to follow, and emphasized caution in decision making. Selena believes the company would benefit from a less conservative management approach. What is one step Selena can take to establish an innovative culture at Forever Homes?

________ signify what an organization and its employees are trying to accomplish.

________ is the tendency to be careful, scrupulous, and persevering.

________ guide how the organization and its members achieve organizational goals.

Which of the following is true of the managerial function of organizing in an organization that has a conservative culture?

Rebecca Nguyen hires a new salesperson, Paul McKinney. She notices he hesitates to cultivate new customers, preferring to work with established clients. One day Rebecca takes Paul to lunch. To his surprise, she suddenly starts making a sales pitch to a total stranger on the street. The stranger isn't interested, but afterward Rebecca turns to Paul and says, "That wasn't so bad; I've learned something from that encounter. Now you go and do likewise." Rebecca's management style is

Which of the following managers would you evaluate as being high on the agreeableness continuum?

How does socialization help an organization? Give two examples of ways that organizations can use socialization to improve their organization.

Tom slams his coffee cup on his desk and calls for his assistant Ian. Ian rushes in, and Tom begins to complain about Ian's lack of progress on an ongoing project. Then he breaks off, puts his head in his hands, and moans, "We'll never reach our goal; it's impossible at this rate." Tom is demonstrating

The tendency to experience positive emotions and moods and feel good about oneself and the rest of the world is known as

Chelsie Sykes, a manager for a medical devices manufacturer, is organized and self-disciplined. She thinks carefully before she speaks, turns in error-free reports, and tirelessly strives to meet her goals. Chelsie is demonstrating