Deck 8: Management of Information and Communication

Question 1

Riverview Medical utilizes an electronic health record. Any hard copy documents that come to the practice remain in hard copy and are filed in a manila folder for each patient. Would this be a patient care issue? Why or why not?

Answer 1

Answers may vary.

Question 2

Jeannie Clark has requested to be put on a payment plan for her outstanding balance. She came to the office today and while registering her, the healthcare professional saw a dialogue box that alerted her not to collect a late fee. This reminder is known as a ______________.

A) flag
B) task list
C) to-do list
D) clinical alert

Answer 2

flag

Question 3

Many offices use an internal, secure environment to communicate important information to their employees. This is known as a/an

A) Internet.
B) World Wide Web.
C) Intranet.
D) voice mail system.

Answer 3

Intranet.

Question 4

Scanned documents can be "misfiled" on the wrong patient's record. How is this possible, and how can it be prevented?

Question 5

Some EHR software includes a method to remind staff to perform certain tasks, for example, to issue a clinical alert or to collect a co-pay. In Prime Suite, the reminder is made in the form of a ___________ that appears as an alert.

Question 6

A functionality of an EHR or other software that allows the user to assign an electronic "to-do" list to themselves or other employees is known as the

A) calendar.
B) notebook.
C) alert system.
D) task list.

Question 7

The quality of a digital image is known as the

A) pixels.
B) character recognition.
C) resolution.
D) default value.

Question 8

Preformatted documents built into the practice management and electronic health record software are known as

A) templates.
B) master files.
C) forms.
D) screens.

Question 9

Dr. Handley prefers to see the Facesheet of her patients in a particular order. Dr. Adams prefers to see his in another order. The software used in their office allows each provider to view screens in a different way. This is known as

A) consistency.
B) a data dictionary.
C) customization.
D) a template.

Question 10

What is the name of the technology used to scan images and then convert them to a format that is readable by the computer?

Question 11

A hard copy document such as an insurance card may be converted to digital format for inclusion in a patient's health record. The process of converting the document from paper format to digital format is known as _________________.

A) photocopying
B) scanning
C) faxing
D) x-raying

Question 12

What is the benefit of communicating with staff through the use of the intranet?

Question 13

Master files are __________________ that provide structure and are the building blocks for parts of a provider's chart notes.

Question 14

Greensburg Medical Center has five care providers, and each care provider has a unique template for their progress notes. Why would this practice be allowed?

Question 15

Instant access to information is available through a public series of networks. What is this network commonly called?

Question 16

Dr. Henderson's office has been installing an EHR system over the past few months. On January 2, 2018, the staff will begin using the new system for all patients seen on that date and going forward. Using the system for the first time is referred to as "going _______ ."

Question 17

Why might an office include its mission and value statements on its intranet site?

Question 18

In the field "Primary Language," English automatically appears in the field. This is known as a ___________ value.

A) standard
B) default
C) absolute
D) variable

Question 19

Greenway Medical Center uses a priority ranking system for its internal email. The fact that the holiday luncheon will be held on December 6, 2017, would be most appropriately sent as a __________ priority email.

A) high
B) medium
C) low
D) critical

Question 20

Datasets that provide structure and are the building blocks for parts of the health record are known as ____________ files.

A) master
B) template
C) patient
D) provider

Question 21

A new staff member in your office has a question about scanning. How would you explain the process to her?
Lay the document on the screen, follow the prompts, and merge the digital copy into the proper patient's health record.

Question 22

Why would setting up too many alert flags be counterproductive?

Question 23

What step(s) should be taken to ensure a scanned image is properly filed within a patient's health record?

Question 24

Give an example of a task that may be set up for a group, for instance, all medical assistants in an office.