Exam 8: Management of Information and Communication
What step(s) should be taken to ensure a scanned image is properly filed within a patient's health record?
Scanned images must first be verified to ensure they are made a part of the correct patient's record as well as the correct encounter for that patient.
Why might an office include its mission and value statements on its intranet site?
An office might include its mission and value statements on its intranet site for several important reasons:
1. **Alignment and Unity**: By prominently displaying the mission and value statements, an organization ensures that all employees are aligned with the core objectives and ethical standards of the company. This helps in fostering a sense of unity and shared purpose among the workforce.
2. **Guidance for Decision-Making**: Mission and value statements serve as a compass for employees when making decisions. They provide a framework that guides behavior and choices, ensuring that actions are consistent with the company's goals and principles.
3. **Onboarding and Training**: For new hires, the intranet is often a first stop for company information. Including the mission and value statements helps to quickly immerse them in the company culture and understand what the organization stands for.
4. **Reinforcement of Culture**: Regular exposure to the mission and value statements reinforces the company culture and reminds employees of the environment they are a part of. This can be particularly important in maintaining a cohesive culture in large or geographically dispersed organizations.
5. **Transparency and Trust**: Making the mission and value statements easily accessible promotes transparency and can help build trust with employees. It shows that the company is open about its goals and ethical standards.
6. **Consistency in Communication**: Having a single, central location for the mission and value statements ensures that all employees have access to the same information. This prevents inconsistencies and ensures that everyone is on the same page.
7. **Motivation and Engagement**: Employees who identify with the company's mission and values are more likely to be engaged and motivated. Seeing these statements regularly can reinforce their commitment to their work and the organization.
8. **Brand Identity**: The mission and values are part of the company's brand identity. Keeping them visible internally helps employees internalize this identity and reflect it in their interactions with customers and stakeholders.
9. **Performance Management**: When it comes to evaluating performance, the mission and value statements provide criteria against which employee behavior and initiatives can be measured. This helps ensure that performance management is aligned with the strategic direction of the company.
10. **Continuous Reminders**: The dynamic nature of an intranet site allows for the mission and value statements to be linked to relevant content, news, and updates, serving as continuous reminders of the company's core beliefs and objectives.
In summary, including mission and value statements on an office's intranet site is a strategic move that can enhance organizational coherence, guide employee behavior, support cultural integration, and contribute to overall company performance.
In the field "Primary Language," English automatically appears in the field. This is known as a ___________ value.
B
A hard copy document such as an insurance card may be converted to digital format for inclusion in a patient's health record. The process of converting the document from paper format to digital format is known as _________________.
What is the benefit of communicating with staff through the use of the intranet?
A new staff member in your office has a question about scanning. How would you explain the process to her?
Lay the document on the screen, follow the prompts, and merge the digital copy into the proper patient's health record.
A functionality of an EHR or other software that allows the user to assign an electronic "to-do" list to themselves or other employees is known as the
Jeannie Clark has requested to be put on a payment plan for her outstanding balance. She came to the office today and while registering her, the healthcare professional saw a dialogue box that alerted her not to collect a late fee. This reminder is known as a ______________.
Preformatted documents built into the practice management and electronic health record software are known as
What is the name of the technology used to scan images and then convert them to a format that is readable by the computer?
Instant access to information is available through a public series of networks. What is this network commonly called?
Why would setting up too many alert flags be counterproductive?
Many offices use an internal, secure environment to communicate important information to their employees. This is known as a/an
Give an example of a task that may be set up for a group, for instance, all medical assistants in an office.
Some EHR software includes a method to remind staff to perform certain tasks, for example, to issue a clinical alert or to collect a co-pay. In Prime Suite, the reminder is made in the form of a ___________ that appears as an alert.
Scanned documents can be "misfiled" on the wrong patient's record. How is this possible, and how can it be prevented?
Greenway Medical Center uses a priority ranking system for its internal email. The fact that the holiday luncheon will be held on December 6, 2017, would be most appropriately sent as a __________ priority email.
Greensburg Medical Center has five care providers, and each care provider has a unique template for their progress notes. Why would this practice be allowed?
Datasets that provide structure and are the building blocks for parts of the health record are known as ____________ files.
Riverview Medical utilizes an electronic health record. Any hard copy documents that come to the practice remain in hard copy and are filed in a manila folder for each patient. Would this be a patient care issue? Why or why not?
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