Deck 7: Creating and Managing Organizational Culture

Question 1

are standards or styles of behavior that are considered acceptable or typical for a group of people.

A)Instrumental values
B)Beliefs
C)Terminal values
D)Norms

Answer 1

D

Question 2

An advantage of an institutionalized role orientation is _ .

A)standardization
B)an ethical culture
C)flexibility
D)innovation

Answer 2

A

Question 3

Which of the following is a disadvantage of the institutionalized role orientation?

A)Many members do not "fit in."
B)Members behave in unpredictable ways.
C)Managers have difficulty creating an ethical culture.
D)Members have difficulty responding to changing conditions.

Answer 3

D

Question 4

Pension and benefits are property rights generally given to .

A)the work force
B)outside stakeholders
C)shareholders
D)unions

Question 5

A newly hired sales trainee is encouraged to go into the marketplace, meet customers, and sell products her own way. This is an example of:

A)a disjunctive socialization tactic.
B)a sequential training program.
C)an institutionalized role orientation.
D)an individualized role orientation.

Question 6

Which of the following statements about property rights is true?

A)Internal power struggles occur more often when property rights are too weak.
B)Top managers have the strongest property rights.
C)Top managers should assign property rights based on performance.
D)An organization can never make property rights too strong.

Question 7

A company invites all employees to a day at an amusement park. This is an example of .

A)organizational language
B)social responsibility
C)a rite of enhancement
D)a rite of integration

Question 8

role orientation results when individuals are taught to respond to a new context in the same way that existing organizational members respond to it.

A)Decentralized
B)Individual
C)Institutional
D)Informal

Question 9

The CEO of ABC Corporation authorizes a very large donation to the Special Olympics organization because he believes in their cause. His stance on corporate social responsibility could best be described as _.

A)proactive
B)defensive
C)accommodative
D)obstructionist

Question 10

role orientation results when individuals are allowed and encouraged to be creative and to experiment with changing norms and values to better achieve organizational values.

A)Formal
B)Social
C)Individual
D)Cultural

Question 11

is a set of shared values and norms that controls organizational members' interactions with each other and with people outside the organization.

A)Organizational structure
B)Organizational ethics
C)Organizational culture
D)Organizational theory

Question 12

The CEO of Company XYZ feels that he is only responsible for following the law and standard business practices. His company will most likely:

A)use socialization tactics that lead to an individualized role orientation.
B)commit unethical acts.
C)take an obstructionist stance on social responsibility.
D)take a defensive stance on social responsibility.

Question 13

The CEO of ABC Corporation believes it is ok to give illegal bribes to city officials to get favorable decisions. His stance on corporate social responsibility could best be described as .

A)defensive
B)accommodative
C)obstructionist
D)proactive

Question 14

build and reinforce common bonds between organizational members.

A)Instrumental values
B)Meetings
C)Individual tactics
D)Rites of integration

Question 15

Which of the following allows new organizational members to try new norms and values?

A)An institutionalized role orientation
B)An individualized role orientation
C)Socialization
D)A narrow stance on social responsibility

Question 16

Van Mannen and Schein's model can be used by managers to determine

A)instrumental values for an organization.
B)what methods to use to instill values in employees.
C)what principles to use in designing organizational hierarchy.
D)terminal values for an organization.

Question 17

An organization with a proactive stance on social responsibility:

A)supports social actions regardless of cost.
B)thinks that it is society's responsibility to create an ethical framework for companies to work within.
C)takes actions that produce the most good for the most people.
D)requires its members to make fewer judgments than a narrow stance does.

Question 18

High- tech company has a casual dress code. This dress code is an example of .

A)organizational language
B)an individualized role orientation
C)an institutionalized role orientation
D)socialization

Question 19

At Procter & Gamble, the new CEO found the culture to be all of the following except .

A)too obedient to the hierarchy
B)innovative
C)slow in decision- making
D)bureaucratic

Question 20

Husky Injection Molding Systems has a approach to Corporate Social Responsibility.

A)progressive
B)proactive
C)defensive
D)good
E)both A and D

Question 21

At Procter & Gamble, the new CEO changed the culture through all of the following except:

A)written and rewritten management charts.
B)innovation.
C)an entrepreneurial spirit among employees.
D)pay linked to performance.

Question 22

Which does NOT describe the culture at Husky Injection Molding Systems:

A)Strong social responsibility
B)Frugality and Economy
C)Healthy living
D)Family friendly

Question 23

A bank has a training program that contains six stages. Newcomers must complete each stage of the training in one month, making the total training time six months. Which of the following tactics is this bank using?

A)Informal
B)Disjunctive
C)Serial
D)Fixed

Question 24

Which of the following socialization tactics leads to an institutionalized role orientation?

A)Disjunctive
B)Investiture
C)Informal
D)Serial

Question 25

Which of the following is a way to convey cultural values to organizational members?

A)Golden parachutes
B)Social responsibility
C)Societal ethics
D)Stories

Question 26

mark an individual's entry to, promotion in, and departure from the organization.

A)Rites of passage
B)Terminal values
C)Formalization and socialization
D)Innovations

Question 27

Golden parachutes are property rights generally given to .

A)shareholders
B)managers
C)the workforce
D)the board of directors

Question 28

If an organization wants to achieve innovation, which socialization tactics should it employ?

A)Formal, disjunctive, divestiture
B)Sequential, serial, investiture
C)Fixed, disjunctive, divestiture
D)Informal, random, investiture

Question 29

is an instrumental value.

A)Being frugal
B)Quality
C)Excellence
D)Stability

Question 30

What would most closely describe siteROCK's culture?

A)Disjunctive
B)Institutionalized
C)Organic
D)Mechanistic

Question 31

The distribution of property rights influences .

A)social responsibility
B)instrumental values
C)societal ethics
D)socialization tactics

Question 32

The buyout of EDS by General Motors was a failure because:

A)EDS and GM had similar cultures.
B)the two companies produced different products.
C)the two companies had extremely different cultures.
D)GM was more centralized.

Question 33

Rites of enhancement:

A)encourage members to learn and internalize the organization's norms and values.
B)allow an organization to change its norms and values.
C)build common bonds between organizational members.
D)motivate organizational members to be committed to the company's norms and values.

Question 34

Divestiture:

A)involves giving newcomers negative social support.
B)involves involuntarily removing an individual from the organization.
C)occurs when an organizational member retires.
D)involves separating newcomers from existing organizational members during the learning process.

Question 35

Which of the following is not a source of organizational culture?

A)Property rights
B)Organizational specialization
C)Organizational ethics
D)Organizational structure

Question 36

are the rights that an organization gives to its members to receive and use organizational resources.

A)Societal ethics
B)Property rights
C)Rites of passage
D)Communication tactics

Question 37

A middle manager finally gets invited to play in the executive golf tournament. This is an example of a .

A)rite of degradation
B)rite of integration
C)rite of enhancement
D)rite of passage

Question 38

Which socialization tactic separates new organizational members from existing members during the learning process?

A)Formal
B)Disjunctive
C)Individual
D)Investiture

Question 39

Which is considered the "lowest" form of Social Responsibility

A)destructivist
B)defensive
C)obstructionist
D)conflationist
E)none of the above

Question 40

are/is the moral values, beliefs, and rules that establish the appropriate way for organizational stakeholders to deal with one another and with the organization's environment.

A)Organizational ethics
B)Organizational behavior
C)Norms
D)Terminal values

Question 41

socialization tactics involve providing newcomers with role models and mentors.

A)Investiture
B)Serial
C)Formal
D)Informal

Question 42

A computer company does not have an established sequence of steps for newcomers to learn. Training is tailored to individual needs. Which of the following tactics is this company using?

A)Informal
B)Investiture
C)Divestiture
D)Random

Question 43

Bimba Manufacturing Company changed its culture by changing its .

A)organizational ethics
B)people
C)distribution of property rights
D)stance on social responsibility

Question 44

The characteristic way in which newcomers respond to a situation is called .

A)role orientation
B)investiture
C)organizational culture
D)socialization

Question 45

A company has an office complex with athletic fields, a gym, a large garden, and a large picnic area. These facilities are that convey images about the values in this organizational culture.

A)rites of integration
B)socialization tactics
C)rites of enhancement
D)symbols

Question 46

Many studies have shown that cultural norms and values are:

A)impossible to change.
B)easy to change
C)in a state of constant flux.
D)stable and resistant to change.

Question 47

The CEO of ABC Corporation believes it is ok to give illegal bribes to city officials to get favorable decisions. His stance on corporate social responsibility could best be described as .

A)accommodative
B)proactive
C)defensive
D)obstructionist

Question 48

An organization wonders whether it is right to develop procedures for giving advance notice to employees about store closings. This is an example of .

A)rites of passage
B)corporate culture
C)organizational ethics
D)organizational behavior

Question 49

One manufacturing company in the aluminum industry has an innovative culture, and a competitor from the same country has a conservative culture. What could account for this difference in organizational culture?

A)Stance on social responsibility
B)Role orientation
C)Societal ethics
D)Organizational structure

Question 50

The "people make the place" perspective of organizational culture implies that:

A)an individualized role orientation should be pursued.
B)groupthink can be avoided.
C)employees have the strongest property rights.
D)culture can be changed by changing the top- management team.

Question 51

Which of the following socialization tactics leads to an individualized role orientation?

A)Formal
B)Divestiture
C)Disjunctive
D)Serial

Question 52

is a terminal value.

A)Taking risks
B)Being honest
C)Working hard
D)Innovation

Question 53

is the process by which members learn and internalize the values and norms of an organization's culture.

A)Instrumental values
B)Socialization
C)Centralization
D)Differentiation

Question 54

Retirement is an example of a .

A)rite of enhancement
B)rite of degradation
C)divestiture tactic
D)rite of passage

Question 55

is informing (by an employee)an outside person or agency or the media about an organization's illegal or immoral behavior.

A)External communication
B)Whistle- blowing
C)Professional ethics
D)Social responsibility

Question 56

The CEO of ABC Corporation believes strongly in following existing laws, but puts the claims of the shareholders above the other stakeholders. Her stance on corporate social responsibility could best be described as _.

A)obstructionist
B)accommodative
C)proactive
D)defensive

Question 57

Who has the strongest property rights?

A)Employees
B)Top managers
C)The government
D)Shareholders

Question 58

Roger observed his manager charging personal long- distance calls to the company. Roger sent an anonymous letter about the incident to an outside board director. Roger:

A)is a whistle- blower.
B)is an ethics officer.
C)took a narrow stance on corporate social responsibility.
D)is on an ethics committee.

Question 59

Which of the following is an organization's moral obligation to stakeholder groups?

A)Professional ethics
B)Social responsibility
C)Terminal values
D)Societal ethics

Question 60

Disjunctive tactics:

A)require newcomers to develop their own way of behaving instead of following role models.
B)separate newcomers from existing organizational members during the learning process.
C)have a negative effect on a company's reputation.
D)are used in the involuntary removal of individuals from the organization.

Question 61

Ben & Jerry's takes a broad stance on social responsibility.

Question 62

Whistle- blowing is informing an outside agency or the media about a company's illegal or immoral activities.

Question 63

Cultural values control how members respond to the organization's environment.

Question 64

An organization with an accommodative stance on corporate social responsibility simply follows and obeys the law.

Question 65

On eof the ways IBM Canada maintains its culture is through the use of a "buddy system".

Question 66

Holding all other variables constant, socially responsible companies are less risky investments than unethical companies.

Question 67

An office Christmas party is an example of a rite of integration.

Question 68

A CEO of a large restaurant chain states that shareholders want him to increase profits, so he is willing to do whatever it takes to increase profits. In fact, he has the opportunity to open some restaurants in a foreign country, but in order to do so, he will have to pay some government officials illegally to get the license to purchase the restaurants. What would you recommend he do?

Question 69

A newly hired sales trainee spends time with an experienced sales rep in order to "see how things are done around here." This is an example of:

A)an individualized role orientation.
B)a disjunctive socialization tactic.
C)an institutionalized role orientation.
D)a sequential training program.

Question 70

An organization with an obstructionist stance on corporate social responsibility attempts to lobby to have existing laws changed.

Question 71

Top managers have the strongest property rights.

Question 72

How can a manager develop an innovative culture?

Question 73

An instrumental value is defined as a value that is critical to have for the organization to achieve its goals.

Question 74

Beech- Nut violated societal ethics.

Question 75

If an organization wants to achieve stability and predictability, what socialization tactics should it employ?

A)Collective, informal, investiture
B)Random, collective, disjunctive
C)Sequential, disjunctive, investiture
D)Sequential, serial, divestiture

Question 76

Terminal values are reflected in an organization's mission statement.

Question 77

Notifications of layoffs, severance payments, and long- term employment are workforce rights.

Question 78

A nuclear power plant manager is concerned that he is not keeping up with the times, because his organization is predictable and not very innovative. What factors led to this conservative culture and is this culture appropriate?

Question 79

Instrumental values help the organization achieve its terminal goals.

Question 80

GM's divisional managers refused to cooperate with EDS managers due to differences in ethical values.