Deck 9: Handling Conflict

Question 1

When we say conflict is a struggle, we mean it:

A)Involves opposition
B)Should be avoided
C)Is interactive
D)Is stressful
E)None of the above

Answer 1

A

Question 2

Differentiation occurs in the later stages of conflict.

Answer 2

False

Question 3

The competition style of conflict is never useful.

Answer 3

False

Question 4

Interpersonal conflict refers to the discord that occurs within an individual.

Question 5

The most preferred style of conflict is collaboration.

Question 6

A personality clash is another way of describing substantive conflict.

Question 7

Accommodating leaders are:

A)Assertive about pursuing their own goals and assisting others
B)Not assertive about pursuing their own interests or assisting others
C)Attentive to the needs of others at the expense of their own needs
D)Attentive to the needs of others as well as their own needs
E)Assertive about pursuing their own goals but not in assisting others

Question 8

Interests represent our stand or perspective on a particular issue.

Question 9

Face saving can make conflicts less threatening.

Question 10

Which researchers are associated with the method of principled negotiation?

A)French and Raven
B)Kouzes and Posner
C)Kilmann and Thomas
D)Fisher and Ury
E)None of the above

Question 11

When we talk about managing conflict, we mean:

A)Avoiding conflict
B)Eliminating change
C)Creating interdependence
D)Producing positive change
E)None of the above

Question 12

Which of the following is not true of conflict?

A)Conflict often produces positive change.
B)Conflict is not unhealthy or bad.
C)Conflict usually involves anger and hostility.
D)Conflict over control issues is common.
E)Conflict is expressed in patterned styles of behavior.

Question 13

"Conflict is a(n)____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

A)interactive process, obstacles
B)felt struggle, incompatible differences
C)inevitable disruption, stress
D)uncomfortable outcome, opposition
E)arousal of negative feelings, challenges

Question 14

Professional standards are an example of an objective criterion in principled negotiation.

Question 15

A disagreement about how to bargain for a raise is a procedural conflict.

Question 16

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:

A)A conflict regarding goals
B)A personality clash
C)Separating people from the problem
D)Using objective criteria
E)Relationship dimension of messages

Question 17

Conflict is typically uncomfortable, unhealthy, and destructive.

Question 18

Emotions associated with conflict include loneliness and sadness.

Question 19

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

A)Perceived struggle
B)Incompatible differences
C)Hurt feelings
D)Interdependence
E)Control, status, connectedness

Question 20

Relational conflicts are usually overt.

Question 21

Differentiation is a useful approach to resolving conflict because it:

A)Establishes a precedent for how the issue should be resolved
B)Separates the people from the problem
C)Breaks down conflict into smaller pieces
D)Downplays the differences that can cause people to lose face
E)Helps both parties realize how they differ on the issues

Question 22

In a conflict that has significant potential downsides, this style of conflict may be most useful:

A)Avoidance
B)Competition
C)Accommodation
D)Compromise
E)Collaboration

Question 23

Which of the following is an example of a relational conflict?

A)Esteem issue
B)Control issue
C)Belief issue
D)A and B only
E)All of the above

Question 24

What is not one of the conflict styles identified by Kilmann and Thomas?

A)Accommodating
B)Competing
C)Complying
D)Avoiding
E)Collaborating