Question 1

The most preferred style of conflict is collaboration.

Accepted Answer

A) True 
 B)False  True

Question 2

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:

Accepted Answer

A) A conflict regarding goals 
B) A personality clash 
C) Separating people from the problem 
D) Using objective criteria 
E) Relationship dimension of messages 
A) A conflict regarding goals 
B) A personality clash 
C) Separating people from the problem 
D) Using objective criteria 
E) Relationship dimension of messages E

Question 3

Which researchers are associated with the method of principled negotiation?

Accepted Answer

A) French and Raven 
B) Kouzes and Posner 
C) Kilmann and Thomas 
D) Fisher and Ury 
E) None of the above 
A) French and Raven 
B) Kouzes and Posner 
C) Kilmann and Thomas 
D) Fisher and Ury 
E) None of the above D

Question 4

Interpersonal conflict refers to the discord that occurs within an individual.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not true of conflict?

Accepted Answer

A) Conflict often produces positive change. 
B) Conflict is not unhealthy or bad. 
C) Conflict usually involves anger and hostility. 
D) Conflict over control issues is common. 
E) Conflict is expressed in patterned styles of behavior. 
A) Conflict often produces positive change. 
B) Conflict is not unhealthy or bad. 
C) Conflict usually involves anger and hostility. 
D) Conflict over control issues is common. 
E) Conflict is expressed in patterned styles of behavior.

Question 6

Face saving can make conflicts less threatening.

Accepted Answer

A) True 
 B)False

Question 7

Differentiation is a useful approach to resolving conflict because it:

Accepted Answer

A) Establishes a precedent for how the issue should be resolved 
B) Separates the people from the problem 
C) Breaks down conflict into smaller pieces 
D) Downplays the differences that can cause people to lose face 
E) Helps both parties realize how they differ on the issues 
A) Establishes a precedent for how the issue should be resolved 
B) Separates the people from the problem 
C) Breaks down conflict into smaller pieces 
D) Downplays the differences that can cause people to lose face 
E) Helps both parties realize how they differ on the issues

Question 8

Professional standards are an example of an objective criterion in principled negotiation.

Accepted Answer

A) True 
 B)False

Question 9

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

Accepted Answer

A) Perceived struggle 
B) Incompatible differences 
C) Hurt feelings 
D) Interdependence 
E) Control, status, connectedness 
A) Perceived struggle 
B) Incompatible differences 
C) Hurt feelings 
D) Interdependence 
E) Control, status, connectedness

Question 10

"Conflict is a(n)____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Accepted Answer

A) interactive process, obstacles 
B) felt struggle, incompatible differences 
C) inevitable disruption, stress 
D) uncomfortable outcome, opposition 
E) arousal of negative feelings, challenges 
A) interactive process, obstacles 
B) felt struggle, incompatible differences 
C) inevitable disruption, stress 
D) uncomfortable outcome, opposition 
E) arousal of negative feelings, challenges

Question 11

Which of the following is an example of a relational conflict?

Accepted Answer

A) Esteem issue 
B) Control issue 
C) Belief issue 
D) A and B only 
E) All of the above 
A) Esteem issue 
B) Control issue 
C) Belief issue 
D) A and B only 
E) All of the above

Question 12

Differentiation occurs in the later stages of conflict.

Accepted Answer

A) True 
 B)False

Question 13

A personality clash is another way of describing substantive conflict.

Accepted Answer

A) True 
 B)False

Question 14

Relational conflicts are usually overt.

Accepted Answer

A) True 
 B)False

Question 15

A disagreement about how to bargain for a raise is a procedural conflict.

Accepted Answer

A) True 
 B)False

Question 16

The competition style of conflict is never useful.

Accepted Answer

A) True 
 B)False

Question 17

In a conflict that has significant potential downsides, this style of conflict may be most useful:

Accepted Answer

A) Avoidance 
B) Competition 
C) Accommodation 
D) Compromise 
E) Collaboration 
A) Avoidance 
B) Competition 
C) Accommodation 
D) Compromise 
E) Collaboration

Question 18

Conflict is typically uncomfortable, unhealthy, and destructive.

Accepted Answer

A) True 
 B)False

Question 19

What is not one of the conflict styles identified by Kilmann and Thomas?

Accepted Answer

A) Accommodating 
B) Competing 
C) Complying 
D) Avoiding 
E) Collaborating 
A) Accommodating 
B) Competing 
C) Complying 
D) Avoiding 
E) Collaborating

Question 20

When we talk about managing conflict, we mean:

Accepted Answer

A) Avoiding conflict 
B) Eliminating change 
C) Creating interdependence 
D) Producing positive change 
E) None of the above 
A) Avoiding conflict 
B) Eliminating change 
C) Creating interdependence 
D) Producing positive change 
E) None of the above

The most preferred style of conflict is collaboration.

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:

Which researchers are associated with the method of principled negotiation?

Interpersonal conflict refers to the discord that occurs within an individual.

Which of the following is not true of conflict?

Face saving can make conflicts less threatening.

Differentiation is a useful approach to resolving conflict because it:

Professional standards are an example of an objective criterion in principled negotiation.

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

"Conflict is a(n) between two or more interdependent individuals over perceived __ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Which of the following is an example of a relational conflict?

Differentiation occurs in the later stages of conflict.

A personality clash is another way of describing substantive conflict.

Relational conflicts are usually overt.

A disagreement about how to bargain for a raise is a procedural conflict.

The competition style of conflict is never useful.

In a conflict that has significant potential downsides, this style of conflict may be most useful:

Conflict is typically uncomfortable, unhealthy, and destructive.

What is not one of the conflict styles identified by Kilmann and Thomas?

When we talk about managing conflict, we mean:

Being a Leader

Recognizing Your Traits

Recognizing Your Philosophy and Style of Leadership

Attending to Tasks and Relationships

Developing Leadership Skills

Creating a Vision

Setting the Tone

Listening to Out-Group Members

Overcoming Obstacles

Addressing Ethics in Leadership

Filters

Exam 9: Handling Conflict

The most preferred style of conflict is collaboration.

When a leader says to a follower in a frustrated tone of voice, "I need you to step up and set an example for the others," this illustrates:

Which researchers are associated with the method of principled negotiation?

Interpersonal conflict refers to the discord that occurs within an individual.

Which of the following is not true of conflict?

Face saving can make conflicts less threatening.

Differentiation is a useful approach to resolving conflict because it:

Professional standards are an example of an objective criterion in principled negotiation.

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

"Conflict is a(n)____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Which of the following is an example of a relational conflict?

Differentiation occurs in the later stages of conflict.

A personality clash is another way of describing substantive conflict.

Relational conflicts are usually overt.

A disagreement about how to bargain for a raise is a procedural conflict.

The competition style of conflict is never useful.

In a conflict that has significant potential downsides, this style of conflict may be most useful:

Conflict is typically uncomfortable, unhealthy, and destructive.

What is not one of the conflict styles identified by Kilmann and Thomas?

When we talk about managing conflict, we mean:

Being a Leader

Recognizing Your Traits

Recognizing Your Philosophy and Style of Leadership

Attending to Tasks and Relationships

Developing Leadership Skills

Creating a Vision

Setting the Tone

Listening to Out-Group Members

Overcoming Obstacles

Addressing Ethics in Leadership

Filters

"Conflict is a(n) between two or more interdependent individuals over perceived __ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)