Deck 5: Emotions and Moods

Question 1

Selima and Rihana are teachers. Selima dislikes her students, but pretends she likes them by making sure she acts in a friendly manner toward them. Rihana also dislikes her students, but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why?

A) Rihana, since she will probably display her true feelings before she changes her deep emotions
B) Selima, since she has to feign genuine emotion
C) Their actions are unlikely to cause stress.
D) Selima, since her deep emotions conflict with what her job requires
E) Rihana, since it is very difficult to change displayed emotion

Answer 1

B

Question 2

Which of the following is a mood dimension consisting of nervousness, stress, and anxiety at one end and relaxation, tranquility, and poise at the other?

A) emotional range
B) positive affect
C) negative affect
D) static regard
E) positive regard

Answer 2

C

Question 3

What is one way that emotions can be grouped?

A) simple and complex
B) positive and negative
C) positive and complex
D) simple and negative
E) complex and negative

Answer 3

B

Question 4

Barakah is the head of a group at an ad agency working with copywriters, artists, and designers to come up with effective branding of new products. Why is it particularly important for her to keep her team happy?

A) People are more conscientious when they are in a good mood.
B) People are more cooperative when they are in a good mood.
C) People are more creative when they are in a good mood.
D) People are more efficient when they are in a good mood.
E) People are more productive when they are in a good mood.

Question 5

Which of the following is a generic term that covers a broad range of feelings that people experience?

A) moods
B) affect
C) cognition
D) emotional labor
E) emotions

Question 6

What do you call the practice of hiding inner feelings by modifying facial expressions?

A) affective camouflage
B) deep acting
C) repressed affection
D) surface acting
E) emotional subterfuge

Question 7

If an employee expresses organizationally desired emotions during interpersonal transactions, which of the following is being expressed?

A) negative synergy
B) deviance
C) emotional labor
D) emotional intelligence
E) dissonance

Question 8

Which of the following is not one of the six universal emotions, as agreed upon by most contemporary researchers?

A) anger
B) happiness
C) sadness
D) hate
E) fear

Question 9

Research suggests which of the following relationships exists between weather and mood?

A) a moderately negative
B) a strong negative
C) a moderately positive
D) a strong positive
E) weather tends to have little effect on mood

Question 10

What term is used for intense feelings that are directed at someone or something?

A) cognition
B) emotions
C) affect
D) moods
E) thoughts

Question 11

According to a recent poll, people are getting ____________sleep than they did in the past.

A) higher quality
B) more
C) lighter
D) less
E) deeper

Question 12

Tests of affective events theory have not shown which of the following to be true?

A) Positive emotions have a strong positive influence on job performance.
B) Emotion-driven behaviors are typically short in duration and of high variability.
C) Both current and past emotions influence job satisfaction at any given time.
D) An emotional episode contains elements of both emotions and mood cycles.
E) Moods and emotions fluctuate over time so their effect on performance also fluctuates.

Question 13

What do you call the practice of modifying one's true inner feelings based on display rules?

A) deep acting
B) surface acting
C) affective camouflage
D) emotional subterfuge
E) repressed affection

Question 14

What is positivity offset?

A) experiencing the fundamental attribution error
B) exhibiting a self-serving bias when there is negative input
C) having misperceptions of one's environment
D) experiencing a mildly positive mood at zero input
E) experiencing self-elation

Question 15

When Phineas Gage had an iron bar driven through his brain he ____________.

A) died immediately
B) became uncontrollably violent
C) lost the ability to experience emotions
D) became much more intelligent
E) lost the ability to encode new memories

Question 16

What is the name of the theory that has demonstrated that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction?

A) cognitive dissonance theory
B) the theory of planned behavior
C) affective events theory
D) the actor/observer bias
E) psychoanalytic theory

Question 17

For jobs that are cognitively demanding, increasing emotional demands lead to____________ pay. For jobs that are not cognitively demanding, increasing emotional demands lead to____________ pay.

A) lower; lower
B) higher; lower
C) There is no relationship between pay and emotional demands.
D) higher; higher
E) lower; higher

Question 18

Which of the following statements is true?

A) Affect is the result of a mood or an emotion.
B) Affect can be experienced as a mood or an emotion.
C) Affect is the result of conscious thought and action.
D) Affect is a type of mood.
E) Affect is a type of emotion.

Question 19

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

A) They search for the perfect solution when rarely is any solution perfect.
B) They tend to put too great a value on their own ability to affect outcomes.
C) They avoid stereotyping and other behaviors that allow them to come to a rapid decision.
D) They tend to choose an outcome that will confirm their negative worldview.
E) They rarely weigh up all the options when making a decision.

Question 20

Omar is a counselor at a drug treatment program. Today he is under quite a lot of stress: he has a grant proposal to write by the end of the day, he is scheduled to counsel a client who has proved difficult in the past and his supervisor has written him up for being late to work. How will the stress from these events probably affect Omar's mood?

A) It will suddenly worsen his mood.
B) It will gradually improve his mood.
C) It will likely have little actual effect on his mood.
D) It will gradually worsen his mood.
E) It will suddenly improve his mood.

Question 21

Which of the following is not an argument that supports the existence of emotional intelligence?

A) A high level of EI is a good predictor of job performance.
B) EI is practically indistinguishable from the established concepts of intelligence and personality.
C) High levels of EI are associated with favorable peer review.
D) It is intuitively appealing.
E) People without the ability to process emotions have been proved to be poor decision makers.

Question 22

Husayn believes that every time he picks up a penny he is blessed with good fortune, since the last time he picked up a penny he had an unexpected gift from a friend, and the time before that he got a big bonus at work. Husayn's perception is likely a product of a(n) ____________.

A) conjunction error
B) illusory correlation
C) ultimate attribution error
D) self-serving bias
E) fundamental attribution error

Question 23

Which of the following is the term used for the strength with which individuals experience emotion?

A) adaptability
B) emotionality
C) affect intensity
D) reflexivity
E) crank response

Question 24

Which of the following is a mood dimension consisting of positive emotions?

A) negative affect
B) positive regard
C) static regard
D) positive affect
E) emotional range

Question 25

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions?

A) Women express emotions more intensely.
B) Men express anger more frequently.
C) Men express emotions more intensely.
D) Women may have a greater need for social approval.
E) Women show greater emotional expression.

Question 26

What term is used for feelings that tend to be less intense than emotions?

A) thoughts
B) moods
C) affect
D) cognition
E) reactions

Question 27

Surface acting deals only with____________ emotions.

A) displayed
B) negative
C) strong
D) weak
E) felt

Question 28

Tarek is very prone to experiencing emotions in a much stronger manner than most other people. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Tarek has a high level of which of the following?

A) introversion
B) affect intensity
C) positive affect
D) negative affect
E) extraversion

Question 29

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Such a finding could most likely be explained by which of the following?

A) the fundamental attribution error
B) self-serving bias
C) the altered enhancement effect
D) positivity offset
E) self-elation

Question 30

Evolutionary psychology has which of the following views on negative emotions such as anger and jealousy?

A) They are only negative in the way they make us feel, however they are a great help when we have to interact in complex situations.
B) They are necessary if we are to function efficiently amid the stresses of contemporary life.
C) They are vestiges of our past as hunter gatherers that will be lost as we continue to evolve.
D) They are a biological imperative that cannot be controlled.
E) They serve to protect our rights when we feel that they are being violated.

Question 31

Which of the following is a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information?

A) affective events theory
B) emotional intelligence
C) emotional external constraints
D) cognition
E) affective emotions

Question 32

What does the case of Phineas Gage serve to illustrate?

A) intelligent design
B) the effectiveness of the matrix structure
C) the importance of emotions on reasoning
D) effective management
E) why women are ineffective managers

Question 33

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

A) conditional emotions
B) mandated emotions
C) felt emotions
D) required emotions
E) displayed emotions

Question 34

Hasna has a job interview. Which of the following will probably not have an effect on the way she reacts emotionally to the interview?

A) the weather on the day of the interview
B) Hasna's age
C) how much sleep Hasna had the night before
D) how much exercise Hasna regularly gets
E) Hasna's gender

Question 35

Emotional intelligence appears to be especially relevant in jobs that demand which of the following?

A) task structure
B) commitment
C) charisma
D) social interaction
E) leadership skills

Question 36

Amber and Sami were recently hired at a marketing agency. While Amber is typically in a good mood, Sami appears to be depressed most of the time.
The corporate office has determined that the company vision needs tweaking. As their manager, how might you increase the likelihood that Amber and Sami will accept the change?

A) arouse emotions and link them to the vision
B) motivate employees by putting them in a good mood
C) evoke empathy for the CEO
D) negotiate with them and express anger
E) demonstrate how the vision will better the company

Question 37

Ulima is in a negative mood, so she decides to see a movie with her friends to improve her mood. What effect will this activity likely have on her negative mood?

A) little or no effect on it
B) moderately decrease it
C) moderately increase it
D) strongly decrease it
E) strongly increase it

Question 38

Research shows that for most people, the effect of social activities is which of the following?

A) They decrease negative mood.
B) They will have little effect on mood.
C) They increase positive mood.
D) They decrease positive mood.
E) They increase negative mood.

Question 39

____________is an emotion that falls into the category of high positive affect.

A) Tense
B) Thoughtful
C) Fatigued
D) Elated
E) Serene

Question 40

Which of the following statements is generally accepted by experts?

A) Moods and emotions can mutually influence one another.
B) Moods and emotions are both caused by introspection.
C) Moods and emotions are the same phenomena.
D) Moods cause emotions.
E) Emotions cause moods.

Question 41

People who are good at reading others' emotions may be more effective in their jobs.

Question 42

When the team he supports wins the World Cup, Dabir feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

A) It is a positive feeling.
B) It is brought about by a specific event.
C) It has a lengthy duration.
D) It is a very strong feeling.
E) It is not the result of something that Dabir himself has done.

Question 43

Differences in which of the following results in different people giving different responses to identical emotion-provoking stimuli?

A) pervasiveness
B) consistency
C) personality
D) intensity
E) consensus

Question 44

Some researchers doubt the existence of emotional intelligence. Which of the following is an argument they use against it?

A) Emotions cannot be measured by testing as can be done for personality or intelligence.
B) People with high EI appear to be high performers in the eyes of others rather than in reality.
C) The concept of EI is so broad and variegated as to render it effectively meaningless.
D) EI assumes that decisions made emotively are superior to those made dispassionately.
E) The tests used to measure EI are too simplistic in what they define as right and wrong answers.

Question 45

Moods are intense feelings that are directed at someone or something.

Question 46

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for which of the following jobs?

A) A meeting planner who must set up meetings for candidates around the world.
B) An engineer heading up a team designing a complex software/hardware interface.
C) A realtor arranging sales between homeowners and potential buyers.
D) An interviewer who assesses candidates in an employment agency.
E) A copy-editor who seeks out spelling errors and grammatical mistakes in manuscripts.

Question 47

Dalia smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the likely result of the disparity between the emotion Dalia displays and the emotions she is actually experiencing?

A) felt emotions
B) emotional distance
C) emotional dissonance
D) emotional exposure
E) conditional emotional response

Question 48

____________are the emotions an individual actually is experiencing, despite what they might outwardly show.

A) Felt emotions
B) Suppressed emotions
C) Displayed emotions
D) Exposed emotions
E) Conditional emotions

Question 49

What effect does stress typically have on mood?

A) short term positive but long term negative
B) long-term positive
C) small and insignificant
D) negative
E) short-term positive

Question 50

An illusory correlation occurs when people associate two events but in reality there is no connection between the events.

Question 51

Asima works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

A) It cannot be controlled when it is elicited.
B) It interferes with her capacity to work effectively.
C) It has a contextual stimulus.
D) It is a simple, unambiguous feeling.
E) It can be controlled given some time.

Question 52

Affect intensity is an individual difference measuring the strength with which people experience emotion.

Question 53

Amber and Sami were recently hired at a marketing agency. While Amber is typically in a good mood, Sami appears to be depressed most of the time.
Having read recent evidence about depressed people, what would you expect from Sami?

A) He will have good problem-solving skills.
B) He will make accurate judgments.
C) He will make poor decisions.
D) He will process information fast.
E) He will weigh the most likely options.

Question 54

Which of the following is not true concerning emotions?

A) In the past, emotions were rarely viewed as being constructive.
B) Some emotions can enhance employee performance.
C) Some emotions can reduce employee performance.
D) Emotions are neutral factors in organizational behavior.
E) Employees bring an emotional component with them to work every day.

Question 55

Amber and Sami were recently hired at a marketing agency. While Amber is typically in a good mood, Sami appears to be depressed most of the time.
What might Amber use to help her make good decisions quickly?

A) shortcuts
B) selection bias
C) less judgment
D) holistics
E) heuristics

Question 56

In what way is negotiation different from other activities in the workplace?

A) Feeling bad about your performance in a negotiation is likely to improve future performance.
B) A negative emotional state enhances performance.
C) A lack of emotion improves performance.
D) Negative outcomes do not mean that negative emotions will result.
E) Displaying negative emotions such as anger is ineffective.

Question 57

Men generally express emotions more intensely than do women.

Question 58

Studies have not shown a clear correlation between emotional intelligence and performance.

Question 59

Felt emotions are an individual's actual emotions.

Question 60

Amber and Sami were recently hired at a marketing agency. While Amber is typically in a good mood, Sami appears to be depressed most of the time.
What would you expect from Amber?

A) She will find better solutions to problems.
B) She will have poor problem-solving skills.
C) She will not be very creative when making decisions.
D) She will make poor decisions.
E) She will take a great deal of time trying to make a good decision.

Question 61

People in good moods are less likely to cut corners by using rules of thumb to help them make decisions

Question 62

A cycle can exist in which positive moods cause people to be more creative, which leads to positive feedback from those observing their work, which in turn results in a positive mood.

Question 63

Deep acting deals only with felt emotions.

Question 64

Thoughtful is an emotion that falls into the category of high negative affect.

Question 65

It is likely that most people within a given culture would agree on what a particular emotion means.

Question 66

In a highly individualistic culture an observer seeing a happy expression on a friend's face would tend to think that the friend is happy because of something the observer has done.

Question 67

Women generally show greater emotional expression than do men.

Question 68

We can group emotions into positive and negative categories.

Question 69

Deep acting involves modifying inner feelings.

Question 70

Critics of EI have criticized it for being poorly defined.

Question 71

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Question 72

Several studies have shown that negotiators who fake anger in a negotiation can win an advantage over their opponents by doing so.

Question 73

For most people, it appears that a negative mood resulting from a bad day at work does not carry over to the next day.

Question 74

In the past, emotions were rarely viewed as being constructive.

Question 75

All cultures tend to agree on the interpretation given to emotions.

Question 76

One clear application of EI is in screening candidates for positions that require a great deal of social interaction.

Question 77

Men generally express anger more frequently than do women.

Question 78

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at one end and relaxation, tranquility, and poise at the other.

Question 79

"Insight" is a broad term that encompasses both emotions and moods.

Question 80

Emotions can be neutral.