Deck 6: Formatting Hardcopy Letters and Memos

Question 1

Which abbreviation in the subject line tells the reader that there is no more information in the body of the message?

A)ETC
B)NMI
C)BCC
D)EOM

Answer 1

D

Question 2

Electronic messages require heightened audience awareness.

Answer 2

True

Question 3

It is easier to catch errors in hard copy.

Answer 3

True

Question 4

Employers may legally check your text,posts,and email messages.

Question 5

Email can be appropriate for negative messages.

Question 6

Because email is impersonal,it is the ideal medium for working out personal conflicts.

Question 7

People have to deal with so many electronic messages daily,they need to ______

A)decipher priority emails from non-urgent matters from the subject-line.
B)include significant details when they respond.
C)clean out their inboxes on a weekly basis.
D)be able to recognize,read,and respond to emails rapidly as possible.

Question 8

In good news email messages,put that news in the subject line.

Question 9

You can use electronic messages any time for any kind of situation.It is the most effective and efficient way to communicate.

Question 10

The abbreviation Cc now means computer copy.

Question 11

Any electronic messages can be printed out or forwarded to others.

Question 12

If your message is bad news,use a neutral subject line.

Question 13

Some organizations now use boilerplate formats for their electronic documents.

Question 14

Which of the following aspects of an email message can be optional?

A)Subject line
B)You-attitude
C)Blind copy
D)Punctuation

Question 15

You have been asked to explore the possibility of blogging to increase communication with stakeholders.You are aware that some companies,including Google and General Motors,have had both positive and negative experiences with employees' blogs.What will be your FIRST step in planning your professional blog?

A)Watch your traffic closely
B)Link to other websites
C)Identify your audience
D)Create false names for your colleagues

Question 16

EOM stands for end of message-used in subject lines when there is no information on the body of the email.

Question 17

Because email is more informal than other forms of communication,you do not have to pay attention to spelling or grammar.

Question 18

Many email users do not bother to read messages if the subject line does not capture their interest.

Question 19

Which of the following is NOT a step in writing persuasive emails?

A)Consider PAIBOC questions
B)Organize the message
C)Revise for clarity and conciseness
D)Blind copy your supervisor

Question 20

Use email when it serves your purpose and audience needs.

Question 21

Word 2010 CANNOT open documents created in:

A)Word 1998.
B)Word 1997.
C)Word 2007.
D)Word 2013.

Question 22

Which of the following is a way to stay virus-free?

A)Open only those files which you have personally downloaded.
B)Have an antivirus program on your computer,even if it is outdated.
C)Open only those emails which have attachments.
D)Install an anti-virus program and keep it up to date.

Question 23

Which of the following is an example of a cliché used in emails?

A)"I have attached-"
B)"You'll see-"
C)"Here is-"
D)"Enclosed please find-"

Question 24

Which of the following would be considered unethical??

A)Mentioning good news in the subject line
B)Attaching files without proper names
C)Copying your supervisor unnecessarily
D)Indirectly stating a bad news

Question 25

Which of the following is true about attachments?

A)They require a cover email.
B)They should be accompanied by phrases like" Enclosed please find-".
C)They should be opened the moment they are received.
D)They can be sent independently.

Question 26

Which of the following is true about the usage of clichés in emails?

A)They should be avoided.
B)They should be used whenever necessary.
C)They should only be used in outgoing emails to subordinates.
D)They should only be used in outgoing emails to supervisors.

Question 27

Which of the following can be considered a netiquette?

A)Avoiding the use of full caps.
B)Using phrases such as "Please don't hesitate to call".
C)Sending people messages containing all the information you think is necessary.
D)Sending angry messages by email in order to restrict face-to-face conflicts.

Question 28

Which of the following can be considered as a netiquette?

A)Using all-capitals to emphasize the subject line.
B)Sending cards,rather than emails,to express appreciation for hospitality.
C)Sending people messages containing all the information you think is necessary.
D)Sending angry messages by email in order to restrict face-to-face conflicts.

Question 29

Which of the following is considered a netiquette?

A)Not sending angry messages by email.
B)Sending people messages containing all the information you think is necessary.
C)Using phrases such as "Please don't hesitate to call".
D)Using all-capitals to emphasize the subject line.

Question 30

Which of the following BEST defines a netizen?

A)A citizen who uses emails to interact with people
B)A citizen of the virtual world
C)A citizen who accesses the Internet through cell phone
D)A citizen who gets messages though emails

Question 31

Which of the following is a way of staying virus-free?

A)Opening only those emails which have attachments
B)Opening only those emails which are sent by people you know
C)Opening only those files which you have personally downloaded
D)Forwarding email messages only when you are sure of the source

Question 32

Which of the following should most likely NOT be sent as an attachment?

A)A non-text file
B)A text document with limited formatting
C)A business letter
D)A long text document

Question 33

Which of the following should NOT be sent as an attachment?

A)A spreadsheet
B)A short text document
C)A business report
D)A business letter

Question 34

Which of the following is an essential netiquette?

A)Before sending your email,assuming that it will appear on the front pages of the national newspaper.
B)Sending angry messages by email in order to restrict face-to-face conflicts.
C)Sending people messages containing all the information you think is necessary.
D)Emphasize the subject line by using all-capitals.

Question 35

Which of the following types of messages should never be sent by email?

A)Technical
B)Congratulatory
C)Angry
D)Persuasive

Question 36

Emails should be:

A)uncouth.
B)humorous.
C)concise.
D)ironic.

Question 37

Identify one of the ways of staying virus-free.

A)Forward emails with interesting content.
B)Have an antivirus program on your computer,even if it is obsolete.
C)Open only those files which you have personally downloaded.
D)Do not open attachments that look suspicious.

Question 38

You can stay virus-free by:

A)having an antivirus program on your computer,even if it is outdated.
B)opening only those files which you have personally downloaded.
C)asking people who send you attachments to include their names in the document titles.
D)opening only those emails which have attachments.

Question 39

Which of the following is an essential netiquette?

A)Using phrases such as "Please don't hesitate to call".
B)Using all-capitals to emphasize the subject line.
C)Adapting your email response message to the original sender's choice for medium,format,and language .
D)Sending angry messages by email so as to restrict face-to-face conflicts.

Question 40

Which of the following must NOT be sent as an attachment?

A)A text document with extensive formatting
B)A long text document
C)A non-text file
D)An informal letter

Question 41

List the types of documents that are best sent as attachments.

Question 42

Explain when it is appropriate to send copies of your email to your supervisor.

Question 43

Explain why you should not write email messages when you are angry.

Question 44

Explain what a computer virus is and what steps you can take to protect yourself from one.

Question 45

Mention the guidelines that should be followed to be a good netizen.