Question 1

Which of the following BEST defines a netizen?

Accepted Answer

A) A citizen who uses emails to interact with people 
B) A citizen of the virtual world 
C) A citizen who accesses the Internet through cell phone 
D) A citizen who gets messages though emails 
A) A citizen who uses emails to interact with people 
B) A citizen of the virtual world 
C) A citizen who accesses the Internet through cell phone 
D) A citizen who gets messages though emails B

Question 2

Which of the following is true about attachments?

Accepted Answer

A) They require a cover email. 
B) They should be accompanied by phrases like" Enclosed please find-". 
C) They should be opened the moment they are received. 
D) They can be sent independently. 
A) They require a cover email. 
B) They should be accompanied by phrases like" Enclosed please find-". 
C) They should be opened the moment they are received. 
D) They can be sent independently. A

Question 3

Which of the following must NOT be sent as an attachment?

Accepted Answer

A) A text document with extensive formatting 
B) A long text document 
C) A non-text file 
D) An informal letter 
A) A text document with extensive formatting 
B) A long text document 
C) A non-text file 
D) An informal letter D

Question 4

Electronic messages require heightened audience awareness.

Accepted Answer

A) True 
 B)False

Question 5

Word 2010 CANNOT open documents created in:

Accepted Answer

A) Word 1998. 
B) Word 1997. 
C) Word 2007. 
D) Word 2013. 
A) Word 1998. 
B) Word 1997. 
C) Word 2007. 
D) Word 2013.

Question 6

Employers may legally check your text,posts,and email messages.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an essential netiquette?

Accepted Answer

A) Using phrases such as "Please don't hesitate to call". 
B) Using all-capitals to emphasize the subject line. 
C) Adapting your email response message to the original sender's choice for medium,format,and language . 
D) Sending angry messages by email so as to restrict face-to-face conflicts. 
A) Using phrases such as "Please don't hesitate to call". 
B) Using all-capitals to emphasize the subject line. 
C) Adapting your email response message to the original sender's choice for medium,format,and language . 
D) Sending angry messages by email so as to restrict face-to-face conflicts.

Question 8

List the types of documents that are best sent as attachments.

Accepted Answer

Any text document can be copied and past

Question 9

You have been asked to explore the possibility of blogging to increase communication with stakeholders.You are aware that some companies,including Google and General Motors,have had both positive and negative experiences with employees' blogs.What will be your FIRST step in planning your professional blog?

Accepted Answer

A) Watch your traffic closely 
B) Link to other websites 
C) Identify your audience 
D) Create false names for your colleagues 
A) Watch your traffic closely 
B) Link to other websites 
C) Identify your audience 
D) Create false names for your colleagues

Question 10

You can use electronic messages any time for any kind of situation.It is the most effective and efficient way to communicate.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true about the usage of clichés in emails?

Accepted Answer

A) They should be avoided. 
B) They should be used whenever necessary. 
C) They should only be used in outgoing emails to subordinates. 
D) They should only be used in outgoing emails to supervisors. 
A) They should be avoided. 
B) They should be used whenever necessary. 
C) They should only be used in outgoing emails to subordinates. 
D) They should only be used in outgoing emails to supervisors.

Question 12

Which of the following is NOT a step in writing persuasive emails?

Accepted Answer

A) Consider PAIBOC questions 
B) Organize the message 
C) Revise for clarity and conciseness 
D) Blind copy your supervisor 
A) Consider PAIBOC questions 
B) Organize the message 
C) Revise for clarity and conciseness 
D) Blind copy your supervisor

Question 13

Many email users do not bother to read messages if the subject line does not capture their interest.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following aspects of an email message can be optional?

Accepted Answer

A) Subject line 
B) You-attitude 
C) Blind copy 
D) Punctuation 
A) Subject line 
B) You-attitude 
C) Blind copy 
D) Punctuation

Question 15

Which of the following can be considered as a netiquette?

Accepted Answer

A) Using all-capitals to emphasize the subject line. 
B) Sending cards,rather than emails,to express appreciation for hospitality. 
C) Sending people messages containing all the information you think is necessary. 
D) Sending angry messages by email in order to restrict face-to-face conflicts. 
A) Using all-capitals to emphasize the subject line. 
B) Sending cards,rather than emails,to express appreciation for hospitality. 
C) Sending people messages containing all the information you think is necessary. 
D) Sending angry messages by email in order to restrict face-to-face conflicts.

Question 16

Which of the following should most likely NOT be sent as an attachment?

Accepted Answer

A) A non-text file 
B) A text document with limited formatting 
C) A business letter 
D) A long text document 
A) A non-text file 
B) A text document with limited formatting 
C) A business letter 
D) A long text document

Question 17

Which of the following is considered a netiquette?

Accepted Answer

A) Not sending angry messages by email. 
B) Sending people messages containing all the information you think is necessary. 
C) Using phrases such as "Please don't hesitate to call". 
D) Using all-capitals to emphasize the subject line. 
A) Not sending angry messages by email. 
B) Sending people messages containing all the information you think is necessary. 
C) Using phrases such as "Please don't hesitate to call". 
D) Using all-capitals to emphasize the subject line.

Question 18

Explain why you should not write email messages when you are angry.

Accepted Answer

When you write,you are on the record.Ema

Question 19

Which of the following is a way to stay virus-free?

Accepted Answer

A) Open only those files which you have personally downloaded. 
B) Have an antivirus program on your computer,even if it is outdated. 
C) Open only those emails which have attachments. 
D) Install an anti-virus program and keep it up to date. 
A) Open only those files which you have personally downloaded. 
B) Have an antivirus program on your computer,even if it is outdated. 
C) Open only those emails which have attachments. 
D) Install an anti-virus program and keep it up to date.

Question 20

It is easier to catch errors in hard copy.

Accepted Answer

A) True 
 B)False

Exam 6: Formatting Hardcopy Letters and Memos

Which of the following BEST defines a netizen?

Which of the following is true about attachments?

Which of the following must NOT be sent as an attachment?

Electronic messages require heightened audience awareness.

Word 2010 CANNOT open documents created in:

Employers may legally check your text,posts,and email messages.

Which of the following is an essential netiquette?

List the types of documents that are best sent as attachments.

You can use electronic messages any time for any kind of situation.It is the most effective and efficient way to communicate.

Which of the following is true about the usage of clichés in emails?

Which of the following is NOT a step in writing persuasive emails?

Many email users do not bother to read messages if the subject line does not capture their interest.

Which of the following aspects of an email message can be optional?

Which of the following can be considered as a netiquette?

Which of the following should most likely NOT be sent as an attachment?

Which of the following is considered a netiquette?

Explain why you should not write email messages when you are angry.

Which of the following is a way to stay virus-free?

It is easier to catch errors in hard copy.

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

Filters