Deck 20: Listening

Question 1

The most effective teams agree on and adopt explicit ground rules and outcomes.

Answer 1

True

Question 2

_____ messages focus on the method of how a group makes decisions,who will do what,and when assignments will be due.

A)Normative
B)Interpersonal
C)Informational
D)Procedural

Answer 2

D

Question 3

Someone who implies that he or she has the best ideas and can do the best work is likely playing the negative roles of dominating.

Answer 3

True

Question 4

Creative people train themselves to think in terms of possibilities.This technique is known as brainstorming.

Question 5

Collaborative writing is simple because it is not a social but only an intellectual process.

Question 6

When you buy time with limited agreement,you escalate the conflict and yield to the critic's point of view.

Question 7

Insisting on information during orientation of the group development process facilitates can facilitate a group's productivity.

Question 8

_____ messages focus on people,promoting friendliness,cooperation,and group loyalty.

A)Methodological
B)Informational
C)Interpersonal
D)Procedural

Question 9

Groupthink occurs when everyone in a group comes together and encourages the group members to brainstorm for additional alternatives.

Question 10

Coordination is the longest phase of group development.

Question 11

Interpersonal messages relate to getting the task done.

Question 12

Collective cultures focus strongly on relationship building to ensure mutual understanding and respect among team members.

Question 13

Interpersonal leaders set the agenda,make sure that everyone knows what's due for the next meeting,communicate with absent group members,and check to be sure that
assignments are carried out.

Question 14

Solving the presenting problem won't solve a conflict.

Question 15

Student groups cannot produce better projects when they openly disagree over substantive issues of content and document design.

Question 16

In the _____ stage of group development,members meet and begin to define their task.

A)orientation
B)formation
C)coordination
D)formalization

Question 17

Groups that rotate or share leadership roles are less productive.

Question 18

_____ messages focus on content: the problem or challenge,data,and possible solutions.

A)Interpersonal
B)Procedural
C)Informational
D)Methodological

Question 19

Composing a document together as a group reduces revision time later,since group members can examine every choice as it is made.

Question 20

Which of the following messages focus on maintaining group norms and fostering group cohesion?

A)Informational messages
B)Interpersonal messages
C)Methodological messages
D)Procedural messages

Question 21

_____ leaders monitor a group's process,check people's feelings,and resolve conflicts.

A)Interpersonal
B)Methodological
C)Procedural
D)Informational

Question 22

Which of the following does an informational leader do?

A)Communicate with absent group members
B)Generate and evaluate ideas and text
C)Monitor the group's process and resolve conflicts
D)Set the agenda,make sure that everyone knows what's due for the next meeting

Question 23

Which of the following is a constructive way to respond to criticism and get closer to the real concern?

A)Identifying the implied meaning of the verbal and non-verbal content of the criticism
B)Asking the critic to repeat the criticism in different words
C)Identifying your reactionary emotions to the verbal or non-verbal criticism
D)Restating the part of the criticism that is true and disagreeing with it

Question 24

Business,government,and academic organizations use collaboration:

A)because a group representing different perspectives must reach a consensus.
B)because the organization wants the best efforts of specialists and as few people as possible.
C)when the task is too small or the time is too long for one person to do all the work.
D)in order to encourage groupthink.

Question 25

In which of the following stages of group development does a group seek consensus and try to forget earlier conflicts as members focus on agreeing to the solution?

A)Orientation stage
B)Coordination stage
C)Formation stage
D)Formalization stage

Question 26

In the _____ phase of group development,people use interpersonal communication to resolve the conflicts that surface.

A)formation
B)coordination
C)formalization
D)orientation

Question 27

_____ leaders set the agenda,make sure that everyone knows what's due for the next meeting,communicate with absent group members,and check to be sure that assignments are carried out.

A)Informational
B)Interpersonal
C)Procedural
D)Evaluative

Question 28

Which of the following is the first step in resolving conflicts constructively?

A)Making sure that the people involved really disagree
B)Checking to see that everyone's information is correct
C)Repairing bad feelings
D)Discovering the needs each person is trying to meet

Question 29

Which of the following is a constructive way to respond to criticism?

A)Holding back on non-verbally expressing your feelings about the criticism
B)Avoiding escalating the conflict by yielding to the critic's point of view
C)Checking the conclusions you draw from the criticism to identify the real problem
D)Repeating the non-verbal content of the critic in a defensive manner

Question 30

Which of the following is the final step in resolving conflicts constructively?

A)Discovering the needs each person is trying to meet
B)Making sure that the people involved really disagree
C)Checking to see that everyone's information is correct
D)Repairing bad feelings

Question 31

_____ is the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.

A)Devil's advocacy
B)Brainstorming
C)Groupthink
D)Acculturation

Question 32

Which of the following is true about I-based statements?

A)I-based statements show good you-attitude.
B)I-based statements show that one doesn't care for others.
C)I-based statements lack positive you-attitude.
D)I-based statements convey complete agreement with the others' point of view.

Question 33

Which of the following best describes paraphrasing?

A)Identifying the implied meaning of the verbal and non-verbal content of a criticism
B)Identifying the emotions that a critic seems to be expressing verbally or non-verbally
C)Restating the part that you agree is true and yielding to a critic's point of view
D)Repeating in your own words,in a neutral tone,the verbal content of a critic's message

Question 34

_____ cultures focus more strongly on relationship building to ensure mutual understanding and respect among team members.

A)Collective
B)Low-context
C)High power distance
D)Individualistic

Question 35

During the _____ phase of group development,most of a group's work is done.

A)orientation
B)formalization
C)coordination
D)formation

Question 36

Which of the following is the best time to advocate one's idea in a group?

A)When the group seems dominated by one view
B)When the group has identified all possible options
C)When the group seems able to choose among solutions
D)When a group has discussed all problems and comes to a solution

Question 37

Which of the following is true of the presenting problem?

A)It is a tactical way of presenting a problem with least resistance.
B)It is always the real problem conveyed directly to the leader.
C)It is the subject of the conflict and may or may not be the real problem.
D)It is a way of letting one's anger and frustration out.

Question 38

Which of the following would be true of a successful group?

A)It finds ways to use members who don't like working in groups.
B)Members meet less often,and try to pretend that conflicts don't exist.
C)A subgroup makes decisions and tells other members what has been decided.
D)Members ask the leader what they are supposed to be doing.

Question 39

Which of the following is a way to reduce group conflicts?

A)Acknowledge verbal and non-verbal messages of discomfort,anger,or hostility
B)Keep discussion on problems for another day and not waste time on them
C)Set responsibilities and ground rules after meetings for better understanding
D)Realize that group members are responsible for each other's feelings

Question 40

Which of the following is true about you-attitude?

A)It means protecting the audience's ego.
B)It makes recipients feel attacked and defensive.
C)It means looking at the situation from the writer's point of view.
D)It puts the blame on the other person.

Question 41

What are the steps to help one resolve conflicts constructively?

Question 42

What are the different stages of the group development process?

Question 43

How can the process of revising a collaborative document be made more effective?

Question 44

What are the positive roles and actions that help the group achieve its task goals?

Question 45

Mention four correctives to groupthink.