Question 1

Which of the following does an informational leader do?

Accepted Answer

A) Communicate with absent group members 
B) Generate and evaluate ideas and text 
C) Monitor the group's process and resolve conflicts 
D) Set the agenda,make sure that everyone knows what's due for the next meeting 
A) Communicate with absent group members 
B) Generate and evaluate ideas and text 
C) Monitor the group's process and resolve conflicts 
D) Set the agenda,make sure that everyone knows what's due for the next meeting B

Question 2

Which of the following is the best time to advocate one's idea in a group?

Accepted Answer

A) When the group seems dominated by one view 
B) When the group has identified all possible options 
C) When the group seems able to choose among solutions 
D) When a group has discussed all problems and comes to a solution 
A) When the group seems dominated by one view 
B) When the group has identified all possible options 
C) When the group seems able to choose among solutions 
D) When a group has discussed all problems and comes to a solution A

Question 3

Which of the following is true about I-based statements?

Accepted Answer

A) I-based statements show good you-attitude. 
B) I-based statements show that one doesn't care for others. 
C) I-based statements lack positive you-attitude. 
D) I-based statements convey complete agreement with the others' point of view. 
A) I-based statements show good you-attitude. 
B) I-based statements show that one doesn't care for others. 
C) I-based statements lack positive you-attitude. 
D) I-based statements convey complete agreement with the others' point of view. A

Question 4

Solving the presenting problem won't solve a conflict.

Accepted Answer

A) True 
 B)False

Question 5

Interpersonal messages relate to getting the task done.

Accepted Answer

A) True 
 B)False

Question 6

_____ messages focus on people,promoting friendliness,cooperation,and group loyalty.

Accepted Answer

A) Methodological 
B) Informational 
C) Interpersonal 
D) Procedural 
A) Methodological 
B) Informational 
C) Interpersonal 
D) Procedural

Question 7

Which of the following best describes paraphrasing?

Accepted Answer

A) Identifying the implied meaning of the verbal and non-verbal content of a criticism 
B) Identifying the emotions that a critic seems to be expressing verbally or non-verbally 
C) Restating the part that you agree is true and yielding to a critic's point of view 
D) Repeating in your own words,in a neutral tone,the verbal content of a critic's message 
A) Identifying the implied meaning of the verbal and non-verbal content of a criticism 
B) Identifying the emotions that a critic seems to be expressing verbally or non-verbally 
C) Restating the part that you agree is true and yielding to a critic's point of view 
D) Repeating in your own words,in a neutral tone,the verbal content of a critic's message

Question 8

Groupthink occurs when everyone in a group comes together and encourages the group members to brainstorm for additional alternatives.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a constructive way to respond to criticism?

Accepted Answer

A) Holding back on non-verbally expressing your feelings about the criticism 
B) Avoiding escalating the conflict by yielding to the critic's point of view 
C) Checking the conclusions you draw from the criticism to identify the real problem 
D) Repeating the non-verbal content of the critic in a defensive manner 
A) Holding back on non-verbally expressing your feelings about the criticism 
B) Avoiding escalating the conflict by yielding to the critic's point of view 
C) Checking the conclusions you draw from the criticism to identify the real problem 
D) Repeating the non-verbal content of the critic in a defensive manner

Question 10

Composing a document together as a group reduces revision time later,since group members can examine every choice as it is made.

Accepted Answer

A) True 
 B)False

Question 11

Groups that rotate or share leadership roles are less productive.

Accepted Answer

A) True 
 B)False

Question 12

What are the positive roles and actions that help the group achieve its task goals?

Accepted Answer

Positive roles and actions tha

Question 13

In the _____ stage of group development,members meet and begin to define their task.

Accepted Answer

A) orientation 
B) formation 
C) coordination 
D) formalization 
A) orientation 
B) formation 
C) coordination 
D) formalization

Question 14

Mention four correctives to groupthink.

Accepted Answer

The best correctives to groupthink are t

Question 15

When you buy time with limited agreement,you escalate the conflict and yield to the critic's point of view.

Accepted Answer

A) True 
 B)False

Question 16

The most effective teams agree on and adopt explicit ground rules and outcomes.

Accepted Answer

A) True 
 B)False

Question 17

Collective cultures focus strongly on relationship building to ensure mutual understanding and respect among team members.

Accepted Answer

A) True 
 B)False

Question 18

Creative people train themselves to think in terms of possibilities.This technique is known as brainstorming.

Accepted Answer

A) True 
 B)False

Question 19

What are the steps to help one resolve conflicts constructively?

Accepted Answer

The five steps to help one resolve confl

Question 20

How can the process of revising a collaborative document be made more effective?

Accepted Answer

The following guidelines can make the re

Exam 20: Listening

Which of the following does an informational leader do?

Which of the following is the best time to advocate one's idea in a group?

Which of the following is true about I-based statements?

Solving the presenting problem won't solve a conflict.

Interpersonal messages relate to getting the task done.

_____ messages focus on people,promoting friendliness,cooperation,and group loyalty.

Which of the following best describes paraphrasing?

Groupthink occurs when everyone in a group comes together and encourages the group members to brainstorm for additional alternatives.

Which of the following is a constructive way to respond to criticism?

Composing a document together as a group reduces revision time later,since group members can examine every choice as it is made.

Groups that rotate or share leadership roles are less productive.

What are the positive roles and actions that help the group achieve its task goals?

In the _____ stage of group development,members meet and begin to define their task.

Mention four correctives to groupthink.

When you buy time with limited agreement,you escalate the conflict and yield to the critic's point of view.

The most effective teams agree on and adopt explicit ground rules and outcomes.

Collective cultures focus strongly on relationship building to ensure mutual understanding and respect among team members.

Creative people train themselves to think in terms of possibilities.This technique is known as brainstorming.

What are the steps to help one resolve conflicts constructively?

How can the process of revising a collaborative document be made more effective?

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

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