Deck 19: Using Visuals

Question 1

There is no universally understood acknowledgment response.

Answer 1

True

Question 2

Paraphrasing what a speaker has just said interferes with your ability to listen effectively.

Answer 2

False

Question 3

Nods and smiles are acknowledgement responses.

Answer 3

True

Question 4

Habits of good listeners include:

A)paying attention and listening for facts,not feelings.
B)reducing physical distractions.
C)having minimal focus on the speaker.
D)clarifying your assumptions the moment they arise.

Question 5

Minimizing the speaker's problem tends to make the person feel better.

Question 6

When you focus on what people say,you reassure them that they are being heard.

Question 7

People from different cultures listen differently.

Question 8

Advising is a form of active listening.

Question 9

Most speakers appreciate a listener who mirrors their emotions.

Question 10

Active listening is an innate ability.

Question 11

Good listening includes:

A)having minimal focus on the speaker.
B)paying attention and listening for facts,not feelings.
C)clearing your mind of your own biases.
D)listening for feelings and clarifying your assumptions the moment they arise.

Question 12

Looking for flaws in speakers is a good way to make sure you understand their messages.

Question 13

Active listening can eliminate conflict when two people have opposing views.

Question 14

Active listening is of less importance in the digital world.

Question 15

European Canadians show attention and involvement by making eye contact while listening.

Question 16

Which of the following statements about listening is true?

A)Listening means decoding and interpreting both verbal and non-verbal symbols.
B)Listening is what a listener does; hearing is what a speaker does.
C)Listening and hearing mean the same thing.
D)Listening means perceiving sounds.

Question 17

Employers consider listening skills as:

A)skills that are only useful to employees who are working in teams.
B)something they do not expect from new graduates because schools do not provide formal training in listening skills.
C)one of the most critical communication skills.
D)something that should come naturally to everyone.

Question 18

On the job,it is important to focus on listening to facts rather than feelings.

Question 19

In active listening,receivers actively demonstrate that they have heard and understood by feeding back to the speaker either the literal meaning,or the emotional content,or both.

Question 20

Active listening is:

A)only possible in the workplace.
B)an innate ability in low-context cultures.
C)a natural human ability.
D)a learned skill.

Question 21

A good listener pays attention by:

A)engaging himself/herself by asking questions while the speaker is talking.
B)writing down the key points that affect deadlines during the conversation.
C)trying to make assumptions about what the speaker might be thinking.
D)assuming the speaker is asking for advice when he/she is talking about a problem.

Question 22

European Canadians indicate attention and involvement by:

A)folding their arms.
B)avoiding eye contact.
C)leaning forward.
D)pursing their lips.

Question 23

The best managers spend most of their day:

A)selling.
B)listening.
C)talking.
D)disagreeing.

Question 24

Which of the following is a strategy for better listening?

A)Listen for facts that demonstrate negative emotions
B)Listen for facts,not feelings
C)Listen for feelings as well as for facts
D)Listen for feelings only

Question 25

If you really listen to the people you disagree with,_.

A)you show that you respect them
B)you will understand their view
C)you will eventually agree with them
D)you know that you are right

Question 26

Which of the following is an example of preaching?

A)"Well,why don't you try arranging everything you have to do and seeing which items are most urgent"?
B)"It sounds like the team's problems are really bothering you."
C)"You think that's bad.You should have seen what problems we faced last month."
D)"You should know better than to ask me anything on that sort of situation."

Question 27

If you are speaking with someone who nods while you are speaking,and then brings up points of disagreement when you are finished speaking,it is MOST likely that your listener:

A)was nodding to show that he/she was listening,but was not necessarily agreeing.
B)agreed with you until the last point you made in the argument.
C)nods for no reason at all.
D)wants to mislead you.

Question 28

People who are skilled active listeners:

A)mirror the speaker's feelings.
B)interrogate the speaker's.
C)give quick answers.
D)minimize the speaker's problems.

Question 29

Which of the following is a strategy to avoid listening errors caused by faulty assumptions?

A)Plan a rebuttal in order to debate with the speaker.
B)Murmur to yourself in order to paraphrase what you have understood.
C)Focus on the other person's background and experiences.
D)Unexpectedly query instructions you think are unnecessary.

Question 30

Which of the following is a form of blocking?

A)Stating your own feelings
B)Advising
C)Paraphrasing
D)Nodding

Question 31

Listening responses:

A)are the same across all cultures.
B)are deferred in high-context cultures.
C)differ from culture to culture.
D)are inferred in low-context cultures.

Question 32

Which of the following would you practice if you wanted to be a good listener?

A)Decide that you disagree to something that the speaker says the moment you hear it.
B)Lower your eyebrows.
C)Try to think about what the speaker is going to say next.
D)Try to tune out noise.

Question 33

The most adept listeners strive to listen for understanding without:

A)searching for only the shortcomings.
B)making assumptions.
C)maintaining eye contact.
D)giving rational advice.

Question 34

Good listeners:

A)use enlightened self-interest.
B)attend to our internal monologues.
C)focus on factors incidental to the topic.
D)focus on the cultural differences between themselves and the speaker.

Question 35

You can learn to avoid listening errors caused by focusing solely on facts by:

A)Consciously listening for feelings; paying attention to tone of voice,facial expression,and body language.
B)Writing down key points.
C)Planning your rebuttal as you listen.
D)Focusing on the content,not the delivery.

Question 36

Which of the following is practiced by good listeners?

A)They read books in order to refer to what the speaker is saying.
B)They take part in debates and discussions uninvited.
C)They prepare by analyzing the situation.
D)They let the speaker know how they handled a similar situation.

Question 37

We do our worst listening when:

A)the speaker is a stranger.
B)we are in a highly charged emotional situation.
C)the speaker is someone we know.
D)the speaker uses slides to communicate.

Question 38

Which of the following is an active response?

A)"Why didn't you tell me that you had problems understanding the guidelines"?
B)"I'm frustrated that the project isn't completed yet,and I'm worried about meeting the deadline".
C)"Just get that project on my desk by 30th.I don't care how you do it".
D)"Well,why don't you try arranging everything you have to do and seeing which items are most urgent"?

Question 39

Which of the following does active listening involve?

A)Remaining silent to express consent to a question
B)Mirroring the listener's feelings
C)Feeding back the literal meaning and emotional content
D)Avoiding asking for more information on a specific topic

Question 40

Before you can listen actively,you must first:

A)research the speaker's topic.
B)be prepared and receptive.
C)be quiet.
D)prepare your own counterarguments.

Question 41

List three blocking responses and provide an alternative active response for each.

Question 42

List three ways to avoid listening errors caused by self-absorption.

Question 43

List two reasons why good listening is important when you are being criticized.

Question 44

List the four strategies that good listeners use.

Question 45

How can one avoid listening errors caused by focusing solely on facts?