Question 1

Habits of good listeners include:

Accepted Answer

A) paying attention and listening for facts,not feelings. 
B) reducing physical distractions. 
C) having minimal focus on the speaker. 
D) clarifying your assumptions the moment they arise. 
A) paying attention and listening for facts,not feelings. 
B) reducing physical distractions. 
C) having minimal focus on the speaker. 
D) clarifying your assumptions the moment they arise. B

Question 2

Listening responses:

Accepted Answer

A) are the same across all cultures. 
B) are deferred in high-context cultures. 
C) differ from culture to culture. 
D) are inferred in low-context cultures. 
A) are the same across all cultures. 
B) are deferred in high-context cultures. 
C) differ from culture to culture. 
D) are inferred in low-context cultures. C

Question 3

If you are speaking with someone who nods while you are speaking,and then brings up points of disagreement when you are finished speaking,it is MOST likely that your listener:

Accepted Answer

A) was nodding to show that he/she was listening,but was not necessarily agreeing. 
B) agreed with you until the last point you made in the argument. 
C) nods for no reason at all. 
D) wants to mislead you. 
A) was nodding to show that he/she was listening,but was not necessarily agreeing. 
B) agreed with you until the last point you made in the argument. 
C) nods for no reason at all. 
D) wants to mislead you. A

Question 4

The most adept listeners strive to listen for understanding without:

Accepted Answer

A) searching for only the shortcomings. 
B) making assumptions. 
C) maintaining eye contact. 
D) giving rational advice. 
A) searching for only the shortcomings. 
B) making assumptions. 
C) maintaining eye contact. 
D) giving rational advice.

Question 5

Which of the following is practiced by good listeners?

Accepted Answer

A) They read books in order to refer to what the speaker is saying. 
B) They take part in debates and discussions uninvited. 
C) They prepare by analyzing the situation. 
D) They let the speaker know how they handled a similar situation. 
A) They read books in order to refer to what the speaker is saying. 
B) They take part in debates and discussions uninvited. 
C) They prepare by analyzing the situation. 
D) They let the speaker know how they handled a similar situation.

Question 6

People who are skilled active listeners:

Accepted Answer

A) mirror the speaker's feelings. 
B) interrogate the speaker's. 
C) give quick answers. 
D) minimize the speaker's problems. 
A) mirror the speaker's feelings. 
B) interrogate the speaker's. 
C) give quick answers. 
D) minimize the speaker's problems.

Question 7

In active listening,receivers actively demonstrate that they have heard and understood by feeding back to the speaker either the literal meaning,or the emotional content,or both.

Accepted Answer

A) True 
 B)False

Question 8

Advising is a form of active listening.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about listening is true?

Accepted Answer

A) Listening means decoding and interpreting both verbal and non-verbal symbols. 
B) Listening is what a listener does; hearing is what a speaker does. 
C) Listening and hearing mean the same thing. 
D) Listening means perceiving sounds. 
A) Listening means decoding and interpreting both verbal and non-verbal symbols. 
B) Listening is what a listener does; hearing is what a speaker does. 
C) Listening and hearing mean the same thing. 
D) Listening means perceiving sounds.

Question 10

When you focus on what people say,you reassure them that they are being heard.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following does active listening involve?

Accepted Answer

A) Remaining silent to express consent to a question 
B) Mirroring the listener's feelings 
C) Feeding back the literal meaning and emotional content 
D) Avoiding asking for more information on a specific topic 
A) Remaining silent to express consent to a question 
B) Mirroring the listener's feelings 
C) Feeding back the literal meaning and emotional content 
D) Avoiding asking for more information on a specific topic

Question 12

Nods and smiles are acknowledgement responses.

Accepted Answer

A) True 
 B)False

Question 13

Most speakers appreciate a listener who mirrors their emotions.

Accepted Answer

A) True 
 B)False

Question 14

If you really listen to the people you disagree with,_.

Accepted Answer

A) you show that you respect them 
B) you will understand their view 
C) you will eventually agree with them 
D) you know that you are right 
A) you show that you respect them 
B) you will understand their view 
C) you will eventually agree with them 
D) you know that you are right

Question 15

Active listening can eliminate conflict when two people have opposing views.

Accepted Answer

A) True 
 B)False

Question 16

European Canadians show attention and involvement by making eye contact while listening.

Accepted Answer

A) True 
 B)False

Question 17

Good listening includes:

Accepted Answer

A) having minimal focus on the speaker. 
B) paying attention and listening for facts,not feelings. 
C) clearing your mind of your own biases. 
D) listening for feelings and clarifying your assumptions the moment they arise. 
A) having minimal focus on the speaker. 
B) paying attention and listening for facts,not feelings. 
C) clearing your mind of your own biases. 
D) listening for feelings and clarifying your assumptions the moment they arise.

Question 18

Good listeners:

Accepted Answer

A) use enlightened self-interest. 
B) attend to our internal monologues. 
C) focus on factors incidental to the topic. 
D) focus on the cultural differences between themselves and the speaker. 
A) use enlightened self-interest. 
B) attend to our internal monologues. 
C) focus on factors incidental to the topic. 
D) focus on the cultural differences between themselves and the speaker.

Question 19

There is no universally understood acknowledgment response.

Accepted Answer

A) True 
 B)False

Question 20

Minimizing the speaker's problem tends to make the person feel better.

Accepted Answer

A) True 
 B)False

Exam 19: Using Visuals

Habits of good listeners include:

Listening responses:

If you are speaking with someone who nods while you are speaking,and then brings up points of disagreement when you are finished speaking,it is MOST likely that your listener:

The most adept listeners strive to listen for understanding without:

Which of the following is practiced by good listeners?

People who are skilled active listeners:

In active listening,receivers actively demonstrate that they have heard and understood by feeding back to the speaker either the literal meaning,or the emotional content,or both.

Advising is a form of active listening.

Which of the following statements about listening is true?

When you focus on what people say,you reassure them that they are being heard.

Which of the following does active listening involve?

Nods and smiles are acknowledgement responses.

Most speakers appreciate a listener who mirrors their emotions.

If you really listen to the people you disagree with,_.

Active listening can eliminate conflict when two people have opposing views.

European Canadians show attention and involvement by making eye contact while listening.

Good listening includes:

Good listeners:

There is no universally understood acknowledgment response.

Minimizing the speaker's problem tends to make the person feel better.

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

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