Deck 7: Managing Human Resources

Question 1

A company may provide high pay levels when pursuing a strategy based on:

A)Cost leadership
B)Differentiated high quality customer service
C)Self-serve
D)Budget
E)Differentiated low cost

Answer 1

B

Question 2

When a manager changes jobs within the organization and moves to another job at the same level without any major changes in authority or responsibility, this is known as:

A)External recruiting
B)Internal recruiting
C)Lateral moves
D)Selection
E)Training

Answer 2

C

Question 3

includes all the activities that managers engage in to attract and retain employees and to ensure that they perform at a high level.

A)Recruitment
B)Strategic human resource management
C)Human resource management (HRM)
D)Development
E)Training

Answer 3

C

Question 4

Which of the following is not an example of hostile work environment sexual harassment?

A)displays of pornography
B)distribution of sexually oriented objects
C)sexually oriented remarks about someone's physical appearance
D)threats of dismissal by a harasser
E)sexually oriented comments

Question 5

The managers of ABC Company decided that their company would pay wages that were generally above the industry average.They were hoping to attract better-qualified employees than other firms.This is an example of managers making a decision regarding:

A)Pay structure
B)Formal performance appraisal
C)Collective bargaining
D)Informal performance appraisal
E)Pay level

Question 6

Outsourcing works well for all of the following tasks, except:

A)Those that are based on creativity
B)Those that can apply pre-existing algorithms
C)Those that do not require familiarity with the customs of the country in which the company is based
D)Those that do not require problem solving
E)Those that are based on rules

Question 7

When an employee asks his or her manager on the spur of the moment whether or not he or she needs improvement, this is a(n):

A)Informal appraisal
B)Peer appraisal
C)Formal appraisal
D)Subordinate appraisal
E)360-degree appraisal

Question 8

When Microsoft sends teams of interviewers to college campuses to recruit new employees, this is known as:

A)External recruiting
B)Internal recruiting
C)Lateral moves
D)Selection
E)Training

Question 9

A is when managers estimate the qualifications and numbers of employees an organization will need given its goals and strategies.

A)job analysis
B)supply forecast
C)demand forecast
D)job specification
E)job description

Question 10

In a performance appraisal, managers, peers, subordinates, customers, and even those who are being appraised themselves participate in the evaluation process.

A)graphic-rating scale
B)pay level
C)360-degree
D)90-degree
E)behavioural observation scale

Question 11

The objective of strategic HRM is the development of a system that enhances all of the following, except:

A)Responsiveness to customers
B)Conflict
C)Quality
D)Efficiency
E)Innovation

Question 12

Types of performance appraisals include all of the following, except:

A)Behaviour appraisals
B)An RJP appraisal
C)Trait appraisals
D)Results appraisal
E)Graphic rating scale method

Question 13

Identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is known as:

A)Job description
B)Selection
C)Job analysis
D)Job specification
E)Appraisal

Question 14

Workers may desire to unionize for all of the following reasons, except

A)Dissatisfaction with wages, benefits, and working conditions
B)Unsafe working environment
C)The perception that union leaders are corrupt
D)Unfair policies and practices
E)Shareholder interests overshadow those of the workers

Question 15

When Ford Motor Co.tests applicants for assembly-line positions to determine their reading and mathematical skills in order to determine if they can do these types of jobs, what type of screening procedure is being used?

A)Ad hoc tests
B)Personality tests
C)Situational tests
D)Unstructured tests
E)Ability tests

Question 16

The process of identifying the job descriptions and the job specifications for all of the jobs within an organization is known as:

A)Training
B)Performance appraisal
C)Job analysis
D)Development
E)Selection

Question 17

When a large publishing company contracts with a freelance writer for the task of creating a test bank instead of hiring a full-time copy editor, this is an example of:

A)A lateral movement
B)Outsourcing
C)Selection
D)Recruitment
E)An RJP

Question 18

When a manager hires a temporary secretary from Kelly Services instead of hiring a full-time secretary, this is an example of:

A)Outsourcing
B)A 360-degree appraisal
C)On-the-job training
D)An RJP
E)Training

Question 19

Which of the following constitutes workplace harassment?

A)Blackmail
B)Sexual harassment
C)Abuse of authority
D)Threats that intimidate and coerce employee behaviour
E)All of these choices are correct

Question 20

Employers must provide employees with what type of benefits?

A)Worker's compensation
B)Employment insurance
C)Social insurance
D)None of these benefits are mandatory
E)All these benefits are mandatory

Question 21

Why is diversity a pressing issue for managers and organizations?

A)Embracing diversity encourages differences of opinions or ideas that are beneficial to the organization.
B)Effectively managing diversity can improve organizational effectiveness.
C)There is a strong ethical imperative in many societies to see that all people receive equal opportunities and are treated fairly and justly.
D)Embracing diversity encourages employee engagement.
E)All of these choices are correct.

Question 22

When Chrysler Corp.tests applicants for autoworker positions on their mechanical dexterity in an attempt to determine if they have the capability of performing an assembly-line job, this is an example of:

A)Performance testing
B)Situational testing
C)Unstructured testing
D)Personality testing
E)Role-play testing

Question 23

Tests, which assess the skills of a job applicant necessary for the successful performance of the job, are known as:

A)Unstructured tests
B)Ability tests
C)Structured tests
D)Paper-and-pencil tests
E)Personality tests

Question 24

Which type of test is used to measure honesty?

A)Performance tests
B)Physical ability tests
C)Unstructured tests
D)Paper-and pencil tests
E)Personality tests

Question 25

The evaluation of employees' job performance and contributions to their organization is known as a:

A)Training
B)Selection
C)Performance feedback
D)Feedback
E)Performance appraisal

Question 26

A workplace harassment policy should contain all but which of the following elements?

A)measures for a public trial of the prosecuted
B)a procedure for employees to use to report instances of harassment
C)a commitment to educate and train organizational members about sexual harassment
D)examples of types of behaviour that are unacceptable
E)a discussion of the disciplinary actions that will be taken when harassment has taken place

Question 27

A written summary of the knowledge, skills, and abilities, which are needed to perform a specific job, is known as:

A)Development
B)Job description
C)The job specification
D)Feedback
E)Performance appraisal

Question 28

The Canadian Human Rights Act prohibits discrimination on the bases of:

A)Religion and creed
B)Race and colour
C)Physical or mental disability
D)Sex
E)All of these choices are correct

Question 29

Differences among people in age, gender, race, ethnicity, ability, and sexual orientation is known as _.

A)baby boomers
B)millennials
C)multi-culturalism
D)immigration
E)diversity

Question 30

A graphic rating scale is:

A)An informal method of employee appraisal
B)Peer feedback
C)A behavioural method of employee appraisal
D)A subordinate appraisal
E)A 360-degree appraisal

Question 31

Which statement is true about the Canadian Human Rights Act?

A)It covers only British Columbia, Prince Edward Island, Quebec, and Yukon.
B)It covers all businesses under federal jurisdiction.
C)It covers the entire public sector.
D)It covers the entire private sector.
E)None of these choices are correct.

Question 32

Training can include all of the following, except:

A)Varied work experiences
B)On-the-job training
C)Apprenticeships
D)Classroom instruction
E)All of these choices are correct

Question 33

Tests, which measure the personal characteristics of job applicants, which are relevant to successful performance on the job, are known as:

A)Unstructured interview tests
B)Paper-and-pencil tests
C)Structured interview tests
D)Personality tests
E)Ability tests

Question 34

Canada has become a truly diverse country, especially with respect to which of the following the dimensions?

A)Age, ethnicity, and sexual orientation
B)Age, race, and ethnicity
C)Age, ethnicity, and gender
D)Age, gender, and sexual orientation
E)Age, sexual orientation, and race

Question 35

Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers need training and what type of skills and knowledge these managers need to develop.This process is known as:

A)Job validation
B)Needs assessment
C)Recruitment
D)RJP validation
E)All of these choices are incorrect

Question 36

Which of the following can be a disadvantage of internal recruitment?

A)Internal applicants are familiar with the goals of the organization
B)Internal applicants are known to managers
C)Internal recruitment tends to maintain the status quo
D)Internal applicants are familiar with the culture of the organization
E)Internal recruiting can boost the morale of workers who didn't get promoted

Question 37

The process through which managers share performance appraisal information with subordinates, give subordinates an opportunity to reflect on their own performance, and develop, with subordinates, plans for the future is known as:

A)Training
B)Performance appraisal
C)Selection
D)Performance feedback
E)Orientation

Question 38

When managers look outside to fill open positions, this is known as:

A)External recruiting
B)Internal recruiting
C)Lateral moves
D)Selection
E)Training

Question 39

are activities that managers engage in to ensure that they have effective working relationships with the labour unions that represent their employees' interests.

A)Collective bargaining
B)Labour relations
C)Industrial relations
D)Collective agreement
E)Strategic HRM

Question 40

Building the knowledge and skills of organizational members so that they will be prepared to take on new responsibilities and challenges is known as:

A)Training
B)On the job training
C)Needs assessment
D)Development
E)All of these choices are incorrect

Question 41

Discuss the activities involved in strategic human resource management.

Question 42

Which of the following is an advantage for Human Resource Managers when outsourcing?

A)Unions often resist outsourcing
B)Outsourcing can save money
C)The people hired tend to be inflexible
D)It is very expensive to hire outside people
E)Managers can lose control over the quality of goods and services

Question 43

When a job applicant calls a former boss and asks him to write a letter to her prospective employer commenting on her previous performance, this is an example of which aspect of the HRM process?

A)Reference-checking
B)Training
C)Development
D)Recruiting
E)All of these choices are incorrect

Question 44

Discuss why it is important to use selection techniques that are both reliable and valid.

Question 45

Which of the following are methods of developing employees?

A)On-the-job training
B)Classroom instruction
C)Varied work experiences
D)Formal education
E)All the choices are correct

Question 46

Discuss why training and development is an ongoing activity for all organizations.

Question 47

Teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers is known as:

A)Training
B)Development
C)On the job training
D)Needs assessment
E)All of these choices are incorrect SHORT ANSWER.Write the word or phrase that best completes each statement or answers the question.

Question 48

Activities that managers engage in to forecast their current and future needs for human resources is known as:

A)Recruitment
B)Human resource planning
C)Performance appraisal
D)Selection
E)Performance feedback

Question 49

What type of interviewing question is being used when all of the job applicants for a sales position are asked: "What would you do when a customer complains that it takes too long to receive service?"

A)Situational
B)Ad hoc
C)Unstructured
D)Worker-requirements interview questions
E)Personality

Question 50

The process of identifying in writing the tasks, duties, and responsibilities for a specific job is known as:

A)Selection
B)A job description
C)Job specification
D)Performance appraisal
E)Development

Question 51

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, this is known as:

A)External recruiting
B)Internal recruiting
C)Lateral moves
D)Selection
E)Training

Question 52

When a group of managers who are interviewing job applicants asks each job applicant: "What are your unique qualifications for this job?" which type of interviewing situation is being used?

A)Situational
B)Structured
C)Unstructured
D)Role-playing
E)Worker-requirements interview questions

Question 53

Discuss the two most important ways in which performance appraisal and feedback contribute to the effective management of human resources within an organization.

Question 54

Which of the following type of benefits are mandatory for employers to provide?

A)Vacation time, employment insurance, and employee assistance
B)Employment insurance, workers' compensation, and social insurance
C)Extended health insurance, employee assistance, and employment insurance
D)Extended health insurance, vacation time, and life insurance
E)Workers' compensation, employment insurance, and extended health insurance

Question 55

Quid pro quo sexual harassment occurs when a harasser _.

A)asks or forces an employee to perform sexual favours to keep a job
B)asks or forces an employee to perform sexual favours to receive a promotion
C)asks or forces an employee to perform sexual favours to obtain a work-related opportunity
D)asks or forces an employee to perform sexual favours to receive a raise
E)all of these choices are correct

Question 56

A test, which measures the ability of a job applicant for the position of trash collector to lift heavy objects, is a type of:

A)Personality test
B)Structured interview test
C)Paper-and-pencil test
D)Unstructured interview test
E)Performance test

Question 57

"Age diversity presents managers with unique challenges." Discuss.

Question 58

The set of activities in which managers engage to develop a pool of qualified candidates for open positions is known as:

A)Selection
B)Training
C)Recruitment
D)Performance appraisal
E)Feedback

Question 59

All of the following statements are true with respect to the Employment Standards Act, except:

A)It deals with the minimum age for employment and mandatory retirement.
B)It sets out minimum standards for employee entitlements.
C)It covers whistleblower protection rights.
D)It deals with minimum wages.
E)It covers the private sector in federal, provincial, and territorial legislation.

Question 60

The disadvantages of outsourcing include all of the following, except:

A)Companies hired to do the work have less knowledge of organizational procedures and goals
B)Loss of control over quality
C)Outsourced employees have more commitment than regular full time employees
D)The potential to eliminate members' jobs creates resistance to outsourcing by labour unions
E)All of these choices are correct

Question 61

Almost all companies have had success with cafeteria-style benefit plans.

Question 62

The first step in the labour relations process is for workers to seek collective representation by expressing a desire to unionize.

Question 63

A personnel replacement chart helps managers with succession planning.

Question 64

What is pay level? How does the strategy of an organization determine its pay level?

Question 65

The job description is the process of identifying the tasks and duties that make up a job.

Question 66

When a salesperson is evaluated by his or her manager twice a year on a number of performance dimensions, this is an informal appraisal.

Question 67

Outsourcing is used increasingly on a national level but infrequently on a global basis.

Question 68

Managers can use a variety of performance appraisal techniques to evaluate their subordinates on the job.Explain what is meant by a "360-degree appraisal" and show how a manager could use this technique in evaluating the quality of a subordinate's work.

Question 69

The objective of strategic human resource management is the development of a system that enhances an organization's efficiency, quality, innovation, and responsiveness to customers.

Question 70

When amusement parks find that not enough young people are available or willing to work for them, they use this information in their supply forecasts.

Question 71

Recruitment includes all the activities that managers use to develop a pool of qualified candidates for open positions.

Question 72

It is still a struggle for many highly skilled immigrants to find adequate and well-paying jobs in Canada.

Question 73

Discuss the steps managers should take to eradicate workplace harassment.

Question 74

Strategic human resource management is set in the context of the Canadian legal framework.Discuss the key pieces of legislation that govern HR management.

Question 75

Human resource planning includes all the activities that managers engage in to forecast their current and future needs for human resources.

Question 76

Diversity is dissimilarity, or differences, among people due to age, gender, race, ethnicity, religion, sexual orientation, socio-economic background, capabilities or disabilities, position, status, seniority, parental status, and so on.

Question 77

Discuss the role of the HR manager with respect to labour relations.What are the reasons why employees would vote to have a union represent their interests in negotiating with management? Why are some employees anti-union?

Question 78

To help eradicate harassment in the workplace, managers should develop and clearly communicate a workplace harassment policy endorsed by top management.

Question 79

Managers who have outsourcing experience have found that outsourcing works poorly for tasks that can be rule-based and do not require creativity.

Question 80

Embracing diversity encourages employee engagement and thus encourages differences of opinions or ideas that are beneficial to the organization.