Question 1

Discuss the steps managers should take to eradicate workplace harassment.

Accepted Answer

ensure that alleged harassers are fairly treated. 3.When it has been determined that workplace harassment has taken place, take corrective actions as soon as possiblE.These actions can vary depending on the severity of the harassment.When harassment is extensive, prolonged over a period of time, of a quid pro quo nature, or severely objectionable in some other manner, corrective action may include firing the harasser. 4.Provide workplace harassment education and training to organizational members, including managers.Managers at Du Pont, for example, developed Du Pont's "A Matter of Respect" program to help educate em about workplace harassment and prevent it from happening. Barbara Orser, a researcher with the Conference Board of Canada, noted that most large Canadian organiza have harassment policies on paper.However, many lack a clear resolution process.

Question 2

Discuss why training and development is an ongoing activity for all organizations.

Accepted Answer

Training primarily focuses on teaching organizational members to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers.Development focuses on building the knowledge and skills of organizational members so that they will be prepared to take on new responsibilities.Training tends to be used more often at lower levels in the organization.Development tends to be used more frequently with professionals and managers.Before creating such programs, managers should perform a needs assessment to determine which employees need training or development and what skills or knowledge they need to acquire.A career is "the evolving sequence of a person's work experiences over time." A career includes promotions, changes of employer, and becoming self-employed-all of the things that individual's experience over their work life.Effective career development improves satisfaction and reduces stress.It is not clear who should take responsibility for it: government, employers, or employees.Organizations benefit from career development programs: They make sure the right people are available when needed.They increase workforce diversity.They help employees have more realistic job expectations.

Question 3

When Microsoft sends teams of interviewers to college campuses to recruit new employees, this is known as:

Accepted Answer

A) External recruiting 
B) Internal recruiting 
C) Lateral moves 
D) Selection 
E) Training 
A) External recruiting 
B) Internal recruiting 
C) Lateral moves 
D) Selection 
E) Training A

Question 4

Evaluations based on structured interviews may be less likely to be influenced by the biases of the interviewer than evaluations based on unstructured interviews.

Accepted Answer

A) True 
 B)False

Question 5

Outsourcing works well for all of the following tasks, except:

Accepted Answer

A) Those that are based on creativity 
B) Those that can apply pre-existing algorithms 
C) Those that do not require familiarity with the customs of the country in which the company is based 
D) Those that do not require problem solving 
E) Those that are based on rules 
A) Those that are based on creativity 
B) Those that can apply pre-existing algorithms 
C) Those that do not require familiarity with the customs of the country in which the company is based 
D) Those that do not require problem solving 
E) Those that are based on rules

Question 6

An example of a behavioural interview question would be: How would you deal with a distraught customer?

Accepted Answer

A) True 
 B)False

Question 7

When employees are externally recruited there is certainty about whether they will be good performers.

Accepted Answer

A) True 
 B)False

Question 8

When a manager hires a temporary secretary from Kelly Services instead of hiring a full-time secretary, this is an example of:

Accepted Answer

A) Outsourcing 
B) A 360-degree appraisal 
C) On-the-job training 
D) An RJP 
E) Training 
A) Outsourcing 
B) A 360-degree appraisal 
C) On-the-job training 
D) An RJP 
E) Training

Question 9

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, this is known as:

Accepted Answer

A) External recruiting 
B) Internal recruiting 
C) Lateral moves 
D) Selection 
E) Training 
A) External recruiting 
B) Internal recruiting 
C) Lateral moves 
D) Selection 
E) Training

Question 10

Teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers is known as:

Accepted Answer

A) Training 
B) Development 
C) On the job training 
D) Needs assessment 
E) All of these choices are incorrect SHORT ANSWER.Write the word or phrase that best completes each statement or answers the question. 
A) Training 
B) Development 
C) On the job training 
D) Needs assessment 
E) All of these choices are incorrect SHORT ANSWER.Write the word or phrase that best completes each statement or answers the question.

Question 11

It is still a struggle for many highly skilled immigrants to find adequate and well-paying jobs in Canada.

Accepted Answer

A) True 
 B)False

Question 12

Development often includes varied work experiences and formal education.

Accepted Answer

A) True 
 B)False

Question 13

Employees may desire to unionize to further their collective interests in the organization.

Accepted Answer

A) True 
 B)False

Question 14

The evaluation of employees' job performance and contributions to their organization is known as a:

Accepted Answer

A) Training 
B) Selection 
C) Performance feedback 
D) Feedback 
E) Performance appraisal 
A) Training 
B) Selection 
C) Performance feedback 
D) Feedback 
E) Performance appraisal

Question 15

Abuse of authority and sexual harassment are two common forms of workplace harassment.

Accepted Answer

A) True 
 B)False

Question 16

Unwelcome behaviour of a sexual nature in the workplace that negatively affects the work environment or leads to adverse job-related consequences for the employee is known as sexual harassment.

Accepted Answer

A) True 
 B)False

Question 17

The first step in the labour relations process is for workers to seek collective representation by expressing a desire to unionize.

Accepted Answer

A) True 
 B)False

Question 18

An unstructured interview often asks "situational" interview questions.

Accepted Answer

A) True 
 B)False

Question 19

A personnel replacement chart helps managers with succession planning.

Accepted Answer

A) True 
 B)False

Question 20

In a 360-degree appraisal, a manager's performance is appraised by a variety of people.

Accepted Answer

A) True 
 B)False

Discuss the steps managers should take to eradicate workplace harassment.

Discuss why training and development is an ongoing activity for all organizations.

When Microsoft sends teams of interviewers to college campuses to recruit new employees, this is known as:

Evaluations based on structured interviews may be less likely to be influenced by the biases of the interviewer than evaluations based on unstructured interviews.

Outsourcing works well for all of the following tasks, except:

An example of a behavioural interview question would be: How would you deal with a distraught customer?

When employees are externally recruited there is certainty about whether they will be good performers.

When a manager hires a temporary secretary from Kelly Services instead of hiring a full-time secretary, this is an example of:

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, this is known as:

Teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers is known as:

It is still a struggle for many highly skilled immigrants to find adequate and well-paying jobs in Canada.

Development often includes varied work experiences and formal education.

Employees may desire to unionize to further their collective interests in the organization.

The evaluation of employees' job performance and contributions to their organization is known as a:

Abuse of authority and sexual harassment are two common forms of workplace harassment.

Unwelcome behaviour of a sexual nature in the workplace that negatively affects the work environment or leads to adverse job-related consequences for the employee is known as sexual harassment.

The first step in the labour relations process is for workers to seek collective representation by expressing a desire to unionize.

An unstructured interview often asks "situational" interview questions.

A personnel replacement chart helps managers with succession planning.

In a 360-degree appraisal, a manager's performance is appraised by a variety of people.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters

Exam 7: Managing Human Resources

Discuss the steps managers should take to eradicate workplace harassment.

Discuss why training and development is an ongoing activity for all organizations.

When Microsoft sends teams of interviewers to college campuses to recruit new employees, this is known as:

Evaluations based on structured interviews may be less likely to be influenced by the biases of the interviewer than evaluations based on unstructured interviews.

Outsourcing works well for all of the following tasks, except:

An example of a behavioural interview question would be: How would you deal with a distraught customer?

When employees are externally recruited there is certainty about whether they will be good performers.

When a manager hires a temporary secretary from Kelly Services instead of hiring a full-time secretary, this is an example of:

When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, this is known as:

Teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers is known as:

It is still a struggle for many highly skilled immigrants to find adequate and well-paying jobs in Canada.

Development often includes varied work experiences and formal education.

Employees may desire to unionize to further their collective interests in the organization.

The evaluation of employees' job performance and contributions to their organization is known as a:

Abuse of authority and sexual harassment are two common forms of workplace harassment.

Unwelcome behaviour of a sexual nature in the workplace that negatively affects the work environment or leads to adverse job-related consequences for the employee is known as sexual harassment.

The first step in the labour relations process is for workers to seek collective representation by expressing a desire to unionize.

An unstructured interview often asks "situational" interview questions.

A personnel replacement chart helps managers with succession planning.

In a 360-degree appraisal, a manager's performance is appraised by a variety of people.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters