Deck 12: Problem Employees Counseling and Discipline

Question 1

Which of the following can be best categorized as an employee with problems?

A) An employee who leaves early
B) An employee who always starts fights
C) An employee who gossips a lot about his or her colleagues
D) An employee whose home life issues are a distraction from work

Answer 1

D

Question 2

Substance abuse arising from an addiction is treated as a disability by the

A) Americans with Disabilities Act.
B) Javits-Wagner-O'Day Act.
C) Randolph-Sheppard Act.
D) U.S. Rehabilitation Act.

Answer 2

A

Question 3

When supervisors observe poor performance in an employee, they are most likely to

A) blame it on a lack of proper training.
B) blame the organization for not providing enough support.
C) blame it on external distractions.
D) blame the employee for lacking ability.

Answer 3

D

Question 4

Salma and Maria are employees at Welfare Co. Salma argues that substance abuse may not be legal grounds for firing an employee, whereas Maria says that substance abuse is always a legal ground for firing employees. Which of the following is a true statement that best supports Salma's argument?

A) It is illegal for any company to conduct random drug testing of employees.
B) Employees who use drugs are far more productive than their co-workers who stay sober.
C) The Americans with Disabilities Act (ADA) prohibits discrimination on the basis of physical or mental disability only.
D) The ADA treats substance abuse arising from an addiction as a disability.

Question 5

When Brian joined Goals Corp as a new employee, his supervisor had made sure that instructions were communicated to him clearly and that he received proper training. Lately, Brian's supervisor has noticed that Brian never signs out at lunchtime. When questioned about this, he replies that he simply forgets to sign out. Which of the following problem behaviors is Brian exhibiting?

A) Absenteeism
B) Excessive tardiness
C) Bullying
D) Insubordination

Question 6

Employees engaging in insubordination are the ones who

A) do not do their work properly because they choose not to.
B) are sometimes unable to follow the rules.
C) are not provided with enough support by their supervisors.
D) do not do their work because they need help.

Question 7

A problem employee is one who

A) is sometimes unable to follow the rules.
B) is not provided with enough support by his or her colleagues.
C) is persistently unwilling to meet performance standards.
D) does not come to work if he or she wakes up with a sore throat, cough, or a nasty cold.

Question 8

Identify a true statement about absenteeism and tardiness.

A) Employees are always more productive when they have to cover for someone who is tardy.
B) A company should not pay for an employee's unproductive hours.
C) Unscheduled absences are less frequent at organizations where morale is poor.
D) Psychological health stressors are not significantly associated with absenteeism.

Question 9

Which of the following can be best categorized as an employee who causes problems?

A) An employee who has Alzheimer's disease
B) An employee who leaves early
C) An employee who has money worries
D) An employee whose home life issues are a distraction from work

Question 10

Insubordination is best defined as the

A) deliberate refusal to do what a supervisor or other superior asks.
B) tendency of some people to avoid taking responsibility when working in a group.
C) action of reporting to a supervisor about unethical dealings in a firm.
D) discrimination in workplaces based on economic factors.

Question 11

One of the least common reasons for employees' unscheduled absences is

A) personal illness.
B) entitlement mentality.
C) family issues.
D) personal needs.

Question 12

Which of the following is most likely to reduce the occurrence of workplace violence?

A) Segregating employees on the basis of their nationality
B) Encouraging whistleblowers
C) Treating employees fairly
D) Giving absolute authority to the supervisor

Question 13

Which of the following statements is true of alcohol and drug abuse by workers?

A) Actions taken with regard to an employee should focus only on the substance abuse itself.
B) Substance abuse is always a legal ground for firing employees.
C) Employees who abuse drugs are far less productive than their co-workers who stay sober.
D) Substance abuse is not common at work.

Question 14

When dealing with common problems requiring special action on the part of a supervisor, one of the two basic courses of action to be taken is ________.

A) firing
B) counseling
C) authorizing
D) reprimanding

Question 15

Identify an example that deals with an employee who engages in theft of time.

A) Lee, a supervisor at Builders Co., who uses office stationery for personal use at home
B) Diana, a customer of InStyle Cosmetics, who shoplifts cosmetic products
C) Rahul, a finance employee at Global Inc., who transfers small sums from Global's books to his own account
D) Anna, a manager at Infoholics Inc., who takes extra sick leaves almost every month

Question 16

Who among the following supervisors is most likely to reduce the occurrence of workplace violence among his or her employees?

A) Li, a supervisor at Colors Corp., who has psychological problems
B) Arjun, a supervisor at Randomizer Inc., who is under work stress
C) Chinua, a supervisor at Oasis Co., who fosters effective communication
D) Garry, a supervisor at Coral Corp., who feels that he is treated unfairly

Question 17

Which of the following statements is true of alcohol and drug abuse by workers?

A) Employees who abuse drugs are likely to be more productive than their co-workers who stay sober because many drugs have the capacity to enhance performance.
B) Employees who use drugs are three times as likely to be tardy and more than three times as likely to be involved in an accident at work.
C) The Americans with Disabilities Act does not consider drug abuse as a disability.
D) In accordance with the American legal system, an employee involved in substance abuse should immediately be fired.

Question 18

One of the most common reasons given for taking unscheduled time off is

A) personal needs.
B) stress.
C) entitlement mentality.
D) personal illness.

Question 19

In general, problem employees fall into two categories. One of the categories consists of employees causing problems and the other includes employees

A) with problems.
B) belonging to a minority group.
C) with the potential to supersede the supervisor.
D) with connections.

Question 20

Joanne, an employee at Corpora Inc., has a generally poor attitude. Her manager noticed that she engages in criticizing, complaining, and showing dislike for her supervisor and the organization. Moreover, she gets into arguments over many kinds of issues. Which of the following problem behaviors is Joanne exhibiting?

A) Bullying
B) Excessive tardiness
C) Insubordination
D) Absenteeism

Question 21

Employees sometimes use their company-supplied computers for social networking. Many employers have handled such problems by blocking the websites that are most visited. Which of the following causes the most difficulty in handling such problems in recent times?

A) Not all thefts involve money or tangible goods.
B) Many employees bring their own mobile devices to work.
C) Forty percent of web surfing during work hours is for personal reasons.
D) Over three-fourths of employees with Facebook accounts visit the site during their workday.

Question 22

Which of the following is the most appropriate time for a supervisor to counsel an employee?

A) When the supervisor feels threatened that the employee might contend for the supervisor's position
B) When the employee needs help in resolving problems affecting his or her work
C) When the employee threatens the supervisor that he or she will reveal company secrets
D) When the supervisor feels the need to humiliate the employee in public

Question 23

An approach to counseling where a supervisor asks questions to an employee about a specific problem and then suggests ways to handle the problem after he or she understands the problem is referred to as

A) directive counseling.
B) emotionally focused therapy.
C) nondirective counseling.
D) grief therapy.

Question 24

Identify a correct statement about theft of information.

A) The procedure for preventing and reacting to theft is standard across industries.
B) Supervisors who suspect that an employee is stealing should investigate the crime themselves.
C) Employees who feel like a part of an organization are less likely to steal from it.
D) It has been made tougher by new communications technology.

Question 25

Yolanda is a manager at Feedz Inc. She loves surfing the Internet for the latest fashion trends and tweets these trends throughout the day at work to get more followers. Yolanda is engaging in which of the following thefts?

A) Theft of information
B) Theft of time
C) Theft of money
D) Theft of goods

Question 26

Counseling is best defined as the

A) deliberate refusal on the part of an employee to do what a supervisor asks.
B) measure taken by supervisors to prevent employees from engaging in social loafing.
C) process of learning about an individual's personal problem and helping in its resolution.
D) practice of giving a day off to an employee to deal with his or her health issues.

Question 27

Daniel, the supervisor of a finance team, decides to utilize the most focused approach to counseling for dealing with Sophia's performance issues at work. He calls Sophia for a meeting to help her solve the problem. In this method of counseling, which of the following would be the right step to take after Daniel asks Sophia questions about her problem?

A) Daniel listens to Sophia's answers until he understands the problem.
B) Daniel primarily listens to Sophia, encouraging her to look for the source of her problem.
C) Daniel suggests ways to handle Sophia's problem.
D) Sophia identifies her problem.

Question 28

Michelle's work performance as an employee at Fort Camp Industries was suffering due to problems at home. When asked by her supervisor, Keith, she told him about her alcoholic husband. Keith listened to her problems, expressed concern, referred her to a trained counselor, and offered to talk to her husband about this. As Michelle's supervisor, which of the following should Keith have refrained from doing?

A) Listening to Michelle's personal problems
B) Expressing concern over Michelle's problems
C) Referring Michelle to a trained counselor
D) Offering to talk to Michelle's husband

Question 29

Ashton's supervisor Carol notices that he is always late to work. She discusses the matter with Ashton and makes him realize how his behavior is affecting everyone in the department. Carol encourages him to analyze the problem and listens to what Ashton has to say. Ashton realizes that the reason behind his being late is that he is running too many errands in the morning. So, he decides to run his personal errands during lunch and after work. In this scenario, which type of counseling approach has been used?

A) Nondirective counseling
B) Reverse psychology
C) Directive counseling
D) Grief therapy

Question 30

Identify a characteristic of counseling.

A) The view that other employees suffer consequences such as working harder to make up for the problem employee's lapses is a myth.
B) The view that changes in an employee's attitudes do not carry over to the work of other employees is a myth.
C) It can indirectly motivate employees and improve job satisfaction.
D) Employees who receive it rarely meet performance standards.

Question 31

In the context of counseling, a supervisor should refrain from

A) resolving an employee's financial difficulties.
B) suggesting various sources of help for employees.
C) expressing concern over employees' problems.
D) handling an employee's alcoholic family member.

Question 32

When dealing with an employee suspected of substance abuse, a supervisor should

A) focus on the problem of substance abuse itself instead of work performance.
B) permit the employee to take a disability leave to get treatment.
C) ignore problems relating to work performance.
D) fire the employee immediately because there are legal grounds to do so.

Question 33

Which of the following is an advantage of counseling?

A) It gives employees a sense that the supervisor and organization are interested in their welfare.
B) It gives employees a sense that the supervisor and organization are willing to confide in them.
C) It makes employees believe that the supervisor considers them to be more efficient than the other team members.
D) It makes it clear to employees that they need to perform well so as to avoid termination.

Question 34

Who among the following is most likely to engage in violence at work?

A) Jeff, a writer, who was recently involved in an accident at work
B) Mary, a supervisor, whose colleague was killed in a workplace incident
C) Dorothy, a receptionist, who is regularly abused by her husband
D) John, a sales manager, who returned to work from a substance abuse rehabilitation program

Question 35

Rohan, an employee at Sigma Tech, has performance issues at work. Samantha, his supervisor, is concerned about his work performance and thus decides to utilize the most focused approach to counseling. She asks Rohan to join her in a meeting in order to discuss and help him solve the problem. In this method of counseling, which of the following would be the right step to take after Samantha listens to Rohan's answers until she understands the problem?

A) Rohan identifies the problem.
B) Samantha suggests ways to handle Rohan's problem.
C) Samantha encourages Rohan to look for the source of the problem.
D) Rohan proposes solutions and selects one of them.

Question 36

Adil, the supervisor of a development team, is concerned about Rita's performance at work. He decides to utilize the most focused approach to counseling and has a meeting with Rita to help solve her problem. Which of the following is the first step that Adil would take in this method of counseling?

A) Suggesting ways to handle Rita's problem
B) Asking Rita questions about her problem
C) Listening to Rita, encouraging her to look for the source of the problem
D) Asking Rita to propose solutions and select one of them

Question 37

Mark works as a supervisor in the manufacturing unit of Acme Corporation. He ensures that every new employee who joins his team receives proper training about machinery and safety procedures. He observes that Jack, a new employee, frequently works without wearing proper safety gear. When asked, Jack responded by saying "Sorry, I forgot to wear my helmet." On being warned, Jack got into an argument with Mark. In this scenario, which of the following problem behaviors is Jack exhibiting?

A) Insubordination
B) Tardiness
C) Absenteeism
D) Bullying

Question 38

Which of the following statements is true about counseling at the workplace?

A) It is unlikely to evoke a positive response from employees.
B) It is one of the least constructive ways for supervisors to address problem behaviors.
C) It involves the "shape up or ship out" attitude toward problem employees.
D) It is a cooperative process between a supervisor and an employee.

Question 39

Nondirective counseling is best defined as an approach to counseling in which the supervisor

A) primarily listens, encouraging the employee to seek the source of the problem and propose possible solutions.
B) asks questions and then suggests ways to handle the problem, after he or she understands the problem.
C) plays an authoritative role and dictates the guidelines to the employee.
D) makes the employee realize his or her fault and reprimands the employee.

Question 40

Cindy, the supervisor of a marketing team, is concerned about John's continuous poor performance and arranges to have a meeting with him. This session helps Cindy identify that John was facing a problem of substance abuse. She then suggests that John take a disability leave to get treatment. Which of the following approaches to counseling has Cindy adopted?

A) Nondirective counseling
B) Academic counseling
C) Directive counseling
D) Grief counseling

Question 41

Hussain, the supervisor of a finance team, decides to utilize the nondirective method of counseling for dealing with Susanna's performance issues at work. He calls Susanna for a meeting to help her solve the problem. In this method of counseling, which of the following would be the right step to take after Susanna identifies the problem?

A) Hussain would ask questions about the problem
B) Susanna would propose solutions and select one of them
C) Hussain would listen to Susanna's answers until he understands the problem
D) Hussain would suggests ways to handle the problem

Question 42

John, the chief supervisor of a manufacturing company, is conducting an investigation into a series of allegations of theft levelled against Moby, a mechanist. In order to control the situation and conduct a fair enquiry in the matter, John asks Moby not to come to work for a period of three weeks. John also informs Moby that during the span of investigation, the company will not pay Moby. Which of the following disciplinary measures is exemplified in this scenario?

A) Warning
B) Suspension
C) Demotion
D) Dismissal

Question 43

A salesperson in a hardware store has a 10-year-old son with behavior problems, and this is affecting his work. The supervisor gets to know about this and plans counseling sessions with him. In one of these sessions, the supervisor says, "I've noticed that we haven't received any more customer complaints about your service and, in fact, one customer told me you went out of your way to help." From the given information, identify the stage in which the process of counseling has most likely reached.

A) Selecting a solution
B) Considering possible solutions
C) Scheduling a follow-up meeting
D) Discussing the problem

Question 44

Mary was promoted to the position of senior editor in a publication firm last year. However, soon after she started working as a senior editor, she realized that the job was more than she could handle. She began neglecting her work, and her productivity dipped. Her supervisor, Pete, noticing her performance issues, transfers her to the role of junior editor, the position she held before. Which of the following disciplinary measures is exemplified in this scenario?

A) Suspension
B) Warning
C) Demotion
D) Dismissal

Question 45

Martha is a chief supervisor in a manufacturing firm. She is handling the case of Henry, a crane operator, who has been accused of stealing from the company. Henry has been notified multiple times of his behavior, but he failed to correct himself. This time, Martha decides to relieve Henry of his duties by firing him, knowing that she will have to recruit, hire, and train a new employee. However, she decides that this is the only way to deal with an employee who does not respond to any other form of discipline. Which of the following disciplinary measures is exemplified in this scenario?

A) Warning
B) Demotion
C) Suspension
D) Dismissal

Question 46

What is the last step of the counseling interview process?

A) Identifying the pros and cons of a problem
B) Discussing what the problem is
C) Scheduling a follow-up meeting
D) Selecting a solution for the problem

Question 47

Kim leaves office early every day because she has to look after her alcoholic brother at home. Her supervisor, James, notices that she mostly stays only for a few hours at work. He decides to use the nondirective method of counseling for discussing her problem. Which of the following is the first step that James would take in this method of counseling?

A) James would suggest ways to handle her alcoholic brother.
B) James would help Kim resolve her financial difficulties.
C) James would suggest to use a time log in order to handle the problem.
D) James would listen to Kim, encouraging her to look for the source of the problem.

Question 48

Katherine, a floor supervisor, finds out that her secretary, Joanne, has been coming to work rather late. Katherine sets up a meeting with Joanne and listens to what she has to say. Katherine encourages Joanne to analyze the problem and explains how Joanne's coming late to work is affecting the departmental processes as well as the other employees. Joanne realizes that the reason behind her being late to work is that she has been taking care of her sickly daughter, Susan. So, she decides to hire a nanny to help take care of Susan. In the context of counseling techniques, which of the following types of approaches has been used in this scenario?

A) Grief counseling
B) Rehabilitation counseling
C) Nondirective counseling
D) Relationship counseling

Question 49

Jeniffer, a supervisor of a customer service team, is concerned about Mark's performance. She decides to talk to Mark and schedules a meeting with him. If Jeniffer is using the directive counseling approach, which of the following should be Jeniffer's first step?

A) She should ask Mark questions about his problem.
B) She should propose possible solutions to Mark's problem.
C) She should encourage Mark to look for the source of the problem.
D) She should primarily just listen to Mark.

Question 50

Alex, a supervisor of a manufacturing unit, is concerned about Keith's work performance. Alex decides to set up a meeting with Keith to understand the situation better. In the context of the counseling interview, which of the following should be Alex's first step?

A) Alex should begin the meeting by scheduling a follow-up meeting with Keith.
B) Alex should begin the meeting with a discussion of what the problem is.
C) Alex should offer Keith a list of possible solutions to his problems.
D) Alex should allow Keith to select one possible solution to try and see if it works for him.

Question 51

Which of the following is the most common reason behind employees becoming emotional during counseling sessions?

A) Counseling involves talking about personalities instead of behaviors.
B) Counseling involves the personal problems of employees.
C) Supervisors tend to have angry outbursts during counseling.
D) Supervisors become sympathetic and forgive employees' behavior during counseling.

Question 52

Jerry is a supervisor in a manufacturing company. He observes Kate displaying certain undesirable behaviors in team meetings. Jerry sets up a meeting with Kate to discuss the issue further. In the meeting, Jerry says, "Kate, I have noticed that in the last couple of team meetings, you have arrived late. This tends to disrupt the meetings and leads your colleagues to take you less seriously. I expect you will put in more efforts to be punctual, or there will be consequences." Which of the following terms refers to the disciplinary measure exemplified in this scenario?

A) Warning
B) 360-degree feedback
C) Detour behavior
D) Employee assistance program (EAP)

Question 53

Which of the following terms is defined as the permanent removal of an employee from a job?

A) Warning
B) Suspension
C) Demotion
D) Dismissal

Question 54

After having a discussion on what the problem is, which is the next step of the counseling interview process?

A) Selecting a solution for the problem
B) Considering possible solutions to the problem
C) Scheduling a follow-up meeting
D) Identifying the pros and cons of the problem

Question 55

Discipline is best defined as

A) an action taken by a supervisor to prevent employees from breaking rules.
B) an approach to counseling which involves a supervisor primarily playing the role of a listener.
C) the process of learning about an individual's personal problem and helping him or her resolve the issue.
D) a deliberate refusal on the part of an employee to carry out his or her supervisor's directions.

Question 56

Which of the following is true of counseling?

A) The most appropriate time for counseling an employee is when the supervisor feels threatened that the employee might contend for his or her position.
B) Counseling gives employees a sense that the supervisor and organization are interfering in their personal issues and hence should be avoided.
C) A counseling interview should ideally start with the employer reprimanding the employee for his or her lapse.
D) During the counseling session, the supervisor should focus on the behavior and performance of the employee rather than who they are.

Question 57

Which of the following is the most effective way to end constant whining and complaining by an employee with a problem behavior?

A) Asking the employee to suggest solutions
B) Scheduling a follow-up meeting about the problem
C) Describing appropriate and inappropriate ways to express emotions
D) Reassuring the employee that these signs of emotion are neither good nor bad

Question 58

Who among the following should begin a counseling interview?

A) If an employee requested help, the supervisor should begin.
B) Irrespective of who requested the counseling, the supervisor should begin.
C) If a supervisor set up the interview because something seemed wrong, the supervisor should begin.
D) If a supervisor set up the interview because something seemed wrong, the manager should begin.

Question 59

In the counseling interview process, which step comes right after the consideration of possible solutions to a problem?

A) Selecting a solution for the problem
B) Discussing what the problem is
C) Identifying the pros and cons of the problem
D) Scheduling a follow-up meeting

Question 60

Sam, who works for Tech Solutions Corp., has performance issues at work. Lily, Sam's supervisor, is concerned about his work performance and decides to use the nondirective method of counseling. She asks Sam to join her in a meeting in order to discuss and help him solve the problem. In this method of counseling, which of the following would be the right step to take after Lily listens to Sam about his problem?

A) Lily would suggest ways to handle the problem.
B) Sam would encourage Lily to look for the source of the problem.
C) Sam would propose solutions to the problem and select one of them.
D) Sam would identify the problem after finding the source of the problem.

Question 61

Which of the following statements is true of dismissals?

A) The length of a dismissal might run from one day to one month, depending on the seriousness of the problem.
B) A dismissal involves the transfer of an employee to a job with less responsibility and usually lower pay.
C) A supervisor should ideally dismiss an employee at the slightest hint of any problem so that the problem does not aggravate.
D) An organization cannot really regard dismissal as a success because it then has to recruit, hire, and train a new employee.

Question 62

Identify a true statement about discipline or punishment from the following.

A) Discipline leads to learned helplessness.
B) Discipline is a broader concept than punishment.
C) Every punishment should be followed by a reward.
D) In order to set examples, punishment should be delivered in front of other employees.

Question 63

Which of the following is the step that a supervisor who follows progressive disciplinary practices would take up if an employee does not improve his or her behavior even after he or she has been warned?

A) Demotion
B) Termination
C) Dismissal
D) Suspension

Question 64

A supervisor believes that one of her employees is using the office telephone for excessive personal calls. What should she do?

A) Get the employee's version of the situation.
B) Issue a general memo stating the company policy about phone use.
C) Ask the employee about the telephonic conversations during an appraisal meeting.
D) Make accusations.

Question 65

The transfer of an employee to a job involving less responsibility and usually lower pay is referred to as a

A) suspension.
B) termination.
C) demotion.
D) dismissal.

Question 66

Identify a characteristic of dismissal.

A) It is also known as "demotion."
B) Supervisors should ideally dismiss employees at the first instance of them not responding to any form of discipline.
C) It is also known as "termination" or "discharge."
D) It occurs because correcting any problem is too difficult and expensive.

Question 67

Identify a step of the discipline process that is less upsetting to employees because it refrains from hurting them in the pocketbook.

A) Warning
B) Dismissal
C) Demotion
D) Suspension

Question 68

Norah is a supervisor at Vogue Inc., a company that follows progressive disciplinary practices. Which of the following disciplinary measures is Norah most likely to take as a first step?

A) Dismissal
B) Demotion
C) Suspension
D) Warning

Question 69

Which of the following is true of the discipline process?

A) As per rules, a demotion should not end up making an employee feel welcome returning to a previous job.
B) Witnesses are not required for trivial situations like an employee refusing to sign a warning.
C) The length of suspensions should not be less than a week.
D) Dismissals occur when the correction of a problem is impossible.

Question 70

Ted, a supervisor for Jack's Pool Supplies, was accused of stealing pool supplies and selling them to friends and relatives at reduced prices. Given Ted's good track record, he was not fired immediately. The authorities decided to give him an administrative leave, without pay, until the investigation was complete. Considering the given information, it would be most appropriate to say that Ted was

A) demoted.
B) discharged.
C) suspended.
D) dismissed.

Question 71

Which of the following should be done by a supervisor when effectively discussing a problem with an employee?

A) Name-calling the employee
B) Dwelling on the employee's patience or compassion
C) Dredging up instances of the employee's past misbehavior
D) Discussing how to correct the employee's problem in the future

Question 72

As a supervisor who follows progressive disciplinary practices, which step should be taken up next if an employee does not improve his or her behavior even after he or she has been suspended for a month?

A) Dismissal
B) Demotion
C) Discharge
D) Warning

Question 73

Which of the following disciplinary steps is most likely to be taken when an employee deliberately damages an organization's property, fights on the job, or engages in dangerous practices in addition to continued failure to correct the problem behavior?

A) The employee should be suspended for an entire day.
B) The employee should be removed from the company permanently.
C) The employee should be demoted to a job with lower pay.
D) The employee should be given a written warning and asked to sign the warning.

Question 74

Identify a true statement about the discipline process.

A) Supervisors should remember that the objective is to end the problem behavior.
B) Supervisors are not required to involve higher-level management before dismissing an employee.
C) Pointing out poor behavior and administering negative consequences are easy tasks.
D) When an employee causes a problem by refusing to cooperate, the supervisor should initially ignore the situation.

Question 75

Which of the following is true of administering discipline?

A) In order to be effective, management actions in response to violations of company rules should not be predictable.
B) Employees should not question management's statement of the facts.
C) Supervisors should not include respecting the rights of employees in the discipline process.
D) The specific ways in which a supervisor applies disciplinary steps may be dictated by a union contract.

Question 76

Lorenzo, who works as a supervisor at Travelus Corp., notices that one of the employees, Maya, takes very long coffee breaks while socializing with her colleagues. Before more punitive measures are taken, Lorenzo decides to tell her something that is unpleasant to hear but fulfills the important purpose of informing her about the consequences of this behavior. From the given information, we can infer that Lorenzo has decided to give Maya a ________.

A) suspension
B) demotion
C) warning
D) dismissal

Question 77

Unlike punishment, discipline ________.

A) is narrower
B) always involves unpleasant consequences
C) is a teaching process
D) prevents employees only from breaking rules

Question 78

The requirement that an employee not come to work for a set time period, during which the employee is not paid, is referred to as a

A) suspension.
B) termination.
C) demotion.
D) dismissal.

Question 79

A supervisor's ultimate goal in administering discipline should ideally be to

A) fire the employee.
B) solve the problem without dismissing the employee.
C) show how much power he or she has.
D) restrict whistleblowers from exposing the company.

Question 80

In the process of administering discipline, the first step should ideally be to ________ the employee.

A) fire
B) suspend
C) demote
D) warn