Question 1

When dealing with an employee suspected of substance abuse, a supervisor should

Accepted Answer

A)  focus on the problem of substance abuse itself instead of work performance. 
B)  permit the employee to take a disability leave to get treatment. 
C)  ignore problems relating to work performance. 
D)  fire the employee immediately because there are legal grounds to do so. 
A)  focus on the problem of substance abuse itself instead of work performance. 
B)  permit the employee to take a disability leave to get treatment. 
C)  ignore problems relating to work performance. 
D)  fire the employee immediately because there are legal grounds to do so. B

Question 2

Positive discipline is best defined as the

Accepted Answer

A)  discipline designed to prevent the occurrence of problem behavior from beginning. 
B)  act of transferring an employee to a job involving less responsibility. 
C)  approach to discipline in which a supervisor primarily listens to his or her employees' problems. 
D)  discipline designed to monitor the behavior of problem employees. 
A)  discipline designed to prevent the occurrence of problem behavior from beginning. 
B)  act of transferring an employee to a job involving less responsibility. 
C)  approach to discipline in which a supervisor primarily listens to his or her employees' problems. 
D)  discipline designed to monitor the behavior of problem employees. A

Question 3

A day off during which a problem employee is supposed to arrive at a conclusion whether to return to work and meet standards or to stay away for good is known as a

Accepted Answer

A)  dismissal. 
B)  decision-making leave. 
C)  demotion. 
D)  disciplinary leave without pay. 
A)  dismissal. 
B)  decision-making leave. 
C)  demotion. 
D)  disciplinary leave without pay. B

Question 4

In the process of administering discipline, the first step should ideally be to ________ the employee.

Accepted Answer

A)  fire 
B)  suspend 
C)  demote 
D)  warn 
A)  fire 
B)  suspend 
C)  demote 
D)  warn

Question 5

Which of the following is a fact about detecting and confronting troubled employees?

Accepted Answer

A)  Ignoring problems generally makes them go away. 
B)  Supervisors should establish their authority by making accusations about what they believe is going on. 
C)  When supervisors gather enough supporting evidence, they should confront the employees. 
D)  The category of troubled employees does not include people who are substance abusers or have psychological problems. 
A)  Ignoring problems generally makes them go away. 
B)  Supervisors should establish their authority by making accusations about what they believe is going on. 
C)  When supervisors gather enough supporting evidence, they should confront the employees. 
D)  The category of troubled employees does not include people who are substance abusers or have psychological problems.

Question 6

Identify a true statement about absenteeism and tardiness.

Accepted Answer

A)  Employees are always more productive when they have to cover for someone who is tardy. 
B)  A company should not pay for an employee's unproductive hours. 
C)  Unscheduled absences are less frequent at organizations where morale is poor. 
D)  Psychological health stressors are not significantly associated with absenteeism. 
A)  Employees are always more productive when they have to cover for someone who is tardy. 
B)  A company should not pay for an employee's unproductive hours. 
C)  Unscheduled absences are less frequent at organizations where morale is poor. 
D)  Psychological health stressors are not significantly associated with absenteeism.

Question 7

Hussain, the supervisor of a finance team, decides to utilize the nondirective method of counseling for dealing with Susanna's performance issues at work. He calls Susanna for a meeting to help her solve the problem. In this method of counseling, which of the following would be the right step to take after Susanna identifies the problem?

Accepted Answer

A)  Hussain would ask questions about the problem 
B)  Susanna would propose solutions and select one of them 
C)  Hussain would listen to Susanna's answers until he understands the problem 
D)  Hussain would suggests ways to handle the problem 
A)  Hussain would ask questions about the problem 
B)  Susanna would propose solutions and select one of them 
C)  Hussain would listen to Susanna's answers until he understands the problem 
D)  Hussain would suggests ways to handle the problem

Question 8

Identify a true statement about the discipline process.

Accepted Answer

A)  Supervisors should remember that the objective is to end the problem behavior. 
B)  Supervisors are not required to involve higher-level management before dismissing an employee. 
C)  Pointing out poor behavior and administering negative consequences are easy tasks. 
D)  When an employee causes a problem by refusing to cooperate, the supervisor should initially ignore the situation. 
A)  Supervisors should remember that the objective is to end the problem behavior. 
B)  Supervisors are not required to involve higher-level management before dismissing an employee. 
C)  Pointing out poor behavior and administering negative consequences are easy tasks. 
D)  When an employee causes a problem by refusing to cooperate, the supervisor should initially ignore the situation.

Question 9

John, the chief supervisor of a manufacturing company, is conducting an investigation into a series of allegations of theft levelled against Moby, a mechanist. In order to control the situation and conduct a fair enquiry in the matter, John asks Moby not to come to work for a period of three weeks. John also informs Moby that during the span of investigation, the company will not pay Moby. Which of the following disciplinary measures is exemplified in this scenario?

Accepted Answer

A)  Warning 
B)  Suspension 
C)  Demotion 
D)  Dismissal 
A)  Warning 
B)  Suspension 
C)  Demotion 
D)  Dismissal

Question 10

Elaborate on employee assistance programs (EAPs).

Accepted Answer

An employee assistance program (EAP) is

Question 11

Which of the following is the most common reason behind employees becoming emotional during counseling sessions?

Accepted Answer

A)  Counseling involves talking about personalities instead of behaviors. 
B)  Counseling involves the personal problems of employees. 
C)  Supervisors tend to have angry outbursts during counseling. 
D)  Supervisors become sympathetic and forgive employees' behavior during counseling. 
A)  Counseling involves talking about personalities instead of behaviors. 
B)  Counseling involves the personal problems of employees. 
C)  Supervisors tend to have angry outbursts during counseling. 
D)  Supervisors become sympathetic and forgive employees' behavior during counseling.

Question 12

After having a discussion on what the problem is, which is the next step of the counseling interview process?

Accepted Answer

A)  Selecting a solution for the problem 
B)  Considering possible solutions to the problem 
C)  Scheduling a follow-up meeting 
D)  Identifying the pros and cons of the problem 
A)  Selecting a solution for the problem 
B)  Considering possible solutions to the problem 
C)  Scheduling a follow-up meeting 
D)  Identifying the pros and cons of the problem

Question 13

When Brian joined Goals Corp as a new employee, his supervisor had made sure that instructions were communicated to him clearly and that he received proper training. Lately, Brian's supervisor has noticed that Brian never signs out at lunchtime. When questioned about this, he replies that he simply forgets to sign out. Which of the following problem behaviors is Brian exhibiting?

Accepted Answer

A)  Absenteeism 
B)  Excessive tardiness 
C)  Bullying 
D)  Insubordination 
A)  Absenteeism 
B)  Excessive tardiness 
C)  Bullying 
D)  Insubordination

Question 14

Norah is a supervisor at Vogue Inc., a company that follows progressive disciplinary practices. Which of the following disciplinary measures is Norah most likely to take as a first step?

Accepted Answer

A)  Dismissal 
B)  Demotion 
C)  Suspension 
D)  Warning 
A)  Dismissal 
B)  Demotion 
C)  Suspension 
D)  Warning

Question 15

What are some of the good practices for writing a warning letter?

Accepted Answer

Sometimes a supervisor has no choice but

Question 16

Which of the following is most likely to reduce the occurrence of workplace violence?

Accepted Answer

A)  Segregating employees on the basis of their nationality 
B)  Encouraging whistleblowers 
C)  Treating employees fairly 
D)  Giving absolute authority to the supervisor 
A)  Segregating employees on the basis of their nationality 
B)  Encouraging whistleblowers 
C)  Treating employees fairly 
D)  Giving absolute authority to the supervisor

Question 17

Employees sometimes use their company-supplied computers for social networking. Many employers have handled such problems by blocking the websites that are most visited. Which of the following causes the most difficulty in handling such problems in recent times?

Accepted Answer

A)  Not all thefts involve money or tangible goods. 
B)  Many employees bring their own mobile devices to work. 
C)  Forty percent of web surfing during work hours is for personal reasons. 
D)  Over three-fourths of employees with Facebook accounts visit the site during their workday. 
A)  Not all thefts involve money or tangible goods. 
B)  Many employees bring their own mobile devices to work. 
C)  Forty percent of web surfing during work hours is for personal reasons. 
D)  Over three-fourths of employees with Facebook accounts visit the site during their workday.

Question 18

Which of the following is a true statement about helping problem employees?

Accepted Answer

A)  In small organizations, it is legal for supervisors to get support from outside experts. 
B)  Violations of union contracts do not hold for employees engaged in workplace violence. 
C)  Documentation of all disciplinary actions is the responsibility of the human resources department. 
D)  When suspending an employee, it is not required for a supervisor to get authorization from a higher-level manager. 
A)  In small organizations, it is legal for supervisors to get support from outside experts. 
B)  Violations of union contracts do not hold for employees engaged in workplace violence. 
C)  Documentation of all disciplinary actions is the responsibility of the human resources department. 
D)  When suspending an employee, it is not required for a supervisor to get authorization from a higher-level manager.

Question 19

Which of the following is the most effective way to end constant whining and complaining by an employee with a problem behavior?

Accepted Answer

A)  Asking the employee to suggest solutions 
B)  Scheduling a follow-up meeting about the problem 
C)  Describing appropriate and inappropriate ways to express emotions 
D)  Reassuring the employee that these signs of emotion are neither good nor bad 
A)  Asking the employee to suggest solutions 
B)  Scheduling a follow-up meeting about the problem 
C)  Describing appropriate and inappropriate ways to express emotions 
D)  Reassuring the employee that these signs of emotion are neither good nor bad

Question 20

Ted, a supervisor for Jack's Pool Supplies, was accused of stealing pool supplies and selling them to friends and relatives at reduced prices. Given Ted's good track record, he was not fired immediately. The authorities decided to give him an administrative leave, without pay, until the investigation was complete. Considering the given information, it would be most appropriate to say that Ted was

Accepted Answer

A)  demoted. 
B)  discharged. 
C)  suspended. 
D)  dismissed. 
A)  demoted. 
B)  discharged. 
C)  suspended. 
D)  dismissed.

When dealing with an employee suspected of substance abuse, a supervisor should

Positive discipline is best defined as the

A day off during which a problem employee is supposed to arrive at a conclusion whether to return to work and meet standards or to stay away for good is known as a

In the process of administering discipline, the first step should ideally be to ________ the employee.

Which of the following is a fact about detecting and confronting troubled employees?

Identify a true statement about absenteeism and tardiness.

Identify a true statement about the discipline process.

Elaborate on employee assistance programs (EAPs).

Which of the following is the most common reason behind employees becoming emotional during counseling sessions?

After having a discussion on what the problem is, which is the next step of the counseling interview process?

Norah is a supervisor at Vogue Inc., a company that follows progressive disciplinary practices. Which of the following disciplinary measures is Norah most likely to take as a first step?

What are some of the good practices for writing a warning letter?

Which of the following is most likely to reduce the occurrence of workplace violence?

Employees sometimes use their company-supplied computers for social networking. Many employers have handled such problems by blocking the websites that are most visited. Which of the following causes the most difficulty in handling such problems in recent times?

Which of the following is a true statement about helping problem employees?

Which of the following is the most effective way to end constant whining and complaining by an employee with a problem behavior?

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Managing Time and Stress

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 12: Problem Employees Counseling and Discipline

When dealing with an employee suspected of substance abuse, a supervisor should

Positive discipline is best defined as the

A day off during which a problem employee is supposed to arrive at a conclusion whether to return to work and meet standards or to stay away for good is known as a

In the process of administering discipline, the first step should ideally be to ________ the employee.

Which of the following is a fact about detecting and confronting troubled employees?

Identify a true statement about absenteeism and tardiness.

Identify a true statement about the discipline process.

Elaborate on employee assistance programs (EAPs).

Which of the following is the most common reason behind employees becoming emotional during counseling sessions?

After having a discussion on what the problem is, which is the next step of the counseling interview process?

Norah is a supervisor at Vogue Inc., a company that follows progressive disciplinary practices. Which of the following disciplinary measures is Norah most likely to take as a first step?

What are some of the good practices for writing a warning letter?

Which of the following is most likely to reduce the occurrence of workplace violence?

Employees sometimes use their company-supplied computers for social networking. Many employers have handled such problems by blocking the websites that are most visited. Which of the following causes the most difficulty in handling such problems in recent times?

Which of the following is a true statement about helping problem employees?

Which of the following is the most effective way to end constant whining and complaining by an employee with a problem behavior?

Supervision Tradition and Contemporary Trends

The Supervisor As Leader

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals Plans and Controls

Organizing and Authority

Problem Solving, Decision Making, and Creativity

Ensuring High Quality and Productivity

Communication Theory and Modern Media

Motivating Employees

Managing Time and Stress

Managing Conflict, Change, and Politics

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters