Deck 12: Final Match

Question 1

Exit interviews should be conducted by exiting employee's immediate supervisor whenever possible.

Answer 1

False

Question 2

Desirability of movement is a weak predictor of voluntary employee turnover.

Answer 2

False

Question 3

Organizations should try to prevent the turnover of low-value employees.

Answer 3

False

Question 4

The interviewee in an exit interview should be told that the comments that he/she makes will be confidential and that only aggregate results will be used by the organization.

Question 5

Turnover cost estimates are very precise and accurate in most cases.

Question 6

Economic costs associated with voluntary turnover include accrued paid time off and temporary coverage.

Question 7

Material and equipment costs are likely to be the most prevalent in replacement and training costs.
TRUE

Question 8

Employees who have a high intention to quit necessarily end up quitting their jobs.

Question 9

Downsizing costs are concentrated in separation costs for permanent reductions in force.

Question 10

An employee's perceived desirability of movement depends on favorable labour market conditions.

Question 11

Employee turnover can be voluntary or involuntary.

Question 12

One potential benefit of employee terminations is the development of improved performance management and disciplinary skills.

Question 13

Downsizing turnover is a reflection of a staffing level mismatch in which the organization actually is,or is projected to be,overstaffed.

Question 14

Discharge turnover targets groups of employees and is also known as reduction in force (RIF).

Question 15

Termination turnover is primarily due to extremely poor person/organization matches.

Question 16

An employee's overall intention to quit depends on the desirability of leaving,ease of leaving,and alternatives available to the employee.

Question 17

Of the three types of employee turnover,terminations are the most prevalent.

Question 18

The analysis and interpretation of turnover data is aided by making breakouts of the data by various factors (e.g. ,type of turnover,type of employee).

Question 19

Postexit surveys should ask be mailed before the employee's last day of work.

Question 20

Employee turnover is both costly to both an organization and the employee.

Question 21

Organizations should try to prevent the turnover of high-value employees.

Question 22

One guideline for increasing job satisfaction and retention is to ensure that fairness and justice exist in the workplace.

Question 23

The bundle of intrinsic rewards associated with the job is the employee value proposal (EVP)system.

Question 24

To improve the work environment,assign employees to jobs that meet their intrinsic-reward needs.

Question 25

Type of turnover should be included in the analysis and interpretation of turnover data.

Question 26

Turnover cost estimates require considerable judgment and guesswork.

Question 27

Of the factors that influence an employee's desirability of leaving,job satisfaction is the one that cannot be influenced to a significant degree by organizations.

Question 28

A recent Society for Human Resource Management (SHRM)survey found that the most effective organizational strategy for retaining employees is the provision of concierge services.

Question 29

Downsizing targets groups of employees and is also known as reduction in force (RIF).

Question 30

Performance management systems enable organizations to ensure that an initial person/job match yields an effectively performing employee.

Question 31

To have the power to attract and retain employees,rewards must be unique and unlikely to be offered by competitors.

Question 32

The bundle of intrinsic and extrinsic rewards associated with the job is the employee value proposition (EVP)system.

Question 33

Exit interviews are spontaneously conducted with employees on their last day of work.

Question 34

It is important that an organization systematically collect job rewards information in order to learn about rewards that are important to employees.

Question 35

One recommendation for an effective performance appraisal or management system is that appraisal criteria should be job-related,specific,and communicated in advance to the employee.

Question 36

Retention practices that are integrated into a comprehensive system are known as reward bundles.

Question 37

When companies downsize,they do not face too many consequences.

Question 38

Termination turnover is not primarily due to extremely poor person/organization matches.

Question 39

When interviewing employees about job rewards that they desire,it is not important to collect demographic information.

Question 40

No-layoff policies cannot be implemented effectively by organizations.

Question 41

Exit interviews can be used to explain _________ to departing employees.

A)rehiring rights
B)benefits
C)confidentiality agreements
D)all of the above

Question 42

The types of employee turnover include ___________.

A)voluntary
B)termination
C)downsizing
D)all of the above

Question 43

Stage one in performance management is formal performance review.

Question 44

If you want to make it less easy to leave an organization for employees,drive up the cost of leaving (e.g. ,provide above-average pay).

Question 45

One way to terminate an employee immediately is to pay in lieu of notice.

Question 46

Which of the following is an attribute of a low-value employee that an organization would not want to prevent from leaving?

A)little intellectual capital
B)high seniority
C)high performance
D)all of the above

Question 47

Retention practices that are integrated into a comprehensive system are known as retention bundles.

Question 48

Changing the pay of an employee without his/her consent is an example of constructive dismissal.

Question 49

The first step in the retention decision process is determining if we think turnover is a problem.

Question 50

The desirability of leaving an organization is often an outgrowth of _________.

A)poor person/organization match
B)favorable labor market conditions
C)general,transferable KSAOs
D)none of the above

Question 51

Changing the pay of an employee without his/her consent is an example of progressive dismissal.

Question 52

Constructive dismissal is when an employer makes significant changes to the employee's terms and conditions of employment.

Question 53

Economic separation costs associated with voluntary turnover include ________.

A)hiring inducements
B)lost or unacquired clients
C)manager's time
D)all of the above

Question 54

A staffing level mismatch in which the organization is,or is projected to be,overstaffed is a reflection of __________.

A)overstaffing
B)understaffing
C)an appropriate staffing level
D)none of the above

Question 55

Which of the following is an attribute of a high-value employee that an organization would want to prevent from leaving?

A)low training investment
B)strong KSAOs
C)retirement
D)low seniority

Question 56

Termination turnover is usually due to ___________.

A)a site or plant closing
B)permanent layoff
C)poor employee performance
D)none of the above

Question 57

An employee's intention to leave an organization is influenced by __________.

A)perceived desirability of movement
B)perceived ease of movement
C)alternatives available to the employee
D)all of the above

Question 58

Replacement costs associated with voluntary turnover include __________.

A)HR staff induction costs
B)mentoring
C)formal training
D)contagion

Question 59

Constructive dismissal is when an employer terminates an employee but gives very positive comments in the reference.

Question 60

Which of the following is a suggestion for conducting an appropriate exit interview?

A)The interviewer should be the employee's immediate supervisor.
B)there should be an unstructured interview format.
C)the interviewer should prepare for each interview by reviewing the interview format and the interviewee's personnel file.
D)none of the above

Question 61

When conducting interviews with employees to collect job rewards information,the first step is to __________.

A)select someone who has sound interviewing skills
B)select an external consultant
C)select a manager
D)select an HR professional

Question 62

Which of the following is an example of a rewards distinctiveness interview question?

A)What are the most important rewards to you?
B)What rewards are irrelevant to you?
C)Which of our rewards really stand out to you?
D)Are there any rewards you wish the organization to provide now?

Question 63

What is the last step in the decision process for retention initiatives?

A)What do we need to decide?
B)Should we proceed?
C)How should we evaluate the initiatives?
D)Do we think turnover is a problem?
E)How might we attack the problem?

Question 64

Which of the following is a potential benefit associated with voluntary employee turnover?

A)New KSAOs and motivation infusion to the organization
B)Savings from not replacing an employee
C)Vacancy creates transfer or promotion opportunity for others
D)All of the above

Question 65

Which of the following is an example a cause of overstaffing?

A)ack of forecasting
B)unanticipated changes in labour demand
C)unanticipated changes in labour supply
D)all of the above

Question 66

Guidelines for increasing job satisfaction and retention include ___________.

A)establish a lead pay policy for all employees
B)ensure the rewards are perceived to be fair
C)link rewards to employee productivity
D)all of the above

Question 67

Recommendations for the effective design and use of a performance appraisal or management system include ____________.

A)evaluations should be in writing
B)the employee should receive timely feedback about the evaluation and an explanation for any outcome decision
C)there should be agreement among different raters in their evaluation of the employee's performance
D)all of the above

Question 68

Training costs in voluntary turnover situations include _________

A)costs for the mentor
B)costs for the materials
C)costs for the instructor
D)all of the above

Question 69

Which of the following is not one of the stages of the performance management process?

A)decision-making
B)reward allocation
C)performance planning
D)performance execution
E)formal performance review

Question 70

A "retention bundle" is ___

A)rewards
B)benefits
C)a comprehensive system of retention practices
D)both a and b are correct

Question 71

Which of the following has(have)been identified as the top extrinsic reward(s)in the Job Satisfaction survey administered by the Society for Human Resource

A)family work-life balance
B)feeling safe in the workplace
C)benefits and compensation
D)job security

Question 72

Which of the following are ways to attack the ease of leaving an organization?

A)offer opportunities to learn new skills
B)offer pay and benefits that are above what the market is providing
C)move the location of the business to the inner city
D)a and b are correct
E)all of the above are correct

Question 73

For the three primary causes of voluntary turnover (desirability of leaving,ease of leaving,alternatives),might their relative importance depend on the type of employee or type of job? Explain.

Question 74

Which of the following is a potential benefit associated with downsizing?

A)focus on core businesses,eliminating peripheral ones
B)spreading risk by outsourcing activities to other organizations
C)lower payroll and benefit costs
D)all of the above

Question 75

Financial costs associated with downsizing include ___________.

A)threat to harmonious labour-management relations
B)decreased employee morale
C)higher unemployment insurance premiums
D)difficulty in attracting new employees

Question 76

The first strategy for improving employee retention is to _____________.

A)redesign employee jobs
B)increase pay
C)improve job satisfaction
D)none of the above

Question 77

Which of the following organizations provides a very useful report entitled "Compensation Planning Outlook"?

A)Mercer Human Resources Consultants
B)Society for Human Resources Management (SHRM)
C)Conference Board of Canada
D)Human Resources Professionals Association

Question 78

Which of the following is an example of a major employee offense?

A)sabotage
B)theft
C)drug/alcohol abuse
D)all of the above

Question 79

The Employee Value Proposition includes all of the following except _________.

A)skill variety
B)intrinsic rewards
C)extrinsic rewards
D)none of the above

Question 80

To conduct accurate cost and benefit calculations of voluntary turnover,one must _

A)know the average amount of time spent in by each person in the specific activity
B)yearly benefit costs
C)percentages of salaries for each person who leaves
D)all of the above