Deck 1: Six Sigma Origins

Question 1

How does the Six Sigma methodology compare with quality improvement programs?

Answer 1

The most significant difference is Six Sigma's focus on the financial aspects of improvements. Improvement efforts must contribute to the organization's financial success. For other similarities and differences, see Table 1.2. Continuous improvement quality efforts define key processes, determines the owners of these processes, measures existing process performance, determines the gap between desired process performance and existing process performance, creates performance measures which will be used to determine if the improvements made to the process are working, uses quality improvement techniques to improve the process, reviews the process to see if the improvements are working. This is very similar to Six Sigma efforts.

Question 2

Who would you contact about becoming a certified quality engineer/technician or a certified green belt Six Sigma practitioner?

Answer 2

NO ANSWER

Question 3

What is meant by the term key process? Using a hotel as an example, describe two of their key processes.

Answer 3

Key processes are the business processes that have the greatest impact on customers' value perceptions about the product or service and the greatest impact on customer retention. Effective organizations concentrate system and process improvement efforts on those business processes will increase their competitiveness.
Check-in, Check-out, room service, bill preparation, cleaning of rooms

Question 4

Describe the concept of Six Sigma.

Question 5

Why would your company find it valuable to train you in Six Sigma concepts?

Question 6

Discuss why a company would wish to implement the Six Sigma methodology.

Question 7

How can key processes be identified?

Question 8

What is a company trying to accomplish when they decide to follow the Six Sigma methodology?

Question 9

Where did the Six Sigma methodology originate?