Chat with AIExam 1: Six Sigma Origins
How can key processes be identified?
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VerifiedStudy the organization from the customer's point-of-view. Identify those processes that have the greatest impact on the customers' value perceptions about the product or service and the greatest impact on customer retention.
Who would you contact about becoming a certified quality engineer/technician or a certified green belt Six Sigma practitioner?
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Answered by Examlex AI CopilotTo become a certified quality engineer/technician or a certified Six Sigma Green Belt practitioner, you would typically contact professional organizations that offer certification programs in these areas. Here are some of the most recognized organizations:
1. **American Society for Quality (ASQ)**: ASQ is one of the leading organizations offering certifications for quality professionals, including the Certified Quality Engineer (CQE) and Certified Quality Technician (CQT). They also offer Six Sigma Green Belt certification. You can visit their website at asq.org to find out more about the certification process, requirements, study materials, and exam schedules.
2. **International Association for Six Sigma Certification (IASSC)**: IASSC is a professional association dedicated to growing and enhancing the standards within the Lean Six Sigma Community. IASSC offers the IASSC Certified Lean Six Sigma Green Belt exam. Information about the certification process can be found on their website at iassc.org.
3. **Council for Six Sigma Certification (CSSC)**: The CSSC offers Six Sigma Green Belt certification and is considered an industry standard. They provide a universal certification standard for Six Sigma practitioners. You can learn more about their certification process at sixsigmacouncil.org.
4. **Management and Strategy Institute (MSI)**: MSI provides online certification for Six Sigma Green Belt as well as other professional development certifications. Their website, msicertified.com, has details on the courses and certification process.
Before you decide which organization to go with, consider the following:
- **Accreditation**: Ensure that the organization is well-recognized and accredited in the industry.
- **Certification Requirements**: Different organizations have different requirements for certification, such as work experience, education, and passing an exam.
- **Cost**: Consider the cost of study materials, membership, and the exam fee.
- **Continuing Education**: Some certifications require you to earn continuing education units to maintain your certification status.
- **Reputation**: Look for reviews and testimonials from certified professionals to gauge the reputation of the certification body.
Once you have selected an organization, you can contact them directly through their website or customer service line to get more information on how to enroll in their certification program. They will provide you with all the necessary details on how to prepare for the certification exam and the steps you need to take to become certified.
What is meant by the term key process? Using a hotel as an example, describe two of their key processes.
(31) VerifiedKey processes are the business processes that have the greatest impact on customers' value perceptions about the product or service and the greatest impact on customer retention. Effective organizations concentrate system and process improvement efforts on those business processes will increase their competitiveness.
Check-in, Check-out, room service, bill preparation, cleaning of rooms
Why would your company find it valuable to train you in Six Sigma concepts?
(35) What is a company trying to accomplish when they decide to follow the Six Sigma methodology?
(35) How does the Six Sigma methodology compare with quality improvement programs?
(26) Discuss why a company would wish to implement the Six Sigma methodology.
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