Deck 1: Introduction to Training

Question 1

Training can be described as
A) knowing about a subject.

A) the process of developing understanding.
B) being able to prepare a lesson and teach a subject.
B) the process of developing skills in order to more effectively perform a specific job or task

Answer 1

D

Question 2

In which step of the Needs-Centered Training model do you develop a comprehensive written plan that describes how you will present your session?

A) deliver training
B) complete training plans
C) select training resources
D) organize training content

Answer 2

B

Question 3

Mary was promoted to senior executive at an accounting firm. Within the first several months of working she notices that the employees are engaged in small conflicts about day to day activities. She realizes that this is affecting the organizational environment which leads to inefficient working patterns. She decides to hire Ted, an independent conflict management consultant, to train the employees on appropriate ways to handle conflict. Which approach is Mary using:

A) process approach
B) purchase approach
C) doctor-patient approach
D) progress approach

Answer 3

B

Question 4

How does training compare to development?

A) Training is narrower in focus.
B) Development is narrower in focus.
C) Training is a broader more encompassing function.
D) All of the above.

Question 5

If a problem in the workplace involves people, the solution is often improved communication and leadership skills.

Question 6

Education can be described as the process of

A) developing skills in order to more effectively perform a specific job or task.
B) imparting knowledge or information.
C) developing a comprehensive list of the skills required to perform a specific behavior.

Question 7

The best explanation of the concept that communication is irreversible is:

A) We spend up to 90% of our time involved in purposeful communication activities.
B) Rules governing appropriate or acceptable communication are cast in stone.
C) Communication is a complicated process.
D) You can't take communication back, even if you tell someone to forget your message.

Question 8

The first step in the Needs-Centered Training Model is to

A) analyze the training task
B) analyze the organizational and trainee needs
C) organize the training content
D) select training resources

Question 9

According to your text, one of the most important skills in today's information driven marketplace is the ability to

A) interpret financial documents.
B) work with groups.
C) communicate skillfully and lead others.
D) hire effective people.

Question 10

Deciding how to present your information is the step described as

A) determining training methods.
B) organizing training content.
C) selecting training resources.
D) developing training objectives.

Question 11

All of the following statements are true about the differences between training and education except:

A) training develops skills for a specific job and education focuses on imparting knowledge.
B) training emphasized doing and education emphasized knowing.
C) training is a closed system perspective and education is an open system perspective.
D) training emphasizes knowing information not necessarily linked to a specific job and education emphasizes performance levels.

Question 12

A task analysis involves

A) developing objectives for your training course.
B) developing a detailed step-by-step description of what the trainee should be able to do and know in order to perform a desired skill.
C) determining how you will teach a skill.
D) a written description of how you will present your message.

Question 13

Training has been described as a closed system. This means that training is

A) based on certain right and wrong ways of performing a skill.
B) continuous.
C) based on finding the best answer.

Question 14

Communication is described as a transactive process in which

A) the sender of a message responds to messages.
B) the receiver of a message responds to messages.
C) both sender and receiver simultaneously respond to messages.
D) both sender and receiver simultaneously express and respond to messages.

Question 15

Jorge is watching a webinar, on his office computer, on how to create a podcast for new trainers. Unfortunately, the speed of the internet is too slow for the pictures and voice to comprehend. Which element of the communication model is interfering with his ability to comprehend the message?

A) channel
B) noise
C) feedback
D) context

Question 16

What are typical kinds of communication, management, and leadership skills that are taught in training seminars?

A) How to manage time and be more productive
B) How to become less assertive
C) How to deliver a sales presentation
D) How to lead others by being collaborative
E) How to manage conflict

Question 17

The organizational consulting approach in which the consultant is the most involved in diagnosing the problem is the

A) purchase approach.
B) doctor-patient approach.
C) process approach.
D) None of the above.

Question 18

In the transactive process model of communication:

A) both the sender and the receiver simultaneously express and respond to messages.
B) the source decodes the message.
C) the channel is the pathway through which messages are sent.
D) only a and c are correct.
E) all of the above are correct.

Question 19

Adriana is developing a training module to enhance listening skills. She is trying to decide whether she should start the presentation using a video, a discussion prompt, or a PowerPoint slide to illustrate the concept. This reflects which step in the Needs-Centered training process?

A) develop training objectives
B) complete training plans
C) select training resources
D) organize training content
E) analyze training task

Question 20

The idea that a trainer should be cautious in offering sweeping generalizations and step by step solutions to problems that have multiple variables is aware of the which communication characteristic?

A) communication is governed by rules
B) communication is irreversible
C) communication inescapable
D) communication is complicated.

Question 21

A skill is the understanding of a specific concept.

Question 22

Training emphasizes knowing and education emphasizes doing.

Question 23

List the characteristics of communication.

Question 24

At the heart of designing training, you should primarily analyze the needs of the specific trainees.

Question 25

Feedback is the verbal response to a message.

Question 26

Discuss the ways that motivational speakers and trainers differ in their use of motivation. What goals do they have in common?

Question 27

List and discuss the five ways that training differs from education.

Question 28

Discuss the three typical types of consulting approaches.

Question 29

The training process is essentially a communication process.

Question 30

In the communication model, the term sender must always refer to a person.

Question 31

All training involves education but not all education involves training.

Question 32

If you are going to teach someone a skill, you need to know the steps involved in the skill itself.

Question 33

Effective trainers evaluate how effectively their training was received.

Question 34

Describe the components of the needs centered training model.