Question 1

List the characteristics of communication.

Accepted Answer

1) It is inescapable.
2) It is irreversible.
3) It is complicated.
4) It emphasizes both content and relationships.
5) It is governed by rules

Question 2

Deciding how to present your information is the step described as

Accepted Answer

A)  determining training methods. 
B)  organizing training content. 
C)  selecting training resources. 
D)  developing training objectives. 
A)  determining training methods. 
B)  organizing training content. 
C)  selecting training resources. 
D)  developing training objectives. A

Question 3

A task analysis involves

Accepted Answer

A)  developing objectives for your training course. 
B)  developing a detailed step-by-step description of what the trainee should be able to do and know in order to perform a desired skill. 
C)  determining how you will teach a skill. 
D)  a written description of how you will present your message. 
A)  developing objectives for your training course. 
B)  developing a detailed step-by-step description of what the trainee should be able to do and know in order to perform a desired skill. 
C)  determining how you will teach a skill. 
D)  a written description of how you will present your message. B

Question 4

Discuss the three typical types of consulting approaches.

Accepted Answer

1) The Purchase approach is used when a

Question 5

The organizational consulting approach in which the consultant is the most involved in diagnosing the problem is the

Accepted Answer

A)  purchase approach. 
B)  doctor-patient approach. 
C)  process approach. 
D)  None of the above. 
A)  purchase approach. 
B)  doctor-patient approach. 
C)  process approach. 
D)  None of the above.

Question 6

How does training compare to development?

Accepted Answer

A)  Training is narrower in focus. 
B)  Development is narrower in focus. 
C)  Training is a broader more encompassing function. 
D)  All of the above. 
A)  Training is narrower in focus. 
B)  Development is narrower in focus. 
C)  Training is a broader more encompassing function. 
D)  All of the above.

Question 7

Describe the components of the needs centered training model.

Accepted Answer

1) Identify and understand the needs of

Question 8

At the heart of designing training, you should primarily analyze the needs of the specific trainees.

Accepted Answer

A) True 
 B)False

Question 9

Discuss the ways that motivational speakers and trainers differ in their use of motivation. What goals do they have in common?

Accepted Answer

Trainers seek individual and organizatio

Question 10

Mary was promoted to senior executive at an accounting firm. Within the first several months of working she notices that the employees are engaged in small conflicts about day to day activities. She realizes that this is affecting the organizational environment which leads to inefficient working patterns. She decides to hire Ted, an independent conflict management consultant, to train the employees on appropriate ways to handle conflict. Which approach is Mary using:

Accepted Answer

A)  process approach 
B)  purchase approach 
C)  doctor-patient approach 
D)  progress approach 
A)  process approach 
B)  purchase approach 
C)  doctor-patient approach 
D)  progress approach

Question 11

If you are going to teach someone a skill, you need to know the steps involved in the skill itself.

Accepted Answer

A) True 
 B)False

Question 12

List and discuss the five ways that training differs from education.

Accepted Answer

1) Training emphasizes doing, and educat

Question 13

If a problem in the workplace involves people, the solution is often improved communication and leadership skills.

Accepted Answer

A) True 
 B)False

Question 14

The training process is essentially a communication process.

Accepted Answer

A) True 
 B)False

Question 15

All training involves education but not all education involves training.

Accepted Answer

A) True 
 B)False

Question 16

Training has been described as a closed system. This means that training is

Accepted Answer

A)  based on certain right and wrong ways of performing a skill. 
B)  continuous. 
C)  based on finding the best answer. 
A)  based on certain right and wrong ways of performing a skill. 
B)  continuous. 
C)  based on finding the best answer.

Question 17

All of the following statements are true about the differences between training and education except:

Accepted Answer

A)  training develops skills for a specific job and education focuses on imparting knowledge. 
B)  training emphasized doing and education emphasized knowing. 
C)  training is a closed system perspective and education is an open system perspective. 
D)  training emphasizes knowing information not necessarily linked to a specific job and education emphasizes performance levels. 
A)  training develops skills for a specific job and education focuses on imparting knowledge. 
B)  training emphasized doing and education emphasized knowing. 
C)  training is a closed system perspective and education is an open system perspective. 
D)  training emphasizes knowing information not necessarily linked to a specific job and education emphasizes performance levels.

Question 18

Communication is described as a transactive process in which

Accepted Answer

A)  the sender of a message responds to messages. 
B)  the receiver of a message responds to messages. 
C)  both sender and receiver simultaneously respond to messages. 
D)  both sender and receiver simultaneously express and respond to messages. 
A)  the sender of a message responds to messages. 
B)  the receiver of a message responds to messages. 
C)  both sender and receiver simultaneously respond to messages. 
D)  both sender and receiver simultaneously express and respond to messages.

Question 19

Effective trainers evaluate how effectively their training was received.

Accepted Answer

A) True 
 B)False

Question 20

Adriana is developing a training module to enhance listening skills. She is trying to decide whether she should start the presentation using a video, a discussion prompt, or a PowerPoint slide to illustrate the concept. This reflects which step in the Needs-Centered training process?

Accepted Answer

A)  develop training objectives 
B)  complete training plans 
C)  select training resources 
D)  organize training content 
E)  analyze training task 
A)  develop training objectives 
B)  complete training plans 
C)  select training resources 
D)  organize training content 
E)  analyze training task

List the characteristics of communication.

Deciding how to present your information is the step described as

A task analysis involves

Discuss the three typical types of consulting approaches.

The organizational consulting approach in which the consultant is the most involved in diagnosing the problem is the

How does training compare to development?

Describe the components of the needs centered training model.

At the heart of designing training, you should primarily analyze the needs of the specific trainees.

Discuss the ways that motivational speakers and trainers differ in their use of motivation. What goals do they have in common?

If you are going to teach someone a skill, you need to know the steps involved in the skill itself.

List and discuss the five ways that training differs from education.

If a problem in the workplace involves people, the solution is often improved communication and leadership skills.

The training process is essentially a communication process.

All training involves education but not all education involves training.

Training has been described as a closed system. This means that training is

All of the following statements are true about the differences between training and education except:

Communication is described as a transactive process in which

Effective trainers evaluate how effectively their training was received.

Adriana is developing a training module to enhance listening skills. She is trying to decide whether she should start the presentation using a video, a discussion prompt, or a PowerPoint slide to illustrate the concept. This reflects which step in the Needs-Centered training process?

How Adults Learn

Conducing a Needs Assessment and Task Analysis

Developing Objectives and Designing Curriculum

Designing Training Content

Using Training Methods

Using Technology and Presentational Aids

Developing Training Plans

Delivering Training

Managing Conflict in the Training Classroom

Assessing Learning Objectives

Trends and Career Opportunities in Training and Development

Filters

Exam 1: Introduction to Training

List the characteristics of communication.

Deciding how to present your information is the step described as

A task analysis involves

Discuss the three typical types of consulting approaches.

The organizational consulting approach in which the consultant is the most involved in diagnosing the problem is the

How does training compare to development?

Describe the components of the needs centered training model.

At the heart of designing training, you should primarily analyze the needs of the specific trainees.

Discuss the ways that motivational speakers and trainers differ in their use of motivation. What goals do they have in common?

If you are going to teach someone a skill, you need to know the steps involved in the skill itself.

List and discuss the five ways that training differs from education.

If a problem in the workplace involves people, the solution is often improved communication and leadership skills.

The training process is essentially a communication process.

All training involves education but not all education involves training.

Training has been described as a closed system. This means that training is

All of the following statements are true about the differences between training and education except:

Communication is described as a transactive process in which

Effective trainers evaluate how effectively their training was received.

Adriana is developing a training module to enhance listening skills. She is trying to decide whether she should start the presentation using a video, a discussion prompt, or a PowerPoint slide to illustrate the concept. This reflects which step in the Needs-Centered training process?

How Adults Learn

Conducing a Needs Assessment and Task Analysis

Developing Objectives and Designing Curriculum

Designing Training Content

Using Training Methods

Using Technology and Presentational Aids

Developing Training Plans

Delivering Training

Managing Conflict in the Training Classroom

Assessing Learning Objectives

Trends and Career Opportunities in Training and Development

Filters