Deck 20: Group Communication, Teamwork, and Leadership

Question 1

A cost-benefit analysis helps the group members to see beyond the immediate cost of implementing a given solution.

Answer 1

True

Question 2

During the uncertainty stage of group development, group members themselves sort out their differences.

Answer 2

False

Question 3

In a group, a coordinator brings ideas, information, and suggestions together.

Answer 3

True

Question 4

Some groups may be assembled at work to solve problems, and once the challenge has been resolved, they dissolve into previous or yet to be determined groups.

Question 5

Secondary groups, by definition, meet your need for understanding and sharing on a personal level.

Question 6

"Sales are off, our numbers are down, and we need more customers." This is an example of a problem that has been precisely defined.

Question 7

The role of dominator can have a positive effect on the group.

Question 8

The last step in group problem solving is implementing the solution.

Question 9

A marginal member is an individual who is qualified to join a group but has not yet joined.

Question 10

Intrapersonal communication and interpersonal communication can exist within a group communication context.

Question 11

An ex-member is an individual who no longer belongs to a group.

Question 12

Our professional lives fulfill more than just our basic needs.

Question 13

A group may be defined as five or more individuals who affiliate, interact, or cooperate in a familial, social, or work context.

Question 14

Larger groups are generally more productive.

Question 15

The norming stage is marked by less division and more collaboration.

Question 16

The second step in group problem solving involves gathering information and learning more about the problem.

Question 17

Group norms are customs, standards, and behavioral expectations that emerge as a group forms.

Question 18

According to Tuckman's linear model of group development, during the norming stage members come together, learn about each other, and determine the purpose of the group.

Question 19

To facilitate performance, group members can skip the initiation of getting to know each other and the sorting out of roles and norms.

Question 20

Groups can reach the adjourning stage without having achieved success.

Question 21

Tables that are round reinforce a more hierarchical model of interaction.

Question 22

An appointed leader is designated by an authority to serve in that capacity, keeping in mind the thoughts and wishes of the group.

Question 23

_____ is the most basic form of relationship formation. It applies to childhood best friends, college roommates, romantic couples, business partners, and many other relationships.

A) Teaming
B) Pairing
C) Priming
D) Grouping
E) Agreement

Question 24

The dimensions of nonverbal communication are lost in a virtual meeting compared to an in-person meeting.

Question 25

Personalities and competition can play a role in a team's failure to produce.

Question 26

"Devil's advocate" thinking may hamper the production of the team.

Question 27

Pitch refers to the frequency, high or low, of your voice.

Question 28

A _____ is a small, independent group that has a link, affiliation, or association with a larger group.

A) microgroup
B) clique
C) secondary group
D) dyad
E) squad

Question 29

Which of the following statements is not true about groups?

A) Group members may be known by their symbols.
B) Groups may be known by their use of specialized language or jargon.
C) Humans naturally make groups a part of their context or environment.
D) Group members may be known by their proximity.
E) A group does not recognize itself as a group.

Question 30

_____ are formed through communication interaction across time, and often share a common history, values, and beliefs about the world around us.

A) Norms
B) Relationships
C) Roles
D) Functions
E) Processes

Question 31

A _____ refers to a two-person relationship.

A) duplex
B) monad
C) binary
D) squad
E) dyad

Question 32

A sales team may be classified as a:

A) reference group.
B) primary group.
C) secondary group.
D) dyad.
E) pairing.

Question 33

Primary groups:

A) by definition meet all of one's needs.
B) meet most, if not all, of one's needs.
C) meet some, but not all, needs.
D) often include work groups.
E) meet your intrapersonal needs.

Question 34

_____ may be defined as the exchange of information with those who are alike culturally, linguistically, and/or geographically.

A) Group communication
B) Intrapersonal communication
C) Interpersonal communication
D) Public communication
E) Mass communication

Question 35

_____ involve a common set of theories that explain the world around us, terms to explain those theories, and have grown to reflect the advance of human knowledge.

A) Analyses
B) Viewpoints
C) Research studies
D) Disciplines
E) Hypotheses

Question 36

A leader-as-technician role often occurs when we have skills that others do not.

Question 37

The larger the group grows:

A) the greater is the amount of feedback.
B) the lesser is the influence of the environment on the message.
C) the more likely it is to subdivide.
D) the greater is the contribution of each member to the work.
E) the more efficient it becomes.

Question 38

Appropriate dress, setting, and attitude are all required if you are going to interact via audio and visual signals.

Question 39

Professional networking sites are Web pages with periodic posts that may or may not feature feedback responses from readers.

Question 40

The democratic leader involves the group in the decision-making process.

Question 41

As a _____ member, your level of acceptance will increase as you begin learning the groups' rules, spoken and unspoken.

A) new group
B) divergent group
C) marginal group
D) full
E) potential

Question 42

After establishing the criteria for a solution, the next step is to:

A) decide on a solution.
B) consider possible solutions to the problem.
C) conduct a cost-benefit analysis.
D) gather information and learn more about the problem.
E) implement a solution.

Question 43

The third step in group problem solving is:

A) establishing criteria.
B) gathering information.
C) considering possible solutions.
D) deciding on a solution.
E) analyzing the problem.

Question 44

An) _____ obstructs the group's attempts at consensus consistently.

A) dominator
B) special-interest pleader
C) joker or clown
D) blocker
E) evaluator-critic

Question 45

During the norming stage of group development:

A) members generally express dissatisfaction due to unclear expectations.
B) group members are reluctant to participate in group work.
C) there is more division and less collaboration.
D) the work climate is not conducive to listening.
E) the level of anxiety associated with interaction is generally reduced.

Question 46

Which of the following statements is not true regarding full members of a group?

A) Full members can create new rules.
B) Full members are looked up to for guidance and leadership.
C) Full members have considerable influence on the agenda and activities of the group.
D) Full members do not enter into conflict with other group members.
E) Full members enjoy knowing the rules and the customs.

Question 47

According to Tuckman's linear model of group development, this stage is also called the orientation stage.

A) Forming
B) Storming
C) Norming
D) Performing
E) Adjourning

Question 48

Who speaks first? Who takes notes? Who is creative, who is visual, and who is detail-oriented? These aspects are identified during the _____ stage of group development.

A) forming
B) storming
C) performing
D) norming
E) adjourning

Question 49

The first step in group problem solving is:

A) gathering information.
B) considering possible solutions.
C) defining the problem.
D) analyzing the problem.
E) establishing criteria

Question 50

This step in group problem solving allows the group to formalize a description of the scope, size, or extent of the challenge the group will address.

A) Establishing criteria
B) Gathering information
C) Considering possible solutions
D) Defining the problem
E) Analyzing the problem

Question 51

The role of the _____ involves suggesting new ideas or new ways of looking at the problem.

A) recognition seeker
B) coordinator
C) initiator-coordinator
D) special-interest pleader
E) elaborator

Question 52

A special interest pleader:

A) relates discussions to a personal agenda.
B) suggests new ideas or new ways of looking at a problem.
C) brings ideas, information, and suggestions together.
D) evaluates ideas and provides constructive criticism.
E) blocks attempts at consensus consistently.

Question 53

Status, rank, and roles in the group are established during this stage.

A) Forming
B) Storming
C) Norming
D) Performing
E) Adjourning

Question 54

A cost-benefit analysis is conducted to help:

A) implement a solution.
B) establish criteria.
C) consider possible solutions to the problem.
D) decide on a solution.
E) follow up on a solution.

Question 55

_____ members pull back, contribute less, and start to see themselves as separate from the group.

A) New group
B) Divergent group
C) Marginal group
D) Full
E) Potential

Question 56

_____ states that we choose to know more about others with whom we have interactions in order to reduce or resolve the anxiety associated with the unknown.

A) Theory X and theory Y
B) Social penetration theory
C) Uncertainty theory
D) Maslow's hierarchy
E) Tuckman's linear model of group development

Question 57

_____ involves how the group members interact with one another and form relationships.

A) Grouping
B) Group socialization
C) Norming
D) Reciprocity
E) Mutuality

Question 58

Since the possibility of overlapping and competing viewpoints and perspectives exists, a group will experience an) _____ stage.

A) forming
B) storming
C) norming
D) performing
E) adjourning

Question 59

During the performing stage of group development, if you want a group to solve a problem or address a challenge as a group, you have to:

A) focus on individual contributions.
B) celebrate individual group members' successes.
C) set different performance benchmarks for group members.
D) support skill development.
E) promote group cohesion.

Question 60

During this stage of group development the group may cease to exist or it may be transformed with new members and a new set of goals.

A) Forming
B) Storming
C) Norming
D) Performing
E) Adjourning

Question 61

_____ is the last step in group problem solving.

A) Deciding on a solution
B) Implementing a solution
C) Following up on a solution
D) Establishing criteria
E) Conducting a cost-benefit analysis

Question 62

_____ refers to the way a word or phrase sounds when stated orally.

A) Lexis
B) Expression
C) Vocabulary
D) Elocution
E) Pronunciation

Question 63

Which of the following statements is not true regarding conducting business meetings?

A) Arrive on time and stay until the meeting adjourns
B) Leave the meeting only for established breaks or emergencies
C) Turn off cell phones and personal digital assistants
D) Follow the established protocol for turn taking
E) Place your notebook or papers all around you

Question 64

The study of the communication context, environment, and interaction within an organization refers to:

A) cross-functional communication.
B) horizontal communication.
C) interorganizational communication.
D) functional communication.
E) organizational communication.

Question 65

This space is often associated with power, status, and hierarchy and may play an important role in the flow of interactions across the meeting.

A) An aisle seat
B) The head of the table
C) Premium seating
D) Circular seating
E) The side of a rectangular table

Question 66

A speaker with a _____ is often interpreted as being bored and often bores his or her listeners.

A) loud voice
B) flat pitch
C) pleasant tone
D) varying pitching
E) natural voice

Question 67

_____ are often the est part of any meeting.

A) Audio-visual interactions
B) Setting meeting agendas
C) Question and answer sessions
D) Conclusions
E) Transitions

Question 68

Cloud computing:

A) refers to theme based Web sites.
B) refers to collaborations on Web content that are created and edited by users.
C) involves secure access of files from anywhere as information is stored remotely.
D) is a site where people gather virtually to interact.
E) allows people to link to, and interact with, others who work in their industry or related ones.

Question 69

This individual practices a "live and let live" style of leadership.

A) Appointed leader
B) Democratic leader
C) Laissez-faire leader
D) Emergent leader
E) Autocratic leader

Question 70

An) _____ serves as a teacher, motivator, and keeper of the goals of the group.

A) emergent leader
B) leader-as-technician
C) leader-as-conductor
D) leader-as-coach
E) democratic leader

Question 71

An) _____ leader is an individual who grows into the leadership role, often out of necessity.

A) appointed
B) autocratic
C) democratic
D) emergent
E) laissez-faire

Question 72

Which of the following statements is not true regarding minutes at a business meeting?

A) Minutes are a written document that serves to record interactions and can provide an opportunity for clarification.
B) Minutes often appear as the agenda with notes in relation to actions taken during the meeting.
C) Minutes also provide specific indications of who is responsible for what before the next meeting.
D) Once noted down, minutes of the meeting are permanent and cannot be altered.
E) Normally minutes are sent within a week of the meeting if it is a monthly event.

Question 73

_____ are Web pages with periodic posts that may or may not feature feedback responses from readers, whereas _____ are collaborations on Web content that are created and edited by users.

A) Blogs; wikis
B) Forums; blogs
C) Wikis; social networking sites
D) Forums; wikis
E) Professional networking sites; social networking sites

Question 74

In most business situations, it is appropriate to speak with some level of formality, yet avoid sounding stilted or arrogant. This relates to the _____ of one's voice.

A) quality
B) volume
C) pitch
D) tempo
E) loudness

Question 75

What type of a seating arrangement is suitable in case a meeting requires intense interaction?

A) A round table
B) A square table
C) A rectangular table
D) A U-shaped table
E) Parallel seating

Question 76

The autocratic leader:

A) is self-directed and often establishes norms and conduct for the group.
B) acknowledges diverse opinions in the team.
C) is designated by an authority to serve in that capacity.
D) is a "natural leader."
E) has skills that others do not.

Question 77

The simplest form of audio-only interaction is:

A) a public address system.
B) a radio interview.
C) a telephone call.
D) computer voice recognition technology.
E) a dictation recording system.

Question 78

Which of the following statements is not true regarding team work?

A) A team that exerts too much control over individual members can run the risk or reducing creativity and encouraging tunnel vision.
B) A team that exerts too little control, with attention to process and areas of specific responsibility, may not be productive.
C) Individuals that typically work alone or tend to be introverted may need additional encouragement to participate.
D) Extroverts may need to be encouraged to listen to others and not dominate the conversation.
E) Unconventional thinking may challenge the process of the team in a negative way.

Question 79

For relatively formal meetings in which information is being delivered to a large number of listeners and little interaction is desired, _____ is an efficient use of space.

A) a square table
B) a rectangular table
C) a circular seating pattern
D) seating in rows
E) U-shaped seating

Question 80

Which of the following statements is true regarding preparing for a business meeting?

A) It is important to schedule meetings for the sake of doing so in the case of a standing committee.
B) Distance is often an obstacle to participation in the case of business meetings.
C) A reminder e-mail on the day of the meeting, often early in the morning, can serve as a personal effort to highlight the activities of the day.
D) It is important to assemble as many additional participants as possible to improve the outcome of a meeting.
E) Reliance on a software program to initiate a meeting request and receive a response is sufficient to encourage and ensure participation.