Deck 2: Being Aware of How You Communicate at Work

Question 1

When Mickey joined as a manager of the research and development team at Bezos Technologies, he noticed the team members had become too comfortable at their jobs and didn't seem motivated. Mickey gradually developed a shared vision for the team and energized the organizational culture. He challenged the existing ways of thinking and inspired the group members to express themselves through their work. What type of leadership approach did Mickey employ, and how is this approach beneficial?

A)Transformational; he influences innovation and creativity among his employees.
B)Situational; his quick-thinking and decisive behavior orchestrates what needs to be done.
C)Functional; his behavior helps the team get the work done and he balances punishments and rewards to his employees.
D)Trait; his strong communication and administrative skills facilitated success of the organization.

Answer 1

A

Question 2

The ________ approach is taken by a leader to manage a group to complete a task and guide the team toward a common organizational goal.

A)functional
B)style
C)trait
D)situational

Answer 2

A

Question 3

Playfun, a toy manufacturing company, rewards those employees who assemble the maximum number of toys each month. The design and materials are provided, and employees have to put together the toys according to the required design. What kind of leadership approach should the company follow, and why?

A)Classical; to keep the assembly line organized and running round the clock.
B)Human relations; to direct people to do a job that influences the amount and quality of work that gets accomplished.
C)Human resources; to provide them with the necessary tools, support, and conditions to work.
D)Behavioral; to engage in spelling out the duties and responsibilities to an individual or group.

Answer 3

A

Question 4

Kahlil, a marketing CEO, usually arrives at the office before others, catches up on emails and other correspondence, and keeps his office neat and clean. Furthermore, Kahlil keeps his door open and encourages suggestions from his team. He leaves office at 5:00 p.m., does not bring work home, and makes sure he participates in all workplace activities. How do leaders such as Kahlil nonverbally communicate the organization's culture?

A)By acting as role models, coaches, and teachers
B)By using their criteria to reward others
C)By using their criteria to recruit and promote
D)By adequately reacting to major events and crises

Question 5

When the mayor decides to confront the city's rodent problem by outsourcing it to a firm from another region, she uses her power as an elected member. What type of power does the mayor occupy?

A)Legitimate
B)Referent
C)Reward
D)Expert

Question 6

Dahlia, the chief hospital administrator, checks on the night shift staff regularly. She is aware of their needs and requirements that motivate them to work enthusiastically. Which type of approach does Dahlia employ?

A)Human relations
B)Human resources
C)Classical
D)Situational

Question 7

During construction planning, a geologist is consulted regarding building a reservoir in a rocky dry region. In deciding whether the land can withstand a construction or not, what power source gives the geologist's decision more credibility?

A)Expert power
B)Referent power
C)Reward power
D)Legitimate power

Question 8

According to which approach to motivation does a leader assume workers are motivated to work hard when they are rewarded for good work and not rewarded for poor work?

A)Classical
B)Human relations
C)Human resources
D)Behavioral

Question 9

Janell, a copy editor in an advertising firm, likes her supervisor, Brita, because she gives Janell a lot of autonomy and allows her to set her own work schedule. Janell attributes her creative success to Brita. What type of leader is Brita?

A)Laissez-faire
B)Democratic
C)Authoritarian
D)Charismatic

Question 10

Emily was intimidated by the inappropriate advances of one of her male colleagues and had second thoughts about coming to work. What should a person like Emily, who is subjected to sexual harassment at the workplace, do?

A)Speak to the human resources manager or supervisor.
B)Quit the job or move to a different department.
C)Use passive-aggressive tactics against the offender.
D)Ignore it and hope for it to stop.

Question 11

Which type of organizational power arises from having the ability to bestow gifts, money, recognition, or other rewards valued by group members?

A)Reward
B)Coercive
C)Expert
D)Referent

Question 12

Bruna was named employee of the year for her contribution in planning and implementing a project that increased the company's net worth. What factor contributes to the culture of an organization is illustrated in this scenario?

A)Ceremonies
B)Metaphors
C)Stories
D)Art décorsIn this culture, employees are valued and rewarded for efficient and effective work.LO 2.3: Recognize the need to be aware of organizational culture for effective communicationLearning Objective LO 2.3: Recognize the need to be aware of organizational culture for effective communication
Topic/Concept
Be Aware of Organizational Culture
Difficulty Level
(mark X where applicable)
Easy
Moderate
DifficultSkill Level (mark X where applicable)Apply What You Know
Analyze It
Evaluate It
Question TitleM/C Question 15Assessment Type
Multiple-choice

Question 13

Which approach to motivation assumes that to motivate people is to give them the tools, support, and conditions they need to solve problems?

A)Human resources
B)Human relations
C)Classical
D)Behavioral

Question 14

Which factors reflect the organizational culture when cues are given through formal and informal communication channels?

A)Written rules and policies
B)Metaphors and policies
C)Stories and rules
D)Ceremonies and metaphors

Question 15

What is the style of leadership called in which power and authority is distributed to employees and managers to provide employee involvement in decision?

A)Democratic
B)Authoritarian
C)Laissez-faire
D)Transformational

Question 16

Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates?

A)Referent
B)Reward
C)Legitimate
D)Expert

Question 17

Ramon, an influential and popular union leader, voices his concern over families who are dependent on government grants. Since Ramon is well-liked by various trade unions, his campaign manages to instigate a countrywide protest, resulting in the government conceding. What type of power did Ramon use?

A)Referent
B)Reward
C)Legitimate
D)Expert

Question 18

The factors that reflect an organization's culture and include the way employees dress, the office equipment and furniture, and cleanliness of the facility are called ________ factors.

A)environment
B)communication
C)reward
D)referent

Question 19

When the civil engineer on a team estimates the quantity of steel and concrete required to build a suspension bridge, she uses ________ power.

A)expert
B)referent
C)coercive
D)reward

Question 20

Which factor reflects the organizational culture in which employees are recognized and rewarded for their achievements, and these elements are valued by the organization?

A)Ceremonies
B)Metaphors
C)Written rules
D)Art decors

Question 21

Car Makers, a global automobile company, is looking for an effective leader as its next CEO. What qualities of a leader will be accepted across various cultures?

A)Honesty, forward-looking, competent, and being inspirational
B)Psychological features, communication traits, and physical attributes
C)Intelligence, confidence, social skills, administrative skills, and apathy
D)Functional task-related traits such as achievement drive, initiative, and persistence

Question 22

Brent and his employees are a highly motivated team who accomplish most goals given to them by management. Brent praises everything his team does to upper management and avoids negative comments no matter how major or trivial. The employees appreciate the concern he shows. What motivates Brent and his team?

A)Their own desire for recognition and their need to feel positive about what they are doing
B)Possessing decision-making and problem-solving responsibilities and being partners at work
C)Brent's influence to help them produce goods or services in the most efficient and effective way possible
D)Assigning achievable goals and being challenged

Question 23

When a train derailed, causing damaged to the goods and injured a couple of passengers, Tamala, the vice president of operations of the railway department, immediately reached the site and personally oversaw the cleanup and rescue process. She answered all calls, spoke with the press, and rested only when things settled down, and the train began running on its normal schedule again. To communicate organizational culture, Tamala showed

A)how she reacts to major events and crises.
B)her actions as a role model, coach, and teacher.
C)what she focuses on and pays attention to.
D)the criteria she uses to reward others.

Question 24

Judy, a new employee at a manufacturing company, noticed all of her colleagues worked in see-through, glass cubicles. Which feature that reflects the values of organizational culture is illustrated in this scenario?

A)Artifacts and décor
B)Metaphors and ceremonies
C)Décor and policies
D)Ceremonies and metaphors

Question 25

A law enforcement officer and the security guard of a supermarket confronted a group of ruffians who were threatening shoppers. Why is it an advantage to use coercive power by the law enforcement officers in this scenario?

A)The officers have to make a decision without negotiating and enforce it as it threatens the public.
B)The officers inspire others through application of pressure.
C)The officers feel the dispute involves something of great value.
D)The officers have to assure internal cohesion.