Deck 5: Developing Working Relationships

Question 1

When working with groups of people, practitioners must watch everyone's body language or nonverbal communication.

Answer 1

True

Question 2

Repeated practice of the practitioner skills will

A) Eventually bore you.
B) Develop your confidence and sense of competence.
C) Have a negative effect on your efficacy as a practitioner.
D) Let clients know that you are a beginning practitioner.

Answer 2

B

Question 3

All cultures communicate involvement or attending in the same way.

Answer 3

False

Question 4

Being a good observer helps practitioners better understand what clients are communicating.

Question 5

All of the following are ways to attend EXCEPT

A) Maintaining a rapid pace in speech to ensure that there are no awkward silences.
B) Having an open and accessible body posture.
C) Using minimal encouragement.
D) Maintaining regular eye contact unless inappropriate.

Question 6

In groups, the practitioner should

A) Not only look at the person speaking but also scan the other group members.
B) Only look at the person who is speaking and give him or her undivided attention.
C) Direct all questions to the person who is talking
D) Encourage members to refrain from speaking to other members of the group.

Question 7

Good peer supervisor do which of the following

A) Criticizing the practitioner's behavior and letting them know what you would have done in their situation.
B) Observing closely and providing constructive criticism.
C) Just praising the practitioner for a job well done.
D) Making your own comments and observations to the client during the session.

Question 8

Generally, what is communicated verbally is closer to the truth than what is communicated non-verbally.

Question 9

Why are careful observations important?

A) They allow you not to listen to what the client says.
B) They supplement what the client tells you verbally.
C) They may provide interesting information about the client but do not provide any critical information.
D) They always contradict the client's verbal information.

Question 10

Readiness to be involved and to be fully present can be communicated in several ways including all of the following EXCEPT

A) Leaning slightly forward with a relaxed body posture.
B) Sit in an open and accepting way with arms unfolded.
C) Maintain facial expressions that are congruent with whatever is being discussed.
D) Speaking more than the client and leading the entire session.

Question 11

Feeling truly listened to helps the client develop a sense of trust, be more inclined toward self-reflection, and experience respect and caring from the practitioner.

Question 12

The advantage to having two leaders in a group session is that

A) One leader can scan the group while the other one is leading.
B) Each leader does not have to care about the clients as much.
C) Leaders do not have to make any observations during the session since they can depend on the other leader to do so.
D) Dual relationships are allowed in this case since both leaders have relationships with the members of the group.

Question 13

Listening involves all of the following EXCEPT

A) Developing your own thoughts and conceptualizations of the client while the client is speaking.
B) Noticing the client's communication style.
C) Noticing pauses, silence and changes in usual patterns of speech.
D) Resisting the temptation to talk to fill the silences.

Question 14

Nervous and distracting behaviors are appropriate during the session since they signal to the client the genuine emotions of the practitioner.

Question 15

Which of the following is NOT an appropriate way for the peer supervisor to give feedback?

A) Give specific feedback.
B) Give clear and direct feedback.
C) Give feedback that is focused on the person and not the behavior.
D) Give accurate feedback.

Question 16

Self-assessment and self-evaluation involve

A) Defining goals related to professional development and identifying both strengths and areas for growth.
B) Identifying weaknesses and blaming yourself for ineffective use of skills.
C) Only assessing your strengths.
D) Attending your own counseling and identifying whether you've reached your personal goals.

Question 17

Attending involves

A) Going to class.
B) Focusing only on the words of the client.
C) Being completely focused on the client.
D) Dividing your time between listening to your client and focusing on your own thoughts.

Question 18

When a practitioner identifies perceived strengths and weaknesses after a practice exercise, s/he is

A) Engaging in self-criticism.
B) Defending himself or herself to the peer supervisor.
C) Engaging in self-assessment and self-evaluation.
D) Being inappropriate since the focus should be on the client and not the practitioner.

Question 19

Which one of the following is NOT considered minimal encouragement?

A) Saying "uh-huh"
B) Tapping your foot
C) Repeating the last word in your client's sentence
D) Nodding

Question 20

Which of the following is one of the things that might aid you in truly listening and understanding?

A) Always interpreting the client's words.
B) Lacking knowledge about the client's culture.
C) Being influenced by personal biases and prejudices.
D) Being aware of the client's nonverbal as well as verbal communication.

Question 21

Peer supervisors should focus on the person, not on the behavior.

Question 22

Discuss 4 reasons for participating in practice exercises?

Question 23

How do listening and attending differ? Give examples.

Question 24

What are some of the reasons that might lead to a practitioner not listening to a client?

Question 25

Role-playing a client helps you to understand the vulnerability that a client may experience.

Question 26

All skills are equally easy to master.

Question 27

What is the difference between hearing and listening? What might practitioners do to become better listeners?

Question 28

It is important to become comfortable with one group of skills before moving on to the next practice exercise.

Question 29

In listening, the practitioner is required to pay complete attention to what the client is saying and doing, rather than to what the practitioner is thinking.

Question 30

Initial feelings of awkwardness, discomfort, or tension as you use new skills are uncommon and indicate that the field may not be the best fit for you.

Question 31

Describe two ways that you might benefit from being a peer supervisor.

Question 32

Experienced and competent practitioners engage in a process of constant self-assessment and self-evaluation.

Question 33

Vocal tone, volume, and speed of speech are important aspects to note while a client is speaking.

Question 34

What are some of the nonverbal actions that you need to observe when you are in the room with the client? What might these things tell you about the client?