Deck 11: Project Quality Planning and Project Kick: off

Question 1

The quality management plan describes how the project management team will implement the performing organization's quality policy.

Answer 1

True

Question 2

On many small,simple projects the quality planning is performed concurrently with other planning and the quality plan is seamlessly incorporated into the project plan.

Answer 2

True

Question 3

Project stakeholders will judge the quality of project work processes as well as project deliverables.

Answer 3

True

Question 4

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.

Question 5

Joseph Juran is credited for developing the Quality Trilogy that includes quality monitoring,quality assurance and quality control.

Question 6

The purpose of process control is to be able to have confidence that outputs are predictable.

Question 7

The outputs of Perform Quality Control may include recommended preventive actions designed to reduce the probability of negative consequences associated with project risks.

Question 8

Sanity tests are primarily used in project management as part of the team selection process.

Question 9

Perform Quality Assurance is monitoring specific results to determine whether they comply with relevant quality standards.

Question 10

The quality policy on a specific project should defer the quality policies of the parent organization when major customer needs and policies create a conflict.

Question 11

Stakeholder satisfaction requires an understanding of the ultimate quality goals with respect to stakeholders.

Question 12

Fact-based management requires an understanding that variation can be either common or special cause,a determination to discover which type,and the resolve to act appropriately upon that discovery.

Question 13

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

Question 14

The goal of empowered performance is to improve performance results each and every period.

Question 15

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly within a single process to further improve process performance.

Question 16

The International Organization for Standardization developed a quality management standard that relies upon several quality management areas including management,resources and realization.

Question 17

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Question 18

Crosby,a well known quality management thought leader,asserts that quality is meeting requirements,not exceeding them.

Question 19

Perform Quality Assurance is the process of auditing the quality requirements,and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.

Question 20

A quality improvement project is defined as a set of interrelated actions and activities performed to achieve a specified set of products,results or services.

Question 21

All of the following items contribute to developing empowered performance in an organization EXCEPT:

A) setting an expectation for managers to encourage associates to treat risk events as learning opportunities
B) accepting the fact that the project manager has total decision making authority
C) cultivating appropriate collaboration between members of teams
D) capitalizing on the unique strengths of each person in the organization

Question 22

Joseph Juran provided guidance regarding how to control quality. Which of the following items is consistent with his quality control guidance?

A) identify all team members and their needs
B) establish measurement systems
C) prove effects
D) expend necessary efforts to exceed requirements

Question 23

The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT:

A) identify all stakeholders
B) understand the prioritized stakeholders' requirements
C) design work systems
D) make tradeoff decisions

Question 24

All of the following statements accurately describe special cause variation EXCEPT:

A) It is not inherent in the system, nor is it predictable.
B) It can be assigned to a defect.
C) It is inherent in the system and is predictable
D) It is indicated by points outside the control limits on a control chart.

Question 25

After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan. Which of the following accurately describes the application of a sanity test?

A) It is based largely on the expectations of supervisors and sponsors.
B) It is primarily focused on the team members.
C) It should include questions to ensure budgets, schedules and resource plans are reasonable and achievable.
D) It focuses on whether the project charter should be changed

Question 26

The project manager is responsible for selecting appropriate quality standards for the project. Typically,these standards apply to all of the following EXCEPT:

A) team selection criteria
B) documentation created during the project
C) deliverables created by the project
D) materials and related inputs used by the project

Question 27

The formality of a kick-off meeting can vary considerably depending on the size and type of project.

Question 28

Project quality tools such as a histogram,Pareto chart,and Failure Mode and Effect Analysis (FMEA)are generally used in support of which of the following DMAIC phases?

A) Define
B) Measure
C) Analyze
D) Improve

Question 29

Fact-based management includes four key ideas. Which of the following is among the key ideas associated with fact-based management?

A) the need to understand variation
B) reliance on historical research
C) routine use of interrogations
D) use of analogous estimating

Question 30

Which of the following statements is consistent with the ideas that W.Edwards Deming promoted regarding quality management?

A) Understanding variation is essential to improving quality.
B) Statistical concepts rather than behavioral considerations should govern quality improvement efforts.
C) A key to quality improvement is to ensure that each part of the system functions effectively, independent from the others.
D) The burden of quality falls on those that do the work

Question 31

A source of variation that is inherent in a system and predictable is typically known as:

A) special cause variation.
B) common cause variation.
C) systemic variation.
D) life cycle variation

Question 32

Joseph Juran provided guidance regarding how to conduct quality planning. All of the following items are consistent with his quality planning guidance EXCEPT:

A) identify all customers and their needs
B) quality must be inspected into the process
C) develop methods to satisfy customer requirements
D) develop requirements based on customer needs

Question 33

The four core project quality concepts include which of the following?

A) assumption-based management
B) stakeholder satisfaction
C) benchmarking
D) Earned Value management

Question 34

All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT:

A) Leadership
B) Strategic planning
C) Customer focus
D) All of these

Question 35

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control. DMAIC is most typically associated with which of the following quality improvement approaches?

A) Quality circles
B) Total Quality Management (TQM)
C) Six Sigma
D) ISO 9001:2008

Question 36

All of the following reasons explain why it is better to design quality into processes than to find problems through inspections EXCEPT:

A) The cost of rework can be expensive.
B) The time associated with rework aggravates time pressures.
C) Some mistakes are likely to reach the customer.
D) The best inspectors should find every variation and defect

Question 37

Which of the following documents describes how the project management team will implement the performing organization's quality policy?

A) the quality benchmarking plan
B) the quality control plan
C) the quality management plan
D) the quality audit plan

Question 38

Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful?

A) An atmosphere of trust and relationship building should be set by all.
B) Project performance results should be calculated and made available to team members.
C) Compensation packages and benefits plans should be shared with all team members.
D) The meeting location should always be off-site

Question 39

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

A) Ishikawa
B) Senge
C) Taguchi
D) Harrington

Question 40

All of the following actions play constructive roles in an organization when project managers are considering process improvements EXCEPT:

A) Organizations focus exclusively on short term results
B) Project managers forecast changes in their work environment, technology or customer desires.
C) Organizations take a balanced view of long term improvement and short term results.
D) Project managers involve suppliers and customers in partnering arrangements.

Question 41

The quality revolution introduced many tools that can be used to improve the quality of project related processes and outcomes. Identify three quality tools and briefly describe how you would use them to improve project related processes and outcomes.

Question 42

Which of the following activities are typically included in a project kick-off meeting?

A) The project manager evaluates team member performance.
B) The project team collects lessons learned for use on future projects.
C) The project manager outlines the project goals.
D) The project sponsor brings in a facilitator to conduct a brainstorming exercise

Question 43

Assume you have been selected to lead your team in the development of a quality management plan. Identify and describe three benefits to be gained through quality management that you could use to motivate your team members to participate with enthusiasm.

Question 44

All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT:

A) to give team members a chance to see how all the parts fit together
B) to convince stakeholders that the project leaders will be good stewards of the organization's assets
C) to help involved workers to understand the touch points where work exchanges hands
D) to emphasize that all decisions will be made exclusively by the project manager

Question 45

There are so many important outcomes to achieve in a project kick-off meeting. Prepare a brief agenda for your project kick-off that identifies the key activities you would include in a kick-off meeting and the desired outcomes associated with each activity.

Question 46

Deming,Juran,Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution. Briefly identify and describe important ideas and concepts that each of these thought leaders contributed.