Deck 13: Six Sigma Quality Management

Question 1

Lean systems eliminate waste but can result in all of the following except?

A) Bottlenecked processes
B) Increased inventory levels
C) Poor quality
D) Delivery timing issues

Answer 1

B

Question 2

In Six Sigma, the goal of quality perfection is represented by having a process sample average that falls below a control limit that is placed how far above the true process mean?

A) Three standard deviations
B) One standard deviation
C) Six standard deviations
D) Four standard deviations

Answer 2

C

Question 3

For lean practices to be successful, all of the following must meet or exceed quality requirements except?

A) Parts/assemblies
B) MRO inventory
C) Work-in-process
D) Finished goods

Answer 3

B

Question 4

Approximately what percentage of Fortune 500 firms currently use Six Sigma?

A) 10
B) 20
C) 25
D) 50

Question 5

A typical automobile may have approximately how many OFD?

A) 1,000
B) 2,000
C) 10,000
D) 20,000

Question 6

Which U.S. automaker was the first to adopt Six Sigma?

A) GM
B) Ford
C) Chevrolet
D) Tesla

Question 7

In Six Sigma, OFD refers to?

A) Opportunities for a dissatisfied customer to occur
B) Opportunities for a dismissal to occur
C) Opportunities for a defect to occur
D) Opportunities for a divergence to occur

Question 8

Which of the following is an example of a lean production initiative?

A) Rearranging factory floor layouts
B) Using statistical quality control charts
C) Developing long-term relationships with excellent suppliers
D) Reducing delivery problems

Question 9

In Six Sigma, DPMO refers to?

A) Detections per millions opportunities
B) Detections per manufacturing output
C) Defects per million opportunities
D) Defects per manufacturing output

Question 10

The target maximum defect rate of a Six Sigma process is how many parts per million?

A) 1.0
B) 2.5
C) 3.4
D) 4.4

Question 11

A kayak manufacturer produces a product for which there are 35 possible defect opportunities. If in the course of a week the company makes 243 units and discovers 72 total defects, which value below most closely corresponds to the manufacturer's sigma level?

A) 2
B) 3
C) 4
D) 5

Question 12

A toy manufacturer produces a product for which there are 10 possible defect opportunities. If in the course of a week the company makes 1,000 units and discovers 17 total defects, what is the manufacturer's DPMO?

A) 17
B) 1000
C) 1700
D) 17000

Question 13

Successful Six Sigma projects are likely to accomplish all of the following except?

A) Meet strategic business objectives
B) Reduce product/service variation
C) Increase inventory levels
D) Produce a product/service that satisfies the customer

Question 14

A toy manufacturer produces a product for which there are 10 possible defect opportunities. If in the course of a week the company makes 1,000 units and discovers 17 total defects, which value below most closely corresponds to the manufacturer's sigma level?

A) 3.0
B) 4.0
C) 4.5
D) 6.0

Question 15

Which company was the first large-scale adopter of Six Sigma?

A) GE
B) Motorola
C) IBM
D) GM

Question 16

A five sigma level would have an expected DPMO of?

A) 3.4
B) 233
C) 2330
D) 3440

Question 17

DPMO is calculated as?

A) DPMO = OFD per unit / (number of defects)(number of units)
B) DPMO = number of units / (OFD per unit)(number of defects)
C) DPMO = number of defects / (OFD per unit)(number of units)
D) DPMO = number of units)(OFD per unit)(number of defects

Question 18

A quality philosophy that drives a firm to lower prices, higher quality, and fast response is referred to as?

A) Lean manufacturing
B) Critical path method
C) Process capability
D) Six Sigma

Question 19

Which company pioneered Six Sigma?

A) GE
B) Motorola
C) IBM
D) GM

Question 20

A kayak manufacturer produces a product for which there are 35 possible defect opportunities. If in the course of a week the company makes 243 units and discovers 72 total defects, what is the manufacturer's DPMO?

A) 243
B) 8466
C) 21323
D) 24658

Question 21

Ending a reliance on numerical goals would be associated with which of Deming's 14 Points for Management?

A) Drive out fear
B) Eliminate quotas for workers and managers
C) Break down barriers between departments
D) Take action to accomplish the transformation

Question 22

The use of cross-functional teams would be associated with which of Deming's 14 Points for Management?

A) Drive out fear
B) Eliminate numerical quotas for workers and managers
C) Break down barriers between departments
D) Take action to accomplish the transformation

Question 23

Deming described his Theory of Management in which book?

A) Out of Denial
B) Out of Crisis
C) Out of Complications
D) Out of Africa

Question 24

The combination of lean and Six Sigma is referred to as?

A) Sigma Six Lean
B) Lean Sigma Six
C) Lean Six Sigma
D) Six Sigma Lean

Question 25

All of the following individuals are commonly associated with Six Sigma philosophy and tools except?

A) Deming
B) Crosby
C) Juran
D) Hill

Question 26

Deming developed how many Points for Management?

A) 6
B) 10
C) 12
D) 14

Question 27

The ISO standard associated with quality management is?

A) ISO 9000
B) ISO 10000
C) ISO 12000
D) ISO 14000

Question 28

The original developer of statistical process control chart techniques was?

A) Lee
B) Deming
C) Shewhart
D) Packard

Question 29

All of the following are among Deming's 14 Points for Management except?

A) Increase dependence on mass inspection
B) Adopt and institute leadership
C) Eliminate numerical quotas for workers and managers
D) End the practice of awarding business on the basis of price tag alone

Question 30

All of the following are among Deming's 14 Points for Management except?

A) Adopt the new philosophy
B) Institute training
C) Use fear when appropriate
D) Take action to accomplish the transformation

Question 31

Management having the courage to break with tradition is associated with which of Deming's 14 Points for Management?

A) Drive out fear
B) Eliminate quotas for workers and managers
C) Break down barriers between departments
D) Take action to accomplish the transformation

Question 32

Approximately what percentage of U.S. hospitals use Lean Six Sigma approaches?

A) 5
B) 10
C) 15
D) 20

Question 33

Which of Crosby's Absolutes of Quality refers to the idea of adopting a do-it-right attitude the first time?

A) The definition of quality is conformance to requirements
B) The performance standard is zero defects
C) The system of quality is prevention
D) The measure of quality is the price of nonconformance

Question 34

The book Quality Is Free was authored by which quality expert?

A) Deming
B) Crosby
C) Juran
D) Ishikawa

Question 35

Crosby's Absolutes of Quality include all of the following except?

A) The definition of quality is conformance to requirements
B) The idea of quality is waste reduction
C) The system of quality is prevention
D) The measure of quality is the price of nonconformance

Question 36

Which of Crosby's Absolutes of Quality refers to the idea of using SPC techniques to prevent quality problems?

A) The definition of quality is conformance to requirements
B) The performance standard is zero defects
C) The system of quality is prevention
D) The measure of quality is the price of nonconformance

Question 37

Deming developed which of the following?

A) Theory of Management
B) Theory of Production
C) Theory of Constraints
D) Theory of Manufacturing

Question 38

Which of Crosby's Absolutes of Quality refers to the idea of defect elimination?

A) The definition of quality is conformance to requirements
B) The performance standard is zero defects
C) The system of quality is prevention
D) The measure of quality is the price of nonconformance

Question 39

Crosby developed how many Absolutes of Quality?

A) 1
B) 2
C) 3
D) 4

Question 40

Six Sigma is focused on?

A) Increasing waste
B) Reducing quality
C) Improving quality
D) Reducing waste

Question 41

The process of meeting quality goals during operations refers to which of Juran's Quality Trilogy?

A) Quality planning
B) Quality control
C) Quality improvement
D) This does not relate to any of Juran's Quality Trilogy

Question 42

Which ISO standard applies to environmental management?

A) 8000
B) 9000
C) 14000
D) 16000

Question 43

A prestigious award for quality management in the United States is the?

A) Baldrige Quality Award
B) Lam Quality Award
C) Palmer Quality Award
D) Deming Quality Award

Question 44

Juran focused on which element of poor quality with workers?

A) Statistical quality control
B) Cost
C) Training
D) Inspection

Question 45

Which ISO standard applies to quality management?

A) 8000
B) 9000
C) 14000
D) 16000

Question 46

Which of the following is not an area in which applicants for the Baldrige Award are predominantly evaluated?

A) Leadership
B) Customer focus
C) Innovation
D) Analysis

Question 47

Juran summarized his quality recommendations in how many main points?

A) 1
B) 2
C) 3
D) 4

Question 48

Juran focused on which element of poor quality with managers?

A) Statistical quality control
B) Cost
C) Training
D) Inspection

Question 49

How many Baldrige Award categories are there?

A) 1
B) 2
C) 3
D) 6

Question 50

Which of the following organizations has won the Baldrige Award twice?

A) IBM
B) Motorola
C) Dell
D) Ritz-Carlton

Question 51

Juran was notable (in comparison to Crosby and Deming) for which of the following?

A) Considering the human element
B) Considering the cost of quality
C) Considering the importance of inspection
D) Considering the need to reduce inventory levels

Question 52

The Baldrige Award is managed by which organization?

A) ISO
B) ASQ
C) NIST
D) AACSB

Question 53

Joseph Juran authored which of the following books?

A) Quality Control Handbook
B) Quality Is Free
C) The Goal
D) Crush

Question 54

The process of achieving greater levels of quality performance refers to which of Juran's Quality Trilogy?

A) Quality planning
B) Quality control
C) Quality improvement
D) This does not relate to any of Juran's Quality Trilogy

Question 55

How many Baldrige Awards can be given annually in each of the award categories?

A) 1
B) 2
C) 3
D) 6

Question 56

Which quality management expert was responsible for authoring the Quality Control Handbook?

A) Shewhart
B) Crosby
C) Deming
D) Juran

Question 57

Which of the following is not one of Juran's Quality Trilogy?

A) Quality planning
B) Quality control
C) Quality improvement
D) Quality monitoring

Question 58

The organization that was created to facilitate the international coordination and unification of industrial standards is?

A) NIST
B) ISO
C) ISM
D) MSF

Question 59

The process of preparing to meet quality goals refers to which of Juran's Quality Trilogy?

A) Quality planning
B) Quality control
C) Quality improvement
D) This does not relate to any of Juran's Quality Trilogy

Question 60

Which of Crosby's Absolutes of Quality refers to the cost of poor quality?

A) The definition of quality is conformance to requirements
B) The performance standard is zero defects
C) The system of quality is prevention
D) The measure of quality is the price of nonconformance

Question 61

Designing and implementing a plan to remove the causes of poor performance is most closely associated with which element of the DMAIC improvement cycle?

A) Define
B) Control
C) Analyze
D) Improve

Question 62

A tool used to determine the frequencies of specific problems is referred to as a?

A) Flow chart
B) Histogram
C) Check sheet
D) Gantt chart

Question 63

Cause-and-effect diagrams are alternatively referred to as?

A) Crosby diagrams
B) Deming diagrams
C) Ishikawa diagrams
D) Juran diagrams

Question 64

A fishbone diagram is another name for a?

A) Cause-and-effect diagram
B) Boxplot diagram
C) Check sheet diagram
D) Roundtable diagram

Question 65

Which tool is used to show the magnitude of problems?

A) Flow chart
B) Pareto chart
C) Gantt chart
D) Check sheet

Question 66

Using tools such as Pareto charts and fishbone diagrams is most closely associated with which element of the DMAIC improvement cycle?

A) Define
B) Measure
C) Analyze
D) Improve

Question 67

In a process map, which of the following is true?

A) Rectangles represent process actions
B) Ovals represent wait periods
C) Rectangles represent process actions and ovals represent wait periods
D) Neither rectangles represent process actions nor ovals represent wait periods

Question 68

Which of the following is not a typical Six Sigma training level?

A) Master Black Belt
B) Yellow Belt
C) Black Belt
D) Orange Belt

Question 69

The Six Sigma training level in which a practitioner has a thorough knowledge of Six Sigma philosophies and principles is?

A) Master Black Belt
B) Yellow Belt
C) Black Belt
D) Green Belt

Question 70

Identifying customers and their requirements is most closely associated with which element of the DMAIC improvement cycle?

A) Define
B) Measure
C) Analyze
D) Improve

Question 71

The textbook refers to how many Six Sigma training levels?

A) 1
B) 2
C) 4
D) 6

Question 72

The key improvement cycle associated with Six Sigma is?

A) DMAIC
B) ANSI
C) PDAC
D) SLL

Question 73

The Six Sigma training level associated with a basic understanding of Six Sigma methodology is?

A) Master Black Belt
B) Yellow Belt
C) Black Belt
D) Green Belt

Question 74

Determining how performance will be gauged for a process is most closely associated with which element of the DMAIC improvement cycle?

A) Define
B) Measure
C) Analyze
D) Improve

Question 75

Process maps are sometimes alternatively referred to as?

A) Link charts
B) Process diagrams
C) Pareto charts
D) Histograms

Question 76

The Six Sigma training level in which a practitioner has proven mastery is?

A) Master Black Belt
B) Yellow Belt
C) Black Belt
D) Green Belt

Question 77

Continuing to monitor a process to ensure that performance levels are maintained is most closely associated with which element of the DMAIC improvement cycle?

A) Define
B) Control
C) Analyze
D) Improve

Question 78

The Six Sigma training level via which a trained team member can work on small, carefully defined projects is?

A) Master Black Belt
B) Yellow Belt
C) Black Belt
D) Green Belt

Question 79

The Pareto Principle is often alternatively referred to as the?

A) 50/50 Rule
B) 60/40 Rule
C) 70/30 Rule
D) 80/20 Rule

Question 80

Which of the following is not an element of DMAIC?

A) Define
B) Measure
C) Invest
D) Analyze