Deck 10: Creating an Ethical, Inclusive Organizational Climate

Question 1

Which of the following is not a form of justice in the workplace?

A) procedural
B) organizational
C) distributive
D) interactional

Answer 1

B

Question 2

______ is putting members of selected groups, such as women, minorities, disabled employees, older workers, and homeless people, at a disadvantage.

A) Discrimination
B) Stereotyping
C) Prejudice
D) Aggression

Answer 2

A

Question 3

______ climates follow the principle of ethical egotism.

A) Law and order
B) Independence
C) Caring
D) Instrumental

Answer 3

D

Question 4

______ discovers core values by identifying and building on organizational strengths.

A) Reliability
B) Civility
C) Integrity
D) Appreciative inquiry

Question 5

Core ______ is the group's reason for being that reflects the ideals of its members.

A) integrity
B) trust
C) purpose
D) rules

Question 6

______ refers to consciously trying to hurt others or the organization itself.

A) Aggression
B) Incivility
C) Evil
D) Deviance

Question 7

Rates of immoral behavior are highest in ______ ethical climate.

A) independence
B) caring
C) instrumental
D) law and order

Question 8

______ socialization begins before an individual joins a new organization or organizational unit and is shaped by past work experiences, friends, families, and other factors.

A) Encounter
B) Anticipatory
C) Appreciative
D) Inquiry

Question 9

______ is a form of aggression directed largely at women and targets are coerced into providing sexual favors in return for keeping their jobs or getting promoted.

A) Sexual harassment
B) Incivility
C) Evil
D) Deviance

Question 10

______ trust describes the collective set of positive expectations members hold about the intentions and behaviors of other stakeholders.

A) Blind
B) Organizational
C) Systems
D) Intuitive

Question 11

In ______, two or more individuals cooperate in unethical behavior.

A) corrupt ideology
B) collective corruption
C) collective think
D) collective aggression

Question 12

The tools that leaders rely on to build or create ethical organizational climates include all of the following EXCEPT ______.

A) core ideology
B) socialization
C) ethics training
D) emotional intelligence

Question 13

______ consists of rude or discourteous actions that disregard others.

A) Aggression
B) Incivility
C) Evil
D) Deviance

Question 14

An effective code of ethics must ______.

A) protect the larger community
B) be written for ordinary circumstances
C) prioritize obligations
D) all of these

Question 15

______ describes ethical soundness, wholeness, and consistency.

A) Anomie
B) Integrity
C) Stasis
D) Intuition

Question 16

Which of the following is not a component of organizational citizenship?

A) corporate (CEO) activism
B) corporate social responsibility
C) reliability
D) sustainability

Question 17

The ______ leader talks a lot about ethical values but doesn't live up to the rhetoric.

A) unethical
B) hypocritical
C) ethically neutral
D) destructive

Question 18

______ climates are governed by the policies, rules, and procedures developed in the organization.

A) Roles
B) Rules
C) Purpose
D) Organization

Question 19

Organizational members experience ______ when rules lose their force.

A) reinforcement
B) anomie
C) integrity
D) compliance

Question 20

______ ethical climates are driven by external criteria like professional codes of conduct.

A) Instrumental
B) Caring
C) Law and order
D) Rules

Question 21

______ climates emphasize concern or care for others.

A) Caring
B) Law and order
C) Rules
D) Independence

Question 22

______ refers to the central identity or character of an organization.

A) Core ideology
B) Core outcomes
C) Core reasoning
D) Core ethics

Question 23

A ______ is a strong culture that holds values and norms very different from those held by the rest of the organization or society as a whole.

A) socialization
B) metamorphosis
C) corporate social responsibility
D) social cocoon

Question 24

______ climates give members wide latitude to make their own decisions.

A) Caring
B) Law and order
C) Rules
D) Independence

Question 25

Which of the following is not a form of justice in the workplace?

A) procedural
B) interactional
C) distributive
D) relational

Question 26

______ are among the most common ethics tools.

A) Regulatory codes
B) Codes of ethics
C) Societal norms
D) Rules

Question 27

Rates of immoral behavior are highest in organizations with ______ ethical climates.

A) encounter
B) instrumental
C) appreciative
D) inquiry

Question 28

______ describes how individuals make the transition from outsiders to organizational members.

A) Socialization
B) Metamorphosis
C) Corporate social responsibility
D) Social cocoon

Question 29

______ describes the everyday slights or snubs that put down members of marginalized groups.

A) Microaggressions
B) Camaraderie
C) Inclusion
D) Cohesiveness

Question 30

Paul was from France. He knew his accent was heavy. Whenever he went through the grocery line, a particular store clerk always talked extra slow and deliberate to Paul. The interaction was always awkward and rude toward Paul. What is this a demonstration of?

A) misguidance
B) misinterpretation
C) misunderstanding
D) microaggression

Question 31

______ is the feeling of affiliation and association with the organization.

A) Reliability
B) Civility
C) Identification
D) Appreciative inquiry

Question 32

Environmental care is also known as ______.

A) social cocoon
B) social responsibility
C) appreciative inquiry
D) sustainability

Question 33

Effective ethics training can typically do all of these EXCEPT ______.

A) focus on the organization's unique ethical problems
B) tap into the experiences of participants
C) actively engage participants
D) develop negotiation skills

Question 34

______ is a term used to describe helping all members, no matter their differences, to feel valued and engaged.

A) Diversity
B) Inclusion
C) Involvement
D) Accountability

Question 35

______ describes perceptions of consistent and dependable behavior.

A) Reliability
B) Civility
C) Integrity
D) Appreciative inquiry

Question 36

______ socialization marks the end of the transition to organizational life.

A) Socialization
B) Metamorphosis
C) Corporate social responsibility
D) Social cocoon

Question 37

______ describes the activities of companies and other organizations aimed at improving the welfare of society.

A) Socialization
B) Metamorphosis
C) Corporate social responsibility
D) Social cocoon

Question 38

Sally chose to make the right decision when no one was watching because she knew it was part of the office culture What value is Sally demonstrating?

A) trust
B) inclusion
C) integrity
D) justice

Question 39

All of these are components of organizational citizenship EXCEPT ______.

A) corporate (CEO) activism
B) emotional intelligence
C) corporate social responsibility
D) sustainability

Question 40

Ethical climate is a component of an organization's culture.

Question 41

Name the four benefits of ethics codes.

Question 42

Which elements must be part of any effort to improve organizational integrity?

Question 43

When it comes to ethics, followers look to their leaders and act accordingly.

Question 44

Name five steps leaders can take to prevent and control destructive behaviors.

Question 45

In co-optation, leaders offer rewards that reduce newcomers' discomfort with unethical behavior.

Question 46

Define the term "core ideology."

Question 47

What is evaluated in "triple bottom line" accounting?

Question 48

Name five criticisms of organizational codes of ethics.

Question 49

Name and describe the five types of ethical climates.

Question 50

The hypocritical leader is not clearly seen as either ethical or unethical.

Question 51

What ethical issues or topics are usually included in codes of ethics?

Question 52

Discuss the four elements of an organization's structure that have a particularly strong impact on moral behavior.

Question 53

Rules of ethical climates encourage loyalty to the organization.

Question 54

Law and order climates are driven by external criteria such as professional codes of conduct.

Question 55

Interactional justice means distributing organizational resources as fairly as possible.

Question 56

Appreciative inquiry discovers and builds on the organization's strengths.