Deck 7: Listening: More Than Meets the Ear

Question 1

Which term refers to a style in which the receiver ignores undesirable information?

A) insensitive listening
B) defensive listening
C) insulated listening
D) selective listening

Answer 1

C

Question 2

What type of listener is likely to both interrupt and shift the topic of conversation?

A) ambushers
B) insensitive listeners
C) pseudolisteners
D) stage hogs

Answer 2

D

Question 3

According to a study of college students about their communication activities,what was the greatest proportion of their communication time spent doing?

A) writing
B) speaking
C) face-to-face listening
D) listening to mass communication media

Answer 3

C

Question 4

Which element of the listening process contributes most strongly to making listening transactional?

A) attending
B) remembering
C) responding
D) understanding

Question 5

Ted ignores his boss' comments about how to improve his some of his counselling skills because he doesn't want to hear them.What type of listening is Ted engaging in?

A) defensive listening
B) insensitive listening
C) insulated listening
D) pseudolistening

Question 6

What communication activity is taught the least but used the most?

A) listening
B) reading
C) speaking
D) writing

Question 7

Jamie feels as though Mirka understood what he was trying to convey.What has Mirka demonstrated?

A) responding
B) attending
C) listening fidelity
D) paraphrasing

Question 8

Your classmate appears to be listening to you,but you can tell from her responses that her mind is elsewhere.What listening style is she using?

A) defensive listening
B) insulated listening
C) pseudolistening
D) stage-hogging

Question 9

What is the definition for active listening?

A) being careful and thoughtful in our attention and responses to the messages we encounter
B) listening while actively engaged in other activities
C) reacting to others' messages automatically, without much mental investment
D) making sense of others' spoken messages

Question 10

Which term refers to the process of filtering out some messages and focusing on others?

A) attending
B) responding
C) understanding
D) listening fidelity

Question 11

Why is it difficult to listen well?

A) Other sounds distract us.
B) We are often wrapped up in personal concerns.
C) The speaker is boring.
D) We comprehend words at a slower rate than people speak them.

Question 12

A "speaker" is talking to a "listener" who is responding with supportive statements and paraphrases.How is supporting different from paraphrasing?

A) Supporting responses show interest while paraphrasing clarifies ideas.
B) Supporting responses convey agreement while paraphrasing is neutral.
C) Supporting responses tell how a listener feels while paraphrasing reflects how the speaker feels.
D) Supporting responses reflect how the speaker feels while paraphrasing tells how the listener feels.

Question 13

Which term refers to the act of reacting to others' messages automatically,without much mental investment?

A) listening
B) hearing
C) active listening
D) passive listening

Question 14

According to Dr.John Howard of the University of Western Ontario,what is the top complaint patients have about doctors?

A) misdiagnosis
B) poor listening
C) unwanted treatments
D) talking down to the patients

Question 15

You meet a friend at the supermarket,and he asks how you are doing.You say,"I'm simply at my wits' end-too busy." Which statement would be an example of an insensitive listening response?

A) "Sounds like you are really busy."
B) "I'm really busy lately as well."
C) "So you're feeling stressed because you've got too much to do?"
D) "Yes, it's good to have our wits challenged; it makes us stronger."

Question 16

What bodily changes occur during careful listening?

A) heart rate and respiration increases
B) heart rate and respiration decreases
C) body temperature decreases
D) body temperature increases

Question 17

What is the term that refers to giving only the appearance of being attentive?

A) defensive listening
B) insensitive listening
C) pseudolistening
D) selective listening

Question 18

Which term refers to the failure to recognize the thoughts or feelings that are not directly expressed by a speaker?

A) insensitive listening
B) defensive listening
C) insulated listening
D) selective listening

Question 19

How much of a message to we remember immediately after hearing it?

A) 10 percent
B) 25 percent
C) 50 percent
D) 75 percent

Question 20

A person is capable of hearing speech at rates up to 600 words per minute.What rate does the average person speak?

A) 50 to 70 words per minute
B) 100 to 150 words per minute
C) 200 to 275 words per minute
D) 400 to 500 words per minute

Question 21

What is an effective listening response?

A) ambushing
B) judging
C) paraphrasing
D) repeating

Question 22

According to the text,what is the best way to improve your listening?

A) Try to focus on what the speaker is saying.
B) Try to identify the main idea in a speaker's message.
C) Speak more so that the speaker knows you're interested.
D) As soon as you have a sense that you understand what the speaker means, voice it and show your understanding.

Question 23

"Can I ask you a favour?" What type of question is this?

A) a question that traps the speaker
B) a question that carries a hidden agenda
C) a question based on unchecked assumptions
D) a question that seeks a correct answer

Question 24

Which term refers to a style in which the receiver listens carefully to gather information to use in an attack on the speaker?

A) ambushing
B) stage-hogging
C) defensive listening
D) insensitive listening

Question 25

Which of the following is the best example of an open question?

A) What is your favourite food?
B) What are you having for dinner tonight?
C) What do you enjoy about cooking?
D) Do you watch cooking shows on TV?

Question 26

"Don't you think I did a great job on that assignment?" Billy says to his professor.What type of question is this?

A) a question that makes a statement
B) a tag question
C) a question that traps the speaker
D) a question that traps the speaker

Question 27

Debbie says to Yasir,"Are you going to take that from her?" She is referring to a statement made by a fellow policing student.What type of question is Debbie asking?

A) a question that makes a statement
B) a tag question
C) a question that traps the speaker
D) a question that traps the speaker

Question 28

Which of the following are helpful listening responses?

A) questioning, empathizing and constructive feedback
B) advising, judging, analyzing, questioning, and supporting
C) supporting, advising, sharing, withholding, and evaluating
D) paraphrasing, empathizing, evaluating, questioning, and advising

Question 29

According to Zeno of Citium,why do we have two ears and one mouth?

A) so we can be effective communicators
B) so we can listen more than we speak
C) so we can spend at least twice the amount of time listening as speaking
D) so we can engage in more communication activities than just one alone

Question 30

Jessica repeatedly interrupted Ian to tell him about her opinion on the upcoming election.What explains Jessica's listening problems?

A) faulty assumptions
B) lack of apparent advantages
C) preoccupation
D) rapid thought

Question 31

Which of the following are helpful listening responses?

A) analyzing and supporting
B) facilitative and debilitative
C) informational and helpful
D) paraphrasing and parroting

Question 32

You have the ability to think faster than a speaker can talk to you.What is the best way to use the extra processing time while listening to someone?

A) Look for the speaker's main idea.
B) Think about what you will say next.
C) Think about situations you have experienced that are similar to what the speaker is talking about.
D) Think about brief items that won't take your focus off the speaker for more than a few seconds.

Question 33

Which term refers to the use of silences and brief statements of encouragement to draw out a speaker?

A) active listening
B) prompting
C) paraphrasing
D) sincere listening

Question 34

Before you meet with your professor,you think that she will talk "over your head." You leave your meeting not remembering what your professor told you.What is this an example of?

A) faulty assumptions
B) lack of effort
C) lack of training
D) rapid thought

Question 35

Nima works at a long-term care facility,and she is spending a lot of time listening to the clients.She is finding that she is very tired at the end of the day.Why is she tired at the end of the day?

A) Working full-time is very difficult.
B) She has experienced message overload.
C) She has put a lot of effort into listening.
D) The clients she is working with are very challenging.

Question 36

"I just can't decide whether to move out on my own or not.Do you think I'll be able to handle it financially?" Which of the following is a prompting response to this statement?

A) "What do you think?"
B) "You know best-it's your money."
C) "I guess you're worried that you can't make it on your own."
D) "If your parents could just help you out a little, then you could make it."

Question 37

What is the value of closed questions?

A) drawing people out
B) getting specific information
C) allowing people to respond in a wide range of ways
D) allowing people to express how they feel or think about something

Question 38

What is the process of using questioning and paraphrasing answers?

A) feedback
B) linear communication
C) metacommunication
D) selective listening

Question 39

Which term refers to questions aimed at soliciting information that enables the asker to understand the other person?

A) open questions
B) sincere questions
C) closed questions
D) counterfeit questions

Question 40

Which term refers to questions aimed at attending rather than receiving a message?

A) open questions
B) sincere questions
C) closed questions
D) counterfeit questions

Question 41

You meet a friend at the mall and ask how he is doing.He replies,"I'm OK-just stressed with all these finals." Which of the following is the best paraphrasing response you can make?

A) "So you're stressed, huh?"
B) "You'll be fine; you always get good grades."
C) "You feel overwhelmed with all the exams you have to write in the next few weeks."
D) "So you're managing most things just fine, but will be relieved when finals are over?"

Question 42

What is an advantage of paraphrasing?

A) You can clarify your partner's concerns.
B) You can use assertive communication.
C) You can share your own experiences and ideas.
D) You can suggest the solution that's best for your partner.

Question 43

"You did an excellent job on that paper," Veronica's professor says to her.What type of supportive response is this?

A) empathizing
B) agreement
C) reassurance
D) praise

Question 44

"I can help you with that," Dallas says to Kate.What type of supportive response is this?

A) empathizing
B) agreement
C) reassurance
D) offers to help

Question 45

"Does this dress make me look fat?" Sally asks her boyfriend Manuel.What kind of question is this?

A) a question that traps the speaker
B) a question that carries a hidden agenda
C) a question based on unchecked assumptions
D) a question that seeks a correct answer

Question 46

What type of listening response tries to reflect the underlying message in a friend's statement?

A) analyzing
B) paraphrasing
C) prompting
D) supporting

Question 47

As you walk out of class,your friend says,"You don't like Dr.Corvin as a nursing instructor,do you?" Which statement best describes your friend's question?

A) It is an open question.
B) It is a sincere question.
C) It is a counterfeit question.
D) It conveys openness to your friend's opinion of Dr. Corvin.

Question 48

In general,what must a paraphrase contain in order for it to be helpful to the speaker?

A) the speaker's ideas
B) the speaker's feelings and ideas
C) the speaker's feelings, ideas, and your analysis
D) the speaker's feelings, ideas, and some sound advice

Question 49

"You've got to get those patient charts in on time or it looks bad for both of us." What would be the best paraphrase for this statement?

A) "Sounds like you're upset with me."
B) "You're upset because when I didn't get the Murphy chart done by last Friday, you got in trouble, too?"
C) "Yeah, we're under a lot of pressure. Those guys in upper management are too uptight about deadlines."
D) "Getting the charts in on time is important. Could you help me out by reminding me when the deadlines are?"

Question 50

"Why are you always late?" What kind of question is this?

A) a question that traps the speaker
B) a question that carries a hidden agenda
C) a question based on unchecked assumptions
D) a question that seeks a correct answer

Question 51

Sean is upset with the mark he received on his paper.Gwen says to him "You're right,that mark isn't fair." What type of supportive response is this?

A) empathizing
B) agreement
C) reassurance
D) praise

Question 52

How is paraphrasing different from analyzing?

A) Paraphrasing is less objective than analyzing.
B) Paraphrases are longer than analyzing responses.
C) Paraphrasing reflects what the listener hears rather than his/her interpretation.
D) Paraphrasing includes analyzing but analyzing does not include paraphrasing.

Question 53

"I'm really bummed out about my financial situation." What would be the best paraphrase for this statement?

A) "So you're bummed out, eh?"
B) "Your financial situation is bad?"
C) "You really need to get a job; I agree with you totally."
D) "You're discouraged because you haven't found a job yet."

Question 54

Sarafina and Niki try a new exercise class that Niki finds very challenging.Sarafina says to Niki,"Yeah,that class was a killer for me too!" What type of supportive response is this?

A) empathizing
B) agreement
C) reassurance
D) praise

Question 55

"I can't stand that class! The lectures are a waste of time,and the tests are full of nit-picking questions.I'm not learning anything." What would be the best paraphrase for this statement?

A) "Sounds like the class is a waste of time."
B) "Sounds like you're fed up with the class."
C) "Sounds like you're thinking about dropping the class because it's not worth the trouble."
D) "Sounds like you resent spending so much time on information you don't consider useful."

Question 56

"You don't like my cooking do you?" Jessica says to Frank.What type of question is this?

A) a question that traps the speaker
B) a question that carries a hidden agenda
C) a question based on unchecked assumptions
D) a question that seeks a correct answer

Question 57

What is a good strategy for paraphrasing what you are hearing?

A) Change the speaker's wording.
B) Change the speaker's ideas.
C) Give an example of what the speaker is talking about.
D) Repeat what you've heard using the speaker's exact words.

Question 58

Imagine you've been listening to a friend talk about whether or not to quit her job.Which of the following would be the best paraphrasing response?

A) "Which alternative sounds best to you?"
B) "When you're this confused, it's best to go with your heart."
C) "You're confused because there are as many reasons to stay as there are to leave?"
D) "You do sound mixed up. Maybe you ought to hold off making a decision for a while?"

Question 59

"My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking,and sometimes I think it's a real proposition." What would be the best paraphrase for this statement?

A) "You sound upset by this."
B) "So you can't figure out his motives?"
C) "That's a common problem these days. I can see why you're upset, and I don't blame you."
D) "You sound worried and confused because you're not sure if he's coming on to you or not."

Question 60

"From what you've said,it sounds like you're mad at your boyfriend for expecting you to drop your personal plans whenever he wants you to spend time with you.Is that right?" What listening response is this an example of?

A) analyzing
B) judging
C) paraphrasing
D) supporting

Question 61

"That's a great thought!" What type of listening response is this an example of?

A) advising
B) supporting
C) judging
D) analyzing

Question 62

Gen is listening to Heidi,who is talking about her painful breakup that occurred yesterday.Gen says,"I think you're better off without him,Heidi.He was way too old for you." Why is Gen's statement NOT as supportive as it could be?

A) She casts judgment.
B) She doesn't focus on the present situation.
C) She focuses on herself rather than on Heidi.
D) She minimizes the significance of the situation.

Question 63

Listening and hearing essentially mean the same thing.

Question 64

What should you avoid when speaking to a person who has just lost a loved one?

A) talking about the deceased
B) talking about a loss you had
C) talking about things in your life
D) talking them into a better mood

Question 65

"It's your own fault your purse was stolen.You weren't watching it." What type of unsupportive response is this?

A) minimizing the significance of the situation
B) focusing on yourself
C) denying others the right to their feelings
D) casting judgment

Question 66

"I think that the reason you're so confused is that you're not living life the way you want.You are always doing what your family wants." What type of listening response is this an example of?

A) advising
B) analyzing
C) paraphrasing
D) supporting

Question 67

In general,what types of listening responses are best to begin a conversation?

A) questioning and advising
B) questioning and paraphrasing
C) supporting and advising
D) supporting and analyzing

Question 68

"Don't worry about it." What type of unsupportive response is this?

A) minimizing the significance of the situation
B) focusing on yourself
C) denying others the right to their feelings
D) casting judgment

Question 69

What is the most important skill for success in management?

A) administrative talent
B) creativity
C) listening
D) technical competence

Question 70

Which statement is the best guideline to follow when giving advice?

A) Only give advice that has worked for you.
B) First use some paraphrasing and questioning before you give the advice.
C) If you strongly believe the advice, you should give it.
D) Make sure you are sincere and genuinely caring when you give the advice.

Question 71

Passive listening is always negative.

Question 72

Which of the following is a type of supportive listening response?

A) advising
B) agreement
C) open questioning
D) closed questioning

Question 73

What is important to remember when giving advice?

A) It is helpful when it is correct or accurate.
B) Good advice for some isn't helpful for others.
C) It should only be used when paraphrasing fails.
D) It is generally less helpful than either analyzing or judging response styles.

Question 74

"I know just how you feel." What type of unsupportive response is this?

A) minimizing the significance of the situation
B) focusing on yourself
C) denying others the right to their feelings
D) casting judgment

Question 75

Compared to men,what type of listening response are women more likely to give?

A) advising
B) analyzing
C) paraphrasing
D) supporting

Question 76

"Sure it's unfair.But you can't let that stop you.Life is unfair,and the sooner you realize that,the happier you'll be." What type of listening response is this an example of?

A) advising
B) judging
C) paraphrasing
D) supporting

Question 77

What type of listening response is constructive criticism?

A) advising
B) analyzing
C) judging
D) supporting

Question 78

What is the benefit of interactive questioning in the workplace?

A) It makes everyone feel included.
B) It explains and follows up on what people have discussed.
C) It keeps people engaged.
D) It creates equality in the workplace.

Question 79

"It will get better from here!" Phong says to Geraldine.What type supportive response is this?

A) empathizing
B) agreement
C) reassurance
D) offers to help

Question 80

Hannah has been bullied by a classmate.Riley says to Hannah,"It's only words,don't listen to her." What type of unsupportive response is this?

A) minimizing the significance of the situation
B) focus on "then and there" rather than "here and now"
C) deny others the right to their feelings
D) cast judgment