Exam 7: Listening: More Than Meets the Ear

When someone asks you a tag question it is really an indication that the speaker is looking for your agreement.

Which of the following is a type of supportive listening response?

Match each statement with the helping listening style it characterizes. -"Are you saying that you're hesitant to take a math class for fear of failing?"

"You don't like my cooking do you?" Jessica says to Frank.What type of question is this?

Jessica repeatedly interrupted Ian to tell him about her opinion on the upcoming election.What explains Jessica's listening problems?

"Don't worry about it." This is an example of denying others their rights to their feelings.

Some paraphrasing focuses more on content and less on the speaker's emotions.

Ted ignores his boss' comments about how to improve his some of his counselling skills because he doesn't want to hear them.What type of listening is Ted engaging in?

Defensive listeners avoid acknowledging topics of conversation which they don't want to face.

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

Paraphrasing is a good listening style both for gaining information and for helping others.

In general,what must a paraphrase contain in order for it to be helpful to the speaker?

A "speaker" is talking to a "listener" who is responding with supportive statements and paraphrases.How is supporting different from paraphrasing?

Ambushers listen carefully to you,but only because they're collecting information to pounce on you.

Your classmate appears to be listening to you,but you can tell from her responses that her mind is elsewhere.What listening style is she using?

Questioning and paraphrasing are both ways of giving feedback to the sender of a message.

Describe the various ways people often provide "cold comfort." Why are these responses not supportive? Provide a supportive response in place of the cold comfort response.

What type of listener is likely to both interrupt and shift the topic of conversation?

Giving advice is a helpful listening response as long as it is accurate.

Bethany keeps interrupting Steve to tell him about her day.Bethany is more concerned about having the attention on her than listening to Steve.This is an example of stage-hogging.