Deck 10: Your Responsibilities As a Hospitality Operator to Guests

Question 1

The Federal Trade Commission works on behalf of consumers to limit deceptive business practices and fraud related to cybersecurity.

Answer 1

True

Question 2

Which of the following falls under one of the four priorities recommended for the ADA Title III compliance:

A) Accessible approach and entrance
B) Access to the kitchen
C) Ability to sit at your own table
D) Availability of valet service

Answer 2

A

Question 3

Bed bug infestations only occur in low-budget hotel facilities.

Answer 3

False

Question 4

A hotel may refuse to admit or serve a guest in all the following events, except _____.

A) the person cannot pay for the services.
B) the person wants to bring in a deadly weapon.
C) the person is a threat to employees or other guests.
D) the person wants to bring into the hotel a service or guide animal.

Question 5

Hospitality room service attendants and managers should be trained to recognize and be observant as to guests who have checked in to the hotel by themselves, and order an expensive room service dinner and likewise an expensive bottle of wine or alcohol. This is known in the industry as ____.

A) Dine and dash
B) The Last Supper
C) Trespasser Awareness
D) None of the above is appropriate.

Question 6

Why is immediate removal of a bed bug infestation critical?

A) Bed bugs reproduce and the infestation can spread quickly, resulting in costly removal.
B) It isn't critical as bed bug bites are not a common occurrence in a hotel.
C) The bed bug infestation can create and spread undesirable diseases among all your guests.
D) You can never control the bed bug infestation as guests carry them in daily with their luggage.

Question 7

Hoteliers may prohibit guests from checking into hotel with all of the following, except _____.

A) weapons
B) pets
C) communicable diseases
D) service animals

Question 8

It is legal to deny service of alcohol to an apparently intoxicated person, even if he or she is a guest in your establishment.

Question 9

An invitee is an individual who is on a property at the _______ consent of the owner.

A) expressed
B) implied
C) A or B
D) A and B

Question 10

Which of the following statements about Title II of the Civil Rights Act of 1964 is accurate?

A) Title II prohibits denying admission of patrons to a public facility on the basis of gender.
B) Under Title II, one cannot deny admission based on the age of the guest.
C) Title II allows for denial of admission into public places of accommodation based on sexual orientation.
D) It is a violation of Title II to deny any person admission to a public facility based on race, color, religion or national origin.

Question 11

A hotel has a legal responsibility to protect guests and invitees from all acts of third parties.

Question 12

An eviction can only be carried out if the guest is on property at the time.

Question 13

The law allows a hotel manager to remove guests and their belongings whenever the guests unlawfully possess a hotel room.

Question 14

Police officers are usually reluctant to enforce a hotel's claim for payment from a guest.

Question 15

The law that protects people from liability in the event they take non-negligent action to save someone's life, in a life threatening situation is called ____.

A) Forgiveness Act
B) Good Samaritan Laws
C) Helpful Bystander Laws
D) Alternative dispute resolution laws

Question 16

Which of the following will not be considered a covered establishment under the ADA Title III?

A) Establishments serving food or beverages
B) Places of recreation
C) Places of public accommodation
D) A private residence

Question 17

Other than extended stay-type lodging properties and absent a formal agreement describing the legal relationship between the guest and the hotel, why should a hotel manager be concerned about a guest who stays for an extended period of time as a hotel guest?

A) The hotel cannot change the room rate during the stay.
B) The guest may be deemed a tenant invoking a landlord/tenant relationship.
C) The hotel may have a difficult time collecting payment.
D) The guest might enter unauthorized areas of the hotel and distract employees.

Question 18

A TDD is a telecommunication device for deaf people.

Question 19

Hospitality managers are required to safeguard all guest financial information.

Question 20

The AED device can be utilized by trained, non-medical, personnel in order to increase the survival rate from a cardiac episode.