Question 1

It is legal to deny service of alcohol to an apparently intoxicated person, even if he or she is a guest in your establishment.

Accepted Answer

A) True 
 B)False  True

Question 2

Why is immediate removal of a bed bug infestation critical?

Accepted Answer

A)  Bed bugs reproduce and the infestation can spread quickly, resulting in costly removal. 
B)  It isn't critical as bed bug bites are not a common occurrence in a hotel. 
C)  The bed bug infestation can create and spread undesirable diseases among all your guests. 
D)  You can never control the bed bug infestation as guests carry them in daily with their luggage. 
A)  Bed bugs reproduce and the infestation can spread quickly, resulting in costly removal. 
B)  It isn't critical as bed bug bites are not a common occurrence in a hotel. 
C)  The bed bug infestation can create and spread undesirable diseases among all your guests. 
D)  You can never control the bed bug infestation as guests carry them in daily with their luggage. A

Question 3

Hoteliers may prohibit guests from checking into hotel with all of the following, except _____.

Accepted Answer

A)  weapons 
B)  pets 
C)  communicable diseases 
D)  service animals 
A)  weapons 
B)  pets 
C)  communicable diseases 
D)  service animals D

Question 4

Which of the following will not be considered a covered establishment under the ADA Title III?

Accepted Answer

A)  Establishments serving food or beverages 
B)  Places of recreation 
C)  Places of public accommodation 
D)  A private residence 
A)  Establishments serving food or beverages 
B)  Places of recreation 
C)  Places of public accommodation 
D)  A private residence

Question 5

An invitee is an individual who is on a property at the _______ consent of the owner.

Accepted Answer

A)  expressed 
B)  implied 
C)  A or B 
D)  A and B 
A)  expressed 
B)  implied 
C)  A or B 
D)  A and B

Question 6

The AED device can be utilized by trained, non-medical, personnel in order to increase the survival rate from a cardiac episode.

Accepted Answer

A) True 
 B)False

Question 7

Hospitality room service attendants and managers should be trained to recognize and be observant as to guests who have checked in to the hotel by themselves, and order an expensive room service dinner and likewise an expensive bottle of wine or alcohol. This is known in the industry as ____.

Accepted Answer

A)  Dine and dash 
B)  The Last Supper 
C)  Trespasser Awareness 
D)  None of the above is appropriate. 
A)  Dine and dash 
B)  The Last Supper 
C)  Trespasser Awareness 
D)  None of the above is appropriate.

Question 8

Which of the following falls under one of the four priorities recommended for the ADA Title III compliance:

Accepted Answer

A)  Accessible approach and entrance 
B)  Access to the kitchen 
C)  Ability to sit at your own table 
D)  Availability of valet service 
A)  Accessible approach and entrance 
B)  Access to the kitchen 
C)  Ability to sit at your own table 
D)  Availability of valet service

Question 9

The law allows a hotel manager to remove guests and their belongings whenever the guests unlawfully possess a hotel room.

Accepted Answer

A) True 
 B)False

Question 10

An eviction can only be carried out if the guest is on property at the time.

Accepted Answer

A) True 
 B)False

Question 11

The Federal Trade Commission works on behalf of consumers to limit deceptive business practices and fraud related to cybersecurity.

Accepted Answer

A) True 
 B)False

Question 12

Other than extended stay-type lodging properties and absent a formal agreement describing the legal relationship between the guest and the hotel, why should a hotel manager be concerned about a guest who stays for an extended period of time as a hotel guest?

Accepted Answer

A)  The hotel cannot change the room rate during the stay. 
B)  The guest may be deemed a tenant invoking a landlord/tenant relationship. 
C)  The hotel may have a difficult time collecting payment. 
D)  The guest might enter unauthorized areas of the hotel and distract employees. 
A)  The hotel cannot change the room rate during the stay. 
B)  The guest may be deemed a tenant invoking a landlord/tenant relationship. 
C)  The hotel may have a difficult time collecting payment. 
D)  The guest might enter unauthorized areas of the hotel and distract employees.

Question 13

Which of the following statements about Title II of the Civil Rights Act of 1964 is accurate?

Accepted Answer

A)  Title II prohibits denying admission of patrons to a public facility on the basis of gender. 
B)  Under Title II, one cannot deny admission based on the age of the guest. 
C)  Title II allows for denial of admission into public places of accommodation based on sexual orientation. 
D)  It is a violation of Title II to deny any person admission to a public facility based on race, color, religion or national origin. 
A)  Title II prohibits denying admission of patrons to a public facility on the basis of gender. 
B)  Under Title II, one cannot deny admission based on the age of the guest. 
C)  Title II allows for denial of admission into public places of accommodation based on sexual orientation. 
D)  It is a violation of Title II to deny any person admission to a public facility based on race, color, religion or national origin.

Question 14

A hotel may refuse to admit or serve a guest in all the following events, except _____.

Accepted Answer

A)  the person cannot pay for the services. 
B)  the person wants to bring in a deadly weapon. 
C)  the person is a threat to employees or other guests. 
D)  the person wants to bring into the hotel a service or guide animal. 
A)  the person cannot pay for the services. 
B)  the person wants to bring in a deadly weapon. 
C)  the person is a threat to employees or other guests. 
D)  the person wants to bring into the hotel a service or guide animal.

Question 15

Bed bug infestations only occur in low-budget hotel facilities.

Accepted Answer

A) True 
 B)False

Question 16

Police officers are usually reluctant to enforce a hotel's claim for payment from a guest.

Accepted Answer

A) True 
 B)False

Question 17

A TDD is a telecommunication device for deaf people.

Accepted Answer

A) True 
 B)False

Question 18

The law that protects people from liability in the event they take non-negligent action to save someone's life, in a life threatening situation is called ____.

Accepted Answer

A)  Forgiveness Act 
B)  Good Samaritan Laws 
C)  Helpful Bystander Laws 
D)  Alternative dispute resolution laws 
A)  Forgiveness Act 
B)  Good Samaritan Laws 
C)  Helpful Bystander Laws 
D)  Alternative dispute resolution laws

Question 19

A hotel has a legal responsibility to protect guests and invitees from all acts of third parties.

Accepted Answer

A) True 
 B)False

Question 20

Hospitality managers are required to safeguard all guest financial information.

Accepted Answer

A) True 
 B)False

It is legal to deny service of alcohol to an apparently intoxicated person, even if he or she is a guest in your establishment.

Why is immediate removal of a bed bug infestation critical?

Hoteliers may prohibit guests from checking into hotel with all of the following, except _____.

Which of the following will not be considered a covered establishment under the ADA Title III?

An invitee is an individual who is on a property at the _______ consent of the owner.

The AED device can be utilized by trained, non-medical, personnel in order to increase the survival rate from a cardiac episode.

Hospitality room service attendants and managers should be trained to recognize and be observant as to guests who have checked in to the hotel by themselves, and order an expensive room service dinner and likewise an expensive bottle of wine or alcohol. This is known in the industry as ____.

Which of the following falls under one of the four priorities recommended for the ADA Title III compliance:

The law allows a hotel manager to remove guests and their belongings whenever the guests unlawfully possess a hotel room.

An eviction can only be carried out if the guest is on property at the time.

The Federal Trade Commission works on behalf of consumers to limit deceptive business practices and fraud related to cybersecurity.

Other than extended stay-type lodging properties and absent a formal agreement describing the legal relationship between the guest and the hotel, why should a hotel manager be concerned about a guest who stays for an extended period of time as a hotel guest?

Which of the following statements about Title II of the Civil Rights Act of 1964 is accurate?

A hotel may refuse to admit or serve a guest in all the following events, except _____.

Bed bug infestations only occur in low-budget hotel facilities.

Police officers are usually reluctant to enforce a hotel's claim for payment from a guest.

A TDD is a telecommunication device for deaf people.

The law that protects people from liability in the event they take non-negligent action to save someone's life, in a life threatening situation is called ____.

A hotel has a legal responsibility to protect guests and invitees from all acts of third parties.

Hospitality managers are required to safeguard all guest financial information.

Prevention Philosophy

Government Agencies That Impact the Hospitality Industry

Hospitality Business Structures

Business Contracts

Significant Hospitality Contracts

Legally Managing Property

Legally Selecting Employees

Legally Managing Employees

Your Responsibilities As a Hospitality Operator

Your Responsibilities for Guests Property

Your Responsibilities When Serving Food and Beverages

Legal Responsibilities in Travel and Tourism

Safety and Security Issues

Managing Insurance

Filters

Exam 10: Your Responsibilities As a Hospitality Operator to Guests

It is legal to deny service of alcohol to an apparently intoxicated person, even if he or she is a guest in your establishment.

Why is immediate removal of a bed bug infestation critical?

Hoteliers may prohibit guests from checking into hotel with all of the following, except _____.

Which of the following will not be considered a covered establishment under the ADA Title III?

An invitee is an individual who is on a property at the _______ consent of the owner.

The AED device can be utilized by trained, non-medical, personnel in order to increase the survival rate from a cardiac episode.

Hospitality room service attendants and managers should be trained to recognize and be observant as to guests who have checked in to the hotel by themselves, and order an expensive room service dinner and likewise an expensive bottle of wine or alcohol. This is known in the industry as ____.

Which of the following falls under one of the four priorities recommended for the ADA Title III compliance:

The law allows a hotel manager to remove guests and their belongings whenever the guests unlawfully possess a hotel room.

An eviction can only be carried out if the guest is on property at the time.

The Federal Trade Commission works on behalf of consumers to limit deceptive business practices and fraud related to cybersecurity.

Other than extended stay-type lodging properties and absent a formal agreement describing the legal relationship between the guest and the hotel, why should a hotel manager be concerned about a guest who stays for an extended period of time as a hotel guest?

Which of the following statements about Title II of the Civil Rights Act of 1964 is accurate?

A hotel may refuse to admit or serve a guest in all the following events, except _____.

Bed bug infestations only occur in low-budget hotel facilities.

Police officers are usually reluctant to enforce a hotel's claim for payment from a guest.

A TDD is a telecommunication device for deaf people.

The law that protects people from liability in the event they take non-negligent action to save someone's life, in a life threatening situation is called ____.

A hotel has a legal responsibility to protect guests and invitees from all acts of third parties.

Hospitality managers are required to safeguard all guest financial information.

Prevention Philosophy

Government Agencies That Impact the Hospitality Industry

Hospitality Business Structures

Business Contracts

Significant Hospitality Contracts

Legally Managing Property

Legally Selecting Employees

Legally Managing Employees

Your Responsibilities As a Hospitality Operator

Your Responsibilities for Guests Property

Your Responsibilities When Serving Food and Beverages

Legal Responsibilities in Travel and Tourism

Safety and Security Issues

Managing Insurance

Filters