Deck 12: Managing Big Data and Knowledge

Question 1

Why is it important that organisations only collect necessary personal information?

A) Collecting personal information is challenging and time-consuming.
B) Over-collection of personal information can increase risks of mishandling that information.
C) Organisations often don't have the resources available to do this type of collection well.
D) Collecting personal information can be expensive.

Answer 1

B

Question 2

Which of the following five Vs of big data refers to the diversity of sources, formats and dimensions of data?

A) Volume
B) Variety
C) Value
D) Veracity

Answer 2

B

Question 3

A successful organisation achieves its business goals with a knowledge-management process by

A) using web-based and digital technology only.
B) exploring the potential of its staff.
C) changing how people work and earn an income.
D) aligning its big data activities and knowledge-management strategies with business objectives and people management.

Answer 3

D

Question 4

Which step in the information life cycle is not a risk mitigation strategy?

A) Destroy or de-identify personal information that is no longer needed
B) Collect and hold personal information needed for service and tasks
C) Put into place strategies to protect personal information held
D) Embed privacy protections into personal information handling practices

Question 5

Artificial intelligence programs that simulate interactive human conversation are known as

A) real-time big data.
B) digital footprints.
C) the Internet of Things (IoT).
D) chatbots.

Question 6

Big data analytics allow global financial markets to track current numbers and trends.

Question 7

Charlene's job is to propose strategies that her organisation can use to monetise the data they collect. Charlene is concerned with

A) variety.
B) value.
C) velocity.
D) volume.

Question 8

A person's digital footprint refers to

A) artificial intelligence programs that simulate interactive human conversation.
B) the body of data that records an individual's digital interactions.
C) the integration of physical objects and information networks.
D) how valuable data related to a person is to an organisation.

Question 9

While big data analysis provides insights to customer-focused organisations, it has not yet proven to be useful in other areas of society.

Question 10

Which of the following techniques for analysing big data enables the access, examination and integration of large amounts of historical data from multiple data sources?

A) Data visualisation
B) Predictive analytics
C) Data mining
D) In-memory analytics

Question 11

Amazon's choices of suggested products that it displays to a consumer is based on a recommendation engine.

Question 12

Infographics and user-friendly graphs and charts are features of the big data analysis technique known as data visualisation.

Question 13

Tacit knowledge can be difficult to communicate to the rest of an organisation because it

A) cannot be taught to people.
B) cannot be transformed.
C) is taken as personal property.
D) is known only by an individual.

Question 14

Explicit knowledge is easier to communicate because it

A) cannot be transformed from explicit to tacit knowledge.
B) is articulated in procedures, manuals, and paper-based and electronic documents.
C) can be embedded in an organisation's culture.
D) is indispensable to others in the organisation.

Question 15

The purpose of data visualisation is to access, examine and integrate large amounts of historical data from multiple data sources.

Question 16

Arnold is a software developer for a popular social networking company. He is monitoring how many unique posts users generate per minute. Considering the five Vs of big data, which is Arnold most concerned with during this exercise?

A) Value
B) Veracity
C) Variety
D) Velocity

Question 17

The difference between tacit knowledge and explicit knowledge is

A) the first is carried in the mind and is difficult to access while the second has been expressed and can be stored and passed on.
B) the first is common to everyone while the second is not.
C) the first is theory while the second is technical.
D) the first is literary while the second is not.

Question 18

What is the key to the sharing of tacit and explicit knowledge within and between organisations?

A) Knowledge services
B) Knowledge-management programs
C) Effective communication
D) Social networks

Question 19

The life cycle of big data is the sequence of stages that a particular unit of data goes through.

Question 20

Last week, Doug bought a new tent, sleeping bag and lantern from an online retailer. Today, while using Instagram, he notices that the advertisements are featuring items such as boots, camping stoves and backpacks. Which of the following is influencing the advertisements Doug sees?

A) Recommendation engines
B) Internet of Things (IoT)
C) Chatbots
D) Privacy impact assessments (PIA)

Question 21

In the SECI model, knowledge is shared through tacit-to-tacit transfer in which phase?

A) Socialisation
B) Externalisation
C) Combination
D) Internalisation

Question 22

The three critical success factors in knowledge-management programs are

A) the leader, the followers and the customers.
B) the goals, the outcomes and the relationship between them.
C) leadership, knowledge management enablers and application of knowledge across the organisation.
D) knowledge leadership, clearly identified business benefits and communication outside the organisation.

Question 23

Knowledge management enablers are

A) managers who carry out knowledge-management programs.
B) individuals in an organisation who are knowledgeable.
C) technologies and organisational strategies that support knowledge-management practices.
D) people outside of the organisation who support and enhance knowledge management practices.

Question 24

Knowledge is defined as

A) information gained and processed through web-based and digital technology.
B) data, information and intelligence that can be used to act.
C) the analysis of databases in which information is stored.
D) information that can be generated using software programs.

Question 25

An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by

A) encouraging members to engage in critical thinking and questioning in order to analyse, evaluate and create new ideas as well as implement the decisions of the community.
B) encouraging members to develop individual processes and take unilateral decisions.
C) combining knowledge management and learning opportunities.
D) encouraging members to form social relationships which foster trust.

Question 26

Which phase of the SECI model happens when explicit knowledge is shared through systemic processes, is understood and becomes part of a person's basic information?

A) Socialisation
B) Externalisation
C) Combination
D) Internalisation

Question 27

Knowledge work is information-based.

Question 28

The broad purpose for establishing knowledge-management programs is for organisations to

A) efficiently and effectively acquire access to tacit knowledge.
B) provide consistency in good practice that leads to better customer experiences and a competitive advantage.
C) share the existing knowledge in the organisation.
D) transfer knowledge from inside to outside the organisation.

Question 29

After-action review is defined as a systematic process to extract the learning from an event or activity.

Question 30

It is often believed that tacit knowledge is more valuable than explicit knowledge.

Question 31

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower, and encourage knowledge sharing is

A) knowledge in processes.
B) organisational memory.
C) customer knowledge.
D) knowledge in people.

Question 32

What is central to knowledge management?

A) Predominantly tacit and explicit knowledge
B) The basic investment of the business
C) Technology and people
D) A qualified programmer

Question 33

The purpose of knowledge management in a business is to

A) enlarge the knowledge in an organisation.
B) enlarge the business itself.
C) improve performance and organisational competitiveness.
D) improve the skills of staff.

Question 34

A knowledge worker works primarily with technology in the workplace.

Question 35

What are the common problems with sharing knowledge?

A) Lack of time and too much focus on details rather than the big picture.
B) Lack of capacity to enforce the implementation of knowledge management effectively.
C) Lack of experience in communities of practice
D) Lack of qualifications to carry out strategies of knowledge management.

Question 36

According to Drucker (2003), knowledge is impersonal, like money.

Question 37

What are the two factors that are important for the successful implementation of the knowledge-management process?

A) A knowledge-sharing culture and continuous learning and application of knowledge by people
B) A range of knowledge and coverage of all practices
C) The communication and interaction process
D) Knowledge work and knowledge workers

Question 38

Knowledge resides in and is generated by people. Therefore, knowledge management

A) does not require additional training.
B) is about providing appropriate environment, motivation and role models.
C) predominantly involves people management.
D) predominantly involves the management of processes.

Question 39

Knowledge management involves

A) people who manage an organisation very intelligently.
B) organisations that make good use of their intellectual resources.
C) the valuing of knowledge in a positive communication climate.
D) the process through which organisations generate value by gathering, organising and sharing their intellectual and knowledge-based assets.

Question 40

The process of thinking in a logical way based on proof in order to form a conclusion or judgment is known as

A) case-based reasoning
B) knowledge structuring
C) evidence-based reasoning
D) knowledge-management enabling

Question 41

While information and communication technology plays an important role in knowledge management, it is not the end in itself.

Question 42

Which of the following is a privacy risk in the era of big data?

A) A person's digital footprint becoming available
B) The use of recommended engines
C) The occurrence of an eligible data breach
D) The increased prevalence of the Internet of Things

Question 43

The knowledge economy has changed how people work, how corporations are valued and how people earn an income.

Question 44

The key to information flows in knowledge management is technology.

Question 45

Knowledge gained from past cases should not be difficult to transfer to the current situation.

Question 46

Some Internet of Things-related services are automated, but many others are not.

Question 47

Knowledge management is the process through which organisations generate value by gathering, organising and sharing their intellectual and knowledge-based assets.

Question 48

Ethical big data is underpinned by clear guidelines about who owns the data, and who and how the collected and stored data can be accessed.

Question 49

While case-based reasoning is suitable for solving simple problems, it is not suitable for solving complex problems.

Question 50

The organisation allows individuals to apply knowledge-management practices to themselves, their role in the organisation and their career development.

Question 51

In case-based reasoning, knowledge about past experiences is used to solve a current problem.