Question 1

Some Internet of Things-related services are automated, but many others are not.

Accepted Answer

A) True 
 B)False  False

Question 2

A person's digital footprint refers to

Accepted Answer

A)  artificial intelligence programs that simulate interactive human conversation. 
B)  the body of data that records an individual's digital interactions. 
C)  the integration of physical objects and information networks. 
D)  how valuable data related to a person is to an organisation. 
A)  artificial intelligence programs that simulate interactive human conversation. 
B)  the body of data that records an individual's digital interactions. 
C)  the integration of physical objects and information networks. 
D)  how valuable data related to a person is to an organisation. B

Question 3

Infographics and user-friendly graphs and charts are features of the big data analysis technique known as data visualisation.

Accepted Answer

A) True 
 B)False  True

Question 4

Knowledge gained from past cases should not be difficult to transfer to the current situation.

Accepted Answer

A) True 
 B)False

Question 5

Knowledge resides in and is generated by people. Therefore, knowledge management

Accepted Answer

A)  does not require additional training. 
B)  is about providing appropriate environment, motivation and role models. 
C)  predominantly involves people management. 
D)  predominantly involves the management of processes. 
A)  does not require additional training. 
B)  is about providing appropriate environment, motivation and role models. 
C)  predominantly involves people management. 
D)  predominantly involves the management of processes.

Question 6

After-action review is defined as a systematic process to extract the learning from an event or activity.

Accepted Answer

A) True 
 B)False

Question 7

The organisation allows individuals to apply knowledge-management practices to themselves, their role in the organisation and their career development.

Accepted Answer

A) True 
 B)False

Question 8

While big data analysis provides insights to customer-focused organisations, it has not yet proven to be useful in other areas of society.

Accepted Answer

A) True 
 B)False

Question 9

An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by

Accepted Answer

A)  encouraging members to engage in critical thinking and questioning in order to analyse, evaluate and create new ideas as well as implement the decisions of the community. 
B)  encouraging members to develop individual processes and take unilateral decisions. 
C)  combining knowledge management and learning opportunities. 
D)  encouraging members to form social relationships which foster trust. 
A)  encouraging members to engage in critical thinking and questioning in order to analyse, evaluate and create new ideas as well as implement the decisions of the community. 
B)  encouraging members to develop individual processes and take unilateral decisions. 
C)  combining knowledge management and learning opportunities. 
D)  encouraging members to form social relationships which foster trust.

Question 10

The purpose of data visualisation is to access, examine and integrate large amounts of historical data from multiple data sources.

Accepted Answer

A) True 
 B)False

Question 11

The three critical success factors in knowledge-management programs are

Accepted Answer

A)  the leader, the followers and the customers. 
B)  the goals, the outcomes and the relationship between them. 
C)  leadership, knowledge management enablers and application of knowledge across the organisation. 
D)  knowledge leadership, clearly identified business benefits and communication outside the organisation. 
A)  the leader, the followers and the customers. 
B)  the goals, the outcomes and the relationship between them. 
C)  leadership, knowledge management enablers and application of knowledge across the organisation. 
D)  knowledge leadership, clearly identified business benefits and communication outside the organisation.

Question 12

The process of thinking in a logical way based on proof in order to form a conclusion or judgment is known as

Accepted Answer

A)  case-based reasoning 
B)  knowledge structuring 
C)  evidence-based reasoning 
D)  knowledge-management enabling 
A)  case-based reasoning 
B)  knowledge structuring 
C)  evidence-based reasoning 
D)  knowledge-management enabling

Question 13

The difference between tacit knowledge and explicit knowledge is

Accepted Answer

A)  the first is carried in the mind and is difficult to access while the second has been expressed and can be stored and passed on. 
B)  the first is common to everyone while the second is not. 
C)  the first is theory while the second is technical. 
D)  the first is literary while the second is not. 
A)  the first is carried in the mind and is difficult to access while the second has been expressed and can be stored and passed on. 
B)  the first is common to everyone while the second is not. 
C)  the first is theory while the second is technical. 
D)  the first is literary while the second is not.

Question 14

What are the two factors that are important for the successful implementation of the knowledge-management process?

Accepted Answer

A)  A knowledge-sharing culture and continuous learning and application of knowledge by people 
B)  A range of knowledge and coverage of all practices 
C)  The communication and interaction process 
D)  Knowledge work and knowledge workers 
A)  A knowledge-sharing culture and continuous learning and application of knowledge by people 
B)  A range of knowledge and coverage of all practices 
C)  The communication and interaction process 
D)  Knowledge work and knowledge workers

Question 15

The life cycle of big data is the sequence of stages that a particular unit of data goes through.

Accepted Answer

A) True 
 B)False

Question 16

Artificial intelligence programs that simulate interactive human conversation are known as

Accepted Answer

A)  real-time big data. 
B)  digital footprints. 
C)  the Internet of Things (IoT). 
D)  chatbots. 
A)  real-time big data. 
B)  digital footprints. 
C)  the Internet of Things (IoT). 
D)  chatbots.

Question 17

Knowledge management is the process through which organisations generate value by gathering, organising and sharing their intellectual and knowledge-based assets.

Accepted Answer

A) True 
 B)False

Question 18

It is often believed that tacit knowledge is more valuable than explicit knowledge.

Accepted Answer

A) True 
 B)False

Question 19

The purpose of knowledge management in a business is to

Accepted Answer

A)  enlarge the knowledge in an organisation. 
B)  enlarge the business itself. 
C)  improve performance and organisational competitiveness. 
D)  improve the skills of staff. 
A)  enlarge the knowledge in an organisation. 
B)  enlarge the business itself. 
C)  improve performance and organisational competitiveness. 
D)  improve the skills of staff.

Question 20

Arnold is a software developer for a popular social networking company. He is monitoring how many unique posts users generate per minute. Considering the five Vs of big data, which is Arnold most concerned with during this exercise?

Accepted Answer

A)  Value 
B)  Veracity 
C)  Variety 
D)  Velocity 
A)  Value 
B)  Veracity 
C)  Variety 
D)  Velocity

Exam 12: Managing Big Data and Knowledge

Some Internet of Things-related services are automated, but many others are not.

A person's digital footprint refers to

Infographics and user-friendly graphs and charts are features of the big data analysis technique known as data visualisation.

Knowledge gained from past cases should not be difficult to transfer to the current situation.

Knowledge resides in and is generated by people. Therefore, knowledge management

After-action review is defined as a systematic process to extract the learning from an event or activity.

The organisation allows individuals to apply knowledge-management practices to themselves, their role in the organisation and their career development.

While big data analysis provides insights to customer-focused organisations, it has not yet proven to be useful in other areas of society.

An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by

The purpose of data visualisation is to access, examine and integrate large amounts of historical data from multiple data sources.

The three critical success factors in knowledge-management programs are

The process of thinking in a logical way based on proof in order to form a conclusion or judgment is known as

The difference between tacit knowledge and explicit knowledge is

What are the two factors that are important for the successful implementation of the knowledge-management process?

The life cycle of big data is the sequence of stages that a particular unit of data goes through.

Artificial intelligence programs that simulate interactive human conversation are known as

Knowledge management is the process through which organisations generate value by gathering, organising and sharing their intellectual and knowledge-based assets.

It is often believed that tacit knowledge is more valuable than explicit knowledge.

The purpose of knowledge management in a business is to

Arnold is a software developer for a popular social networking company. He is monitoring how many unique posts users generate per minute. Considering the five Vs of big data, which is Arnold most concerned with during this exercise?

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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