Deck 14: Performance Measurement Along the Supply Chain

Question 1

One of the primary steps in developing world-class performance measures is to identify the firm's strategic objectives.

Answer 1

True

Question 2

Supply chain strategies must consider the trade-offs between the cost,quality,sustainability,and service requirements.

Answer 2

True

Question 3

There are 4 standardized levels of process detail in the SCOR Model.

Answer 3

False

Question 4

Supply chain cash-to-cash cycle time is a performance measure that provides the average number of days between selling the end product to the customer and receiving full payment for the goods.

Question 5

Supply chain perfect order fulfillment performance measures the average percentage of orders that are filled on or before the requested delivery date.

Question 6

Using cost as a departmental or business unit performance measure can actually result in actions that raise costs for the organization.

Question 7

Web-based balanced scorecard applications are sometimes referred to as dashboards.

Question 8

Some researchers have indicated that the Balanced Scorecard approach can problematic and costly to implement,and even after implementation may be unsuccessful in achieving the overall objectives.

Question 9

The traditional Balanced Scorecard framework consists of four perspectives: financial perspective,human resources perspective,inventory perspective,and the logistics perspective.

Question 10

SCORmark allows Supply Chain Council (SCC)members to benchmark performance against selected peer companies using a benchmarking portal at SCC's website.

Question 11

In general,Wal-Mart has very little interest in green supply chain management.

Question 12

While profit,revenue,and cost related metrics would seem to be useful in moving a company in the right direction,they are often difficult to tie to the good or poor behaviors of individual functional units or individual organizational processes.

Question 13

Companies can now acquire software that will aid in analyzing the present carbon footprint of their supply chains,which can in turn show how improvements to supply chain might lower their carbon footprint.

Question 14

A company has 5 employees that work an 8 hour shift.During those eight hours they make 80 units.The labor productivity would be 10.0.

Question 15

In general,performance measurements systems are identical from company to company.

Question 16

A model used for integrating supply chains and measuring partner performance is the SCOR model which separates supply chain operations into four categories: Sourcing,Costs,Operations,and Returns.

Question 17

The Balanced Scorecard approach to performance measurement seeks in to improve managerial decision-making by aligning an organization's performance measures with its strategic plan and goals.

Question 18

To control and enhance the capabilities of companies across the supply chain,well-designed performance measurement systems must be implemented.

Question 19

Supply chains that are flexible enough to quickly respond to changes in the marketplace are called demand-driven supply networks.

Question 20

Total productivity is considered a single-factor productivity measure.

Question 21

Which of the following would be considered a way to measure the Supply Chain Environmental Performance?

A) Percentage of partners that are ISO 9000 certified
B) Measuring the Supply Chain Carbon-to-Carbon Cycle Time
C) Percentage of partners that have created a director of environmental sustainability position in their company
D) All of these

Question 22

Which of the following was designed by Kaplan and Norton in an effort to align performance measures with strategic plans and goals?

A) Balanced Scorecard
B) SCOR
C) DCOR
D) GSCM

Question 23

Which of the following is NOT one of the four perspectives of the BSC framework?

A) Financial
B) Internal Business Process
C) Customer
D) Reliability

Question 24

Traditional performance measures include:

A) Cost and Revenue
B) Revenue and SCOR
C) Profit and Perfect Order Fulfillment
D) SCOR and DCOR

Question 25

Nowadays,successful supply chains are those that in the face of ever changing customer needs can continue to:

A) Deliver the right combination of cost, quality, and customer service
B) Increase the number of their suppliers
C) Eliminate the need for performance metrics
D) All of these

Question 26

According to the textbook,the initial step in creating an effective performance measurement system is:

A) Develop the process
B) Contact supply chain partners
C) Identify the firm's strategic objectives
D) Reduce firm debt to zero

Question 27

Once the supply chain partner requirements are understood,supply chain members can then:

A) Develop an appropriate information technology system
B) Develop their organizational skill sets
C) Audit their capabilities to see if they are consistent with the needs of the end customers
D) Implement a quality development program for the employees

Question 28

A company produces 400 bicycles every day.Each bicycle is worth $250.The inputs used to make those bicycles are labor,materials,and machine costs.The company pays their employees a total of $10,000 per day,the materials to make those bicycles cost $50 per bike,and the cost to operate the machines is $3000 per day.Based only on the data provided,what is this company's total productivity for one day?

A) 3.03
B) 0.33
C) 0.77
D) 1.31

Question 29

Dominant companies within a supply chain can use their buying power to:

A) Leverage demands for supplier conformance to its supply chain requirements
B) Eliminate the need for performance metrics
C) Increase organizational productivity
D) Motivate customers to change their buying preferences

Question 30

When utilizing performance standards,the difference between the standard and the actual performance is called:

A) Productivity Gap
B) Organizational Variance
C) Certified Variance
D) Performance Variance

Question 31

Which of the following supply chain performance metrics measures the average percentage of orders that arrive on time,complete and damage-free?

A) Total supply chain management costs
B) Supply chain perfect order fulfillment performance
C) Supply chain cash-to-cash cycle time
D) Supply chain delivery performance

Question 32

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

A) Total supply chain management costs
B) Supply chain perfect order fulfillment performance
C) Supply chain cash-to-cash cycle time
D) Supply chain delivery performance

Question 33

Which of the following is a problem with a company establishing standards for performance? For example: production rates of 10 units per hour.

A) Employees are driven to work so fast they may make defects
B) Employees and managers may produce false records
C) Once performance goals are reached, incentives to improve may disappear
D) All of these

Question 34

According to the textbook,which of the following zoos audited their waste recycling performance?

A) San Diego Zoo
B) Lincoln Park Zoo
C) Phoenix Zoo
D) Bronx Zoo

Question 35

World-class performance measures can be used in different functional areas of a firm to satisfy objectives,enhance the value of the firm's products and services,and increase customer satisfaction by providing measures in which of the following capability area(s)?

A) Quality
B) Cost
C) Customer Service
D) All of these

Question 36

Which of the following firms has partnered with the Sustainability Consortium to lead an effort to green their suppliers as well as the products they sell in their store?

A) Amazon.com
B) Nordstrom
C) Wal-Mart
D) Home Depot

Question 37

When departments operate in ____,departments are more focused on meeting functional standards instead of optimizing overall supply chain performance.

A) SCOR
B) Scorecarding
C) Functional silos
D) Collaborative relationships

Question 38

Which of the following questions needs to be answered before designing the appropriate product/service to fulfill customer service expectations:

A) Pricing of products
B) Variety of products required
C) Quality level desired
D) All of these

Question 39

According to the textbook,Best Buy has been working to a develop flexible and responsive supply chain that would be considered a:

A) Push supply chain
B) Demand-driven supply network
C) SCOR supply chain
D) GSCM

Question 40

A company produces 750 bicycles every day.Each bicycle is worth $250.The inputs used to make those bicycles are labor,materials,and machine costs.The company pays their employees a total of $7500 per day,the materials to make those bicycles cost $75 per bike,and the cost to operate the machines is $2500 per day.Based only on the data provided,what is this company's total productivity for one day?

A) 1.875
B) 2.830
C) 0.353
D) 3.333

Question 41

Which of the following models have been added to the SCOR model in an effort to more fully integrate the supply chain with marketing,sales,and design?

A) DCOR and CCOR
B) ACOR and ABOR
C) SCOR-2 and SCOR-3
D) DeCOR and EnCORE

Question 42

How can using organizational costs,revenues,and profitability measures be ineffective or even damaging in managing a process,system,or organization?

Question 43

According to the SCOR model,which of the following is NOT one of the five supply chain operation process categories?

A) Plan
B) Sell
C) Return
D) Source

Question 44

Which of the following BSC framework perspectives deals with new product development,innovative elements of processes,and time-based measures?

A) Financial
B) Internal Business Process
C) Customer
D) Reliability

Question 45

Briefly,explain why understanding the end customer is important to all supply chain parties in developing an effective performance measurement system.

Question 46

Explain the difference between Total Productivity and Labor productivity.

Question 47

The textbook described 7 important steps in creating an effective performance measurement system.List three of those critical steps.

Question 48

The textbook described 7 supply chain specific performance measures.List three of those metrics.

Question 49

What are the four primary perspectives of the balanced scorecard

Question 50

Which of the following is focused on integrating supply chains and measuring partner performance?

A) SCOR
B) Balanced Scorecard
C) GSCM
D) Single-factor productivity measures

Question 51

For the following FOUR performance measures show how each is beneficial in achieving both typical organizational/supply chain goals and also sustainability goals.
1.Defect Rate - Total defects / Total Units Produced
2.Amount of scrap material produced per workstation
3.Percentage of orders delivered to the correct address
4.Costs associated with packaging

Question 52

Companies typically like to design scorecards that fit their business and industry.As a result there are now software applications that can help companies design scorecards that fit their individual needs.These web-based scorecard applications are often referred to as:

A) E-Cards
B) Executive Barometers
C) Dashboards
D) SCOR Boards