Deck 7: The Legal Environment of International Trade

Question 1

A person from a collectivistic culture communicating with someone from an individualistic culture would likely benefit from all of the following EXCEPT

A) using time-oriented listening.
B) being sensitive to time usage.
C) using lengthy, detailed explanations.
D) using action-oriented listening.

Answer 1

C

Question 2

When listening to a lecture in class, you are most likely listening to

A) comprehend.
B) provide support.
C) appreciate.
D) discern.

Answer 2

A

Question 3

Effective feedback is

A) appropriate.
B) positive.
C) immediate.
D) All of the options are correct.

Answer 3

D

Question 4

Active, effective listeners tend to

A) use content- and people-oriented listening.
B) use action- and time-oriented listening.
C) use all four listening styles, as needed.
D) choose one listening style and stick to it.

Question 5

Using backchannel cues such as "uh-huh" signal to the speaker that you are paying attention.

Question 6

Pseudo-listening is

A) effective.
B) appropriate.
C) active.
D) unethical.

Question 7

What is the first step in the listening process?

A) Understanding
B) Interpreting
C) Responding
D) Hearing

Question 8

Which type of listener prefers brief messages?

A) People-oriented listener
B) Time-oriented listener
C) Action-oriented listener
D) Content-oriented listener

Question 9

Cheryl tells her mother about her plans for her upcoming wedding, her recent promotion at work, and her difficulties with a coworker. Her mother pays close attention when Cheryl talks about the wedding and offers detailed advice, but tunes out when Cheryl talks about her work. Cheryl's mother is engaging in

A) selective listening.
B) mental bracketing.
C) passive listening.
D) narcissistic listening.

Question 10

In which form of listening does the listener take in only bits and pieces of information?

A) Pseudo-listening
B) Aggressive listening
C) Selective listening
D) Active listening

Question 11

Using verbal and nonverbal messages to show you are not paying attention or understanding is

A) task-oriented listening.
B) pseudo-listening.
C) negative feedback.
D) multitasking.

Question 12

While listening to a grieving friend, it is wise to avoid

A) being silent.
B) letting the griever vent.
C) using people-oriented listening.
D) engaging in pseudo-listening.

Question 13

If Bri posts on Facebook while you are talking to her, she is

A) multitasking.
B) action-oriented listening.
C) pseudo-listening.
D) selective listening.

Question 14

You can improve your listening skills by providing positive and timely feedback.

Question 15

Which statement about remembering is TRUE?

A) Remembering is an important measure of listening effectiveness.
B) We cannot increase our ability to remember.
C) Remembering plays a minimal role in the listening process.
D) Mnemonics decrease our ability to remember.

Question 16

Which type of listener listens to establish bonds with and empathy for others?

A) Content-oriented listener
B) Action-oriented listener
C) People-oriented listener
D) Time-oriented listener

Question 17

Your friend Sheila is a very animated communicator and active listener. When she listens to you talk about your day, she often responds with nonverbal and verbal cues including "ah-ha," "yes," and "okay." What listening strategy is Sheila using?

A) Mnemonics
B) Empathizing
C) Backchannel cues
D) Multitasking

Question 18

Which of the following is NOT true about gender and listening styles?

A) Women tend to use action-oriented listening.
B) Women tend to use people-oriented listening.
C) Men tend to use action-oriented listening.
D) Men tend to use time-oriented listening.

Question 19

Effective listeners switch between the four listening styles depending on the context.

Question 20

In class you sit up front and act as if you are listening by maintaining eye contact and nodding in agreement with your instructor. However, your mind is far away and not focused on the lecture. You are demonstrating

A) passive listening.
B) selective listening.
C) narcissistic listening.
D) pseudo-listening.

Question 21

A person from an individualistic culture communicating with someone from a collectivistic culture would be wise to do all of the following EXCEPT

A) adopt a people-oriented listening style.
B) provide positive feedback.
C) emphasize areas of commonality.
D) use time-oriented listening.

Question 22

Your habitual patterns of listening behaviors are your

A) listening style.
B) listening functions.
C) listening barriers.
D) listening process.

Question 23

Which is a barrier to effective listening?

A) Providing timely, immediate feedback
B) Adapting your listening to different situations
C) Failing to manage distractions
D) Being aware of your listening style

Question 24

Listening is a comprehensive six-step process.

Question 25

What is the ability to recall information?

A) Comprehending
B) Feedback
C) Mnemonics
D) Remembering

Question 26

Listening involves only a single act.

Question 27

Effective listening first requires understanding denotative meanings.

Question 28

Which listening styles are generally preferred by people in individualistic cultures?

A) Action- and time-oriented listening
B) Time- and people-oriented listening
C) People- and action-oriented listening
D) People- and content-oriented listening

Question 29

Listeners who are able to multitask demonstrate more effective listening.

Question 30

Which process involves hearing, understanding, responding to, interpreting, evaluating, and remembering information?

A) Feedback
B) Listening
C) Discerning
D) Analyzing

Question 31

Pseudo-listening occurs when listeners behave as if they are paying attention when they really are not.

Question 32

A person demonstrating active and effective listening does NOT

A) maintain eye contact.
B) delay feedback.
C) listen for specific details.
D) empathize with the speaker.

Question 33

Using the phrase "Roy G. Biv" to recall the colors of the rainbow is an example of

A) mental-bracketing.
B) mnemonics.
C) paraphrasing.
D) backchannel cues.

Question 34

Men tend to use

A) action-oriented listening.
B) people-oriented listening.
C) listening to discern.
D) listening to provide support.

Question 35

The reason or purpose for listening is (the)

A) listening style.
B) mnemonics.
C) backchannel cues.
D) listening function.

Question 36

Loni's boyfriend, Rick, often asks what she predicts will happen in one of their favorite TV shows, but when she does, he laughs and calls her ideas ridiculous. Rick is engaging in

A) pseudo-listening.
B) aggressive listening.
C) active listening.
D) selective listening.

Question 37

If Simon Cowell, a judge on America's Got Talent, listens specifically to a contestant's vocal quality, what listening function is he demonstrating?

A) Listening to discern
B) Listening to appreciate
C) Listening to analyze
D) Listening to comprehend

Question 38

Remembering is not a necessary part of the listening process.

Question 39

Women's preference for people-oriented listening is stronger than men's preference for action-oriented listening.

Question 40

The shifting of attention between many different things at once is

A) mnemonics.
B) pseudo-listening.
C) multitasking.
D) selective listening.

Question 41

If your friend tells you about his bad day, you are likely to listen to provide support.

Question 42

We spend more time listening than any other type of communication activity.

Question 43

What is the process of identifying connotative meanings called?

A) Interpreting
B) Evaluating
C) Discerning
D) Listening

Question 44

What listening function would be most appropriate if your sister, who is very shy, decided to sing a song at your local karaoke bar?

A) Listening to discern
B) Listening to analyze
C) Listening to comprehend
D) Listening to provide support

Question 45

Which of the following is NOT true about feedback?

A) It can be positive.
B) It can be negative.
C) It can occur while others are speaking.
D) It occurs only after others speak.

Question 46

Desiree actively evaluates and mentally critiques the information in her communication professor's lecture. Desiree is listening to

A) discern.
B) support.
C) analyze.
D) comprehend.

Question 47

Listeners who attend to what others say only to attack or ambush them are engaged in

A) pseudo-listening
B) aggressive listening.
C) active listening.
D) selective listening.

Question 48

In individualistic cultures, time- and action-oriented listening is prevalent.

Question 49

Women tend to favor people-oriented listening.

Question 50

Janis listens to country music on her iTunes playlist purely for pleasure. Which function of listening is she illustrating?

A) Listening to analyze
B) Listening to provide support
C) Listening to discern
D) Listening to appreciate

Question 51

Abbreviations, words, simple phrases, ideas, or images that aid memory are called

A) mnemonics.
B) positive feedback.
C) listening functions.
D) multitasking.

Question 52

In collectivistic cultures, people-oriented and content-oriented listening styles are prevalent.

Question 53

When Mark's boyfriend is upset, Mark carefully listens to not only the words his boyfriend is saying but also how they are said. Mark is listening to

A) provide support.
B) appreciate.
C) comprehend.
D) analyze.

Question 54

Backchannel cues are an effective method for offering positive feedback to a speaker.

Question 55

What communicates attention and comprehension to a speaker?

A) Understanding
B) Responding
C) Interpreting
D) Remembering

Question 56

The process of recognizing denotative meanings is

A) hearing.
B) interpreting.
C) understanding.
D) listening.

Question 57

Listening is a passive activity.

Question 58

Men are more likely to use content-oriented listening.

Question 59

Which is the process of reviewing information for accuracy and validity?

A) Understanding
B) Evaluating
C) Discerning
D) Analyzing

Question 60

Many people take listening for granted, believing it just happens.

Question 61

Identify two ways aggressive listening can impact those who engage in it.

Question 62

What two styles of listening are typical of a person from a collectivistic culture?

Question 63

List and explain two challenges or barriers to effective listening.

Question 64

List and explain two strategies for improving recall and memory.

Question 65

The use of verbal and nonverbal communication to signal attention and understanding is

A) people-oriented listening.
B) selective listening.
C) multitasking.
D) positive feedback.

Question 66

Pretending to listen when you are not actually paying attention is known as

A) pseudo-listening.
B) selective listening.
C) aggressive listening.
D) active listening.

Question 67

Identify the six stages of listening.

Question 68

What would you recommend to your friend who is doing poorly in her chemistry class because she checks social media regularly in class?

A) Provide more feedback.
B) Use pseudo-listening.
C) Listen to everything.
D) Avoid multitasking.

Question 69

If Ben is having relationship problems, what listening function and style would you recommend his friend Stefan use with him?

Question 70

Which type of listener prefers to be intellectually challenged and seeks to evaluate messages?

A) Time-oriented listener
B) Content-oriented listener
C) Action-oriented listener
D) People-oriented listener

Question 71

Active listening involves

A) managing your feedback.
B) adapting your listening to different speakers and situations.
C) recognizing the value of silence.
D) All of the options are correct.

Question 72

Which type of listener prefers clear, focused messages?

A) Content-oriented listener
B) People-oriented listener
C) Time-oriented listener
D) Action-oriented listener

Question 73

Compare the differences between how women and men listen.

Question 74

What should you avoid and what should you do when listening to someone who needs a sympathetic ear?

Question 75

How can mnemonics help increase our ability to remember or recall information?

Question 76

If your friend solicits your opinion on how to handle his relational difficulties only to then discount and dismiss your opinion, he is demonstrating aggressive listening.

Question 77

Collectivistic cultures tend to value

A) action- and time-oriented listening.
B) time- and people-oriented listening.
C) people- and action-oriented listening.
D) people- and content-oriented listening.

Question 78

In an individualistic culture such as the United States, listeners often have quicker, blunter reactions.

Question 79

Selective listening is a useful way to overcome the barriers to listening.

Question 80

Which of the following is a type of ineffective listening?

A) Active listening
B) Selective listening
C) Evaluating
D) Analyzing