Deck 10: Utilizing Change Processes Effectively

Question 1

Individuals typically experience radical change through multiple stages. The fourth stage is ______.

A) dialogue
B) depression
C) diablogue
D) shock or denial

Answer 1

A

Question 2

______ requires integrating a strategic vision into change initiatives that redirect attention to entirely new processes, systems, or structures.

A) Incremental change
B) Large-scale change
C) Critical management
D) Scaled management

Answer 2

B

Question 3

A highly visible leader will often play a key role in change processes by ______.

A) strategizing the change process roll-out
B) enforcing the new norms
C) capitalizing upon employee or team member engagement to ease the transition
D) bring the right people to the table

Answer 3

C

Question 4

In Prochaska's model for change, the stage in which you gather information to gain an understanding of the change is the ______ stage.

A) pre-contemplation
B) preparation
C) contemplation
D) maintenance

Question 5

The term ______ refers to that extra effort needed in order to build effective working relationships for gaining the confidence of those with whom your future success depends.

A) investment energy
B) large-scale change
C) incremental change
D) calculated risk-taking

Question 6

Individuals typically experience radical change through multiple stages. The second stage is ______.

A) acceptance
B) anger
C) diablogue
D) shock or denial

Question 7

______ is the process of becoming different yourself or fostering difference in other person or things.

A) Adjustment
B) Evolution
C) Innovation
D) Change

Question 8

Oftentimes change can either be approached reactively or proactively. The primary difference between the two approaches is ______.

A) one frames change as a loss or a threat, whereas the other frames change as problem to be solved or even an opportunity
B) one frames change as a personal challenge, whereas the other frames change as a shared challenge
C) one frames change as an inevitability, whereas the other frames change as an avoidable outcome
D) one frames change as a part of a larger process, whereas the other frames change as a unique event

Question 9

A unique aspect of Prochaska's model for change is that ______.

A) three steps occur before any action is taken
B) it prompts you to envision the outcome
C) it requires you to plan effectively
D) it does not account for the difficulty of maintaining the change

Question 10

Individuals typically experience radical change through multiple stages. The fifth stage is ______.

A) anger
B) acceptance
C) diablogue
D) shock or denial

Question 11

Individuals typically experience radical change through multiple stages. The third stage is ______.

A) acceptance
B) depression
C) diablogue
D) anger

Question 12

The third level of change is ______.

A) identifying what you need to do differently
B) redirecting attention to entirely new processes, systems, or structures
C) clarifying what you want to change
D) making small changes to improve interpersonal relationships

Question 13

In Prochaska's model for change, the stage in which you may feel as though you are just not ready for the change is the ______ stage.

A) pre-contemplation
B) preparation
C) contemplation
D) maintenance

Question 14

Refining your personal ______ refers to making modest changes in your own behavior that people notice and at the same time convinces them to follow your lead.

A) change capacity
B) philosophy
C) brand
D) style

Question 15

The second level of change is ______.

A) identifying what you need to do differently
B) redirecting attention to entirely new processes, systems, or structures
C) clarifying what you want to change
D) making small changes to improve interpersonal relationships

Question 16

In Prochaska's model for change, the stage in which your own self-efficacy is both high and self-reinforcing is the ______ stage.

A) pre-contemplation
B) preparation
C) contemplation
D) maintenance

Question 17

In Prochaska's model for change, the stage in which you begin to experiment with possible solutions is the ______ stage.

A) pre-contemplation
B) preparation
C) contemplation
D) maintenance

Question 18

Individuals typically experience radical change through multiple stages. The first stage is ______.

A) acceptance
B) depression
C) diablogue
D) shock or denial

Question 19

The first level of change is ______.

A) identifying what you need to do differently
B) redirecting attention to entirely new processes, systems, or structures
C) clarifying what you want to change
D) making small changes to improve interpersonal relationships

Question 20

Thinking only in a rational way about change often fails to account for the ______ hurdles of the process.

A) emotional
B) strategic
C) technical
D) temporal

Question 21

Which of the following is not one of the three elements in the I3 change process?

A) Institutionalization
B) Initiation
C) Implementation
D) Idealization

Question 22

______ leadership is defined as a change process in which leaders and followers help each other advance to a higher level of morale and motivation.

A) Authentic
B) Transactional
C) Transformational
D) Complex

Question 23

A company that supports a change process by seeking to create significant change in the perceptions, values, expectations, and aspirations of employee is most likely employing what type of leadership in their change process?

A) transformational leadership
B) transactional leadership
C) complexity leadership
D) authentic leadership

Question 24

What the leader acts as a role model for the employees, communicates and demonstrates a clear set of values, and builds trust and credibility, which of Bass and Avolio's four leadership actions are they engaging in?

A) idealized influence and charisma
B) inspirational motivation
C) individualized consideration
D) intellectual stimulation

Question 25

______ risk-taking is making a decision that involves careful consideration of the possible outcomes.

A) Enforced
B) Temporal
C) Comprehensive
D) Calculated

Question 26

______ is a design principle that describes the degree to which an idea, expression, product, or service is dramatically recognized, recalled, and/or shared with others.

A) Progressive disclosure
B) Stickiness
C) Control
D) Desire line

Question 27

What the leader respects each employee and pays attention to their individual needs, which of Bass and Avolio's four leadership actions are they engaging in?

A) idealized influence and charisma
B) inspirational motivation
C) individualized consideration
D) intellectual stimulation

Question 28

Which of the following is not a common barrier to change processes?

A) failing to be specific about the change
B) failing to show why a change is important or necessary
C) using the wrong change-management strategy
D) disregarding a group's habit patterns

Question 29

What the leader articulates an energizing vision that connects with each follower and provides a meaning for tasks at hand, which of Bass and Avolio's four leadership actions are they engaging in?

A) idealized influence and charisma
B) inspirational motivation
C) individualized consideration
D) intellectual stimulation

Question 30

______ leadership is defined as a process whereby those in leadership roles directly supervise change by the setting of clear objectives for their followers as well as the use of either punishments or rewards in order to encourage compliance with these goals.

A) Authentic
B) Transactional
C) Transformational
D) Complex

Question 31

As you are implementing a change process, you should be constantly ______.

A) assessing, improving, and altering activities
B) reiterating your vision
C) convening your leadership team
D) revisiting every step of the process

Question 32

A company that enforces a change process through a system of rewards and punishments is likely employing what type of leadership in their change process?

A) transformational leadership
B) authentic leadership
C) complexity leadership
D) transactional leadership

Question 33

When applied to a change management process, what is the primary difference between transactional and transformational leadership styles?

A) Transactional leaders appeal to the self-interest of employees, whereas transformational leaders connect the followers' sense of identity with the collective identity of the organization.
B) Transactional leaders are more focused on the process, and transformational leaders are more focused on the people.
C) Transactional leaders focus on the outcomes, and transformational leaders focus on the process.
D) Transactional leaders rule by charisma, and transformational leaders guide by persuasion.

Question 34

The first step in any change process is to ______.

A) ideate
B) prove
C) justify
D) empower

Question 35

When coordinating change processes, leaders practicing ______ behaviors are frequently the most effective.

A) facilitative
B) directive
C) authoritative
D) autocratic

Question 36

Change ______ is a general state of disengagement from the change process due to natural cognitive, emotional, and social demands.

A) lethargy
B) resistance
C) fatigue
D) challenges

Question 37

What the leader provides tasks of considerable but possible challenge, encourages addressing problems in new ways, inspires critical thinking, and shares new ideas, which of Bass and Avolio's four leadership actions are they engaging in?

A) idealized influence and charisma
B) inspirational motivation
C) individualized consideration
D) intellectual stimulation

Question 38

Change is about risk-taking, but risks should be ______.

A) calculated
B) comprehensive
C) enforced
D) delayed

Question 39

Transformational leaders focus on the higher order motivational needs of followers, which means that they ______.

A) appeal to fundamental needs like compensation and prestige
B) help followers and the organization reach full potential
C) offer rewards such as career advancement
D) surround themselves with followers who share their values

Question 40

One of the most consequential aspects of leadership is how you ______.

A) clarify your values
B) express your vision
C) approach your relationship to your followers
D) structure your organization

Question 41

The second step in any change process is to ______.

A) collaborate
B) prove
C) ideate
D) empower

Question 42

When a leader identifies who is likely to be affected by the change process and invites their participation, they are engaging in which stage of designing others' success during change?

A) empower
B) prove
C) collaborate
D) ideate

Question 43

What are the five steps of a change process?

Question 44

When a leader gathers data from as many sources as possible to conceptually understand the need for change, they are engaging in which stage of designing others' success during change?

A) justify
B) collaborate
C) ideate
D) empower

Question 45

The fifth step in any change process is to ______.

A) empower
B) justify
C) ideate
D) prove

Question 46

Transformational leaders focus on the higher order needs of their followers. What does this mean?

Question 47

______ is defined as having individuals step beyond the obvious solutions.

A) Lateral thinking
B) Continuous thinking
C) Ideation
D) Brainstorming

Question 48

What are the five steps of the ADKAR model?

Question 49

______ is a design principle that outlines a strategy for managing information complexity.

A) Progressive disclosure
B) Stickiness
C) Signal-to-noise ratio
D) Affordance

Question 50

When a leader assembles a project management team, they are engaging in which stage of designing others' success during change?

A) ideate
B) justify
C) collaborate
D) empower

Question 51

What is change fatigue?

Question 52

______ is defined as the application of knowledge, skills, tools, and techniques to a broad range of activities in order to meet the requirements of a particular project.

A) Project processing
B) Strategic planning
C) Ideation
D) Project management

Question 53

When a leader encourages people to use their imaginations to generate a wide range of ideas for solving an issue, they are engaging in which stage of designing others' success during change?

A) ideate
B) empower
C) justify
D) collaborate

Question 54

The third step in any change process is to ______.

A) collaborate
B) justify
C) ideate
D) empower

Question 55

The fourth step in any change process is to ______.

A) collaborate
B) justify
C) ideate
D) prove

Question 56

When a leader pretests the effects of alternatives, they are engaging in which stage of designing others' success during change?

A) ideate
B) prove
C) justify
D) collaborate

Question 57

What are the five stages that individually typically go through when encountering radical change?