Deck 2: Organizational Strategy, Competitive Advantage, and Information Systems

Question 1

_________ is NOT a benefit of the NASCAR app.

A) Digital notes
B) Fewer violations
C) Highlighted violations
D) Quick access to the rulebook

Answer 1

B

Question 2

_________ are materials, services, and information that flow through and are transformed as a result of process activities.

A) Employees
B) Inputs
C) Outputs
D) Resources

Answer 2

B

Question 3

_________ is an example of efficiency.

A) Automating order entry
B) Increasing customer satisfaction
C) Improving product quality
D) Reducing employee turnover

Answer 3

A

Question 4

_________ uses a "clean sheet" perspective.

A) BPC
B) BPI
C) BPM
D) BPR

Question 5

_________ is the result of optimizing the manufacturing and logistics processes.

A) Cost reduction
B) Cycle and fulfillment time reduction
C) Productivity
D) Quality

Question 6

_________ are people and equipment that perform process activities.

A) Employees
B) Inputs
C) Outputs
D) Resources

Question 7

The NBA's use of virtual reality indicates they are using Porter's __________ strategy for competitive advantage.

A) cost leadership
B) differentiation
C) innovation
D) operational effectiveness

Question 8

In September 2014, NASCAR implemented an app from _________ to perform prerace inspections.

A) Amazon
B) Apple
C) Google
D) Microsoft

Question 9

No other North American professional sports league compares to ____ in its ability to exploit social media.

A) MLB
B) the NBA
C) the NFL
D) the NHL

Question 10

_________ is the result of optimizing the marketing and innovation processes.

A) Customer satisfaction
B) Cycle and fulfillment time reduction
C) Differentiation
D) Productivity

Question 11

NASCAR's new prerace app uses a _________ to track a car's inspection process.

A) dashboard
B) KPI
C) TPS
D) value chain

Question 12

Fulfillment processes are NOT completed by __________.

A) accounting
B) purchasing
C) sales
D) warehouse

Question 13

_________ is the result of optimizing operations and supplier processes.

A) Cost reduction
B) Differentiation
C) Productivity
D) Quality

Question 14

_________ is an example of effectiveness.

A) Automating order entry
B) Increasing customer satisfaction
C) Reducing production time by one day
D) Using RFID to track products

Question 15

Procurement processes are NOT completed by _________.

A) accounting
B) purchasing
C) sales
D) warehouse

Question 16

The NBA is using virtual reality to ________.

A) create a more realistic video-game experience
B) evaluate recruits
C) help remote fans feel the courtside experience
D) train its players

Question 17

_________ are the product or service created by the process.

A) Employees
B) Inputs
C) Outputs
D) Resources

Question 18

_________ is the result of optimizing the design, development, and production processes.

A) Cycle and fulfillment time reduction
B) Differentiation
C) Productivity
D) Quality

Question 19

_________ is the result of optimizing each individuals' work processes.

A) Cycle and fulfillment time reduction
B) Differentiation
C) Productivity
D) Quality

Question 20

_________ is the result of optimizing and aligning business processes to fulfill customers' needs, wants, and desires.

A) Customer satisfaction
B) Differentiation
C) Productivity
D) Quality

Question 21

When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.

A) analysis
B) control
C) define
D) improve
E) measure

Question 22

Chevron improved their business processes using _______________.

A) BPI then BPM then BPR
B) BPI then BPR then BPM
C) BPM then BPR then BPI
D) BPR then BPI then BPM

Question 23

Many organizations find _________ too difficult, too radical, too lengthy, and too comprehensive.

A) BPC
B) BPI
C) BPM
D) BPR

Question 24

Six Sigma is a popular _________ technique.

A) BPC
B) BPI
C) BPM
D) BPR

Question 25

When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI.

A) analysis
B) control
C) define
D) improve
E) measure

Question 26

_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs.

A) BPC
B) BPI
C) BPM
D) BPR

Question 27

Information overload is a _________ pressure.

A) market
B) societal
C) technology
D) nonexistent

Question 28

In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable.

A) analysis
B) control
C) define
D) improve
E) measure

Question 29

Chevron's initial effort to update its business processes was followed by several smaller, employee-driven _________ initiatives (many that used the Six Sigma improvement methodology).

A) BPC
B) BPI
C) BPM
D) BPR

Question 30

Chevron identified their desired outputs and then worked backward by examining the supporting processes. They used a holistic approach that led the company to examine the interdependencies among processes used in different business units. This is a _________ approach.

A) BPC
B) BPI
C) BPM
D) BPR

Question 31

Chevron supported internal improvement efforts by getting its suppliers involved using a unified _________ approach that involved standardizing processes across the entire company and consolidating process information within a central repository.

A) BPC
B) BPI
C) BPM
D) BPR

Question 32

BPI is typically performed by ___________.

A) clerical workers
B) executives
C) knowledge workers
D) low-level managers

Question 33

In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time.

A) analysis
B) control
C) define
D) improve
E) measure

Question 34

Globalization is a _________ pressure.

A) market
B) societal
C) technology
D) nonexistent

Question 35

In the _________ phase of BPI, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs.

A) analysis
B) control
C) define
D) improve
E) measure

Question 36

The correct order of the BPI phases is ___________.

A) analyze, control, define, measure, improve
B) analyze, define, control, improve, and measure
C) define, analyze, measure, control, improve
D) define, measure, analyze, improve, and control

Question 37

_________ integrates disparate BPI initiatives to ensure consistent strategy execution.

A) BPC
B) BPM
C) BPR
D) BPS

Question 38

When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.

A) analysis
B) control
C) define
D) improve
E) measure

Question 39

In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

A) analysis
B) control
C) define
D) improve
E) measure

Question 40

In the _________ phase of BPI, the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes.

A) analysis
B) control
C) define
D) improve
E) measure

Question 41

__________ fiber is basic fiber infrastructure without service.

A) Dark
B) Large
C) Light
D) Small

Question 42

The BYOD phenomenon is a _________ pressure.

A) market
B) societal
C) technology
D) nonexistent

Question 43

The digital divide is an issue associated with a _________ pressure.

A) market
B) societal
C) technology
D) nonexistent

Question 44

The internet makes customers _________ powerful; this is a _________ pressure.

A) less; market
B) less; societal
C) more; market
D) more; societal

Question 45

American companies can easily do business with Chinese companies. This is phenomenon is called ________.

A) globalization
B) information overload
C) protection against terrorist attacks
D) technological innovation and obsolescence

Question 46

_________ is a technology pressure.

A) Globalization
B) Information overload
C) Protection against terrorist attacks
D) Reducing the digital divide

Question 47

_________ is a societal pressure.

A) Globalization
B) Information overload
C) Protection against terrorist attacks
D) Technological innovation and obsolescence

Question 48

Which of the following is NOT an organizational response to business pressures?

A) Creating a digital divide
B) Developing strategic systems
C) Focusing on customer wants
D) Mass customization

Question 49

_________ is a challenge of BYOD.

A) Control
B) Cost
C) Productivity
D) Satisfaction

Question 50

Compliance with government regulations is a _________ pressure.

A) market
B) societal
C) technology
D) nonexistent

Question 51

Bank of America set up a _________ cloud after the financial crisis of 2007-2008.

A) Hybrid
B) Open
C) Private
D) Public

Question 52

_________ is a market pressure.

A) globalization
B) information overload
C) protection against terrorist attacks
D) technological innovation and obsolescence

Question 53

_________ represents a huge challenge for IT departments because it means IT loses the ability to fully control and manage employee devices.

A) BYOD
B) ERP
C) RFID
D) TPS

Question 54

_________ involves companies providing standard specifications for different consumer groups.

A) Configured mass customization
B) Consumer segmentation
C) Mass customization
D) Mass production

Question 55

Which of the following is NOT a benefit of Bank of America's new software-defined infrastructure cloud?

A) Cost
B) Flexibility
C) Scalability
D) Security

Question 56

More than ____ percent of American adults only have dial-up Internet access; this ___ a form of broadband Internet access.

A) 30; is
B) 30; is not
C) 50; is
D) 50; is not

Question 57

_________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.

A) Configured mass customization
B) Consumer segmentation
C) Mass customization
D) Mass production

Question 58

Ford's original strategy was _________.

A) configured mass customization
B) consumer segmentation
C) mass customization
D) mass production

Question 59

One of the major roadblocks for installation of broadband fiber-optic lines in rural areas is __________.

A) the owners of the preexisting utility poles rarely grant permission for outside entities to install fiber-optic lines, forcing those entities to undergo lengthy negotiations to gain access.
B) that streamlined FCC rules for installation only apply to Internet Service Providers and telephone and cable companies, and not county agencies, making the process more convoluted and lengthy.
C) the FCC does not permit any companies who do not own the utility poles outright to install fiber-optic lines, therefore forcing the ISPs, and telephone and cable companies to create queues for installation that are sometimes years long.
D) that so few people populate these rural areas, there is no demand for broadband and therefore the telephone and cable companies are often unaware that there is even a need that requires fulfillment in those communities.

Question 60

__________ is trying to close the digital divide for its residents by utilizing FCC subsidies and the services of DigitalC and Siklu to install less expensive wireless service in low-income homes.

A) Cleveland
B) Milwaukee
C) New York City
D) Seattle

Question 61

The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry.

A) easy; few
B) easy; significant
C) hard; few
D) hard; significant

Question 62

Supplier power is _________ when buyers have few choices from whom to buy and _________ when buyers have many choices.

A) high; high
B) high; low
C) low; high
D) low; low

Question 63

If there are _________ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low.

A) few; few
B) few; many
C) many; few
D) many; many

Question 64

Supplier power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices.

A) few; few
B) few; many
C) many; few
D) many; many

Question 65

You have to offer online banking if you want to operate a bank. This is a(n) ________.

A) buyer power
B) entry barrier
C) substitute product
D) supplier power

Question 66

Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices.

A) high; high
B) high; low
C) low; high
D) low; low

Question 67

Which is not a piece of new technology that cruises lines are implementing on their boats?

A) Facial recognition
B) VR simulations
C) Drone service
D) Radio-frequency identification wristbands

Question 68

__________ uses machine learning to analyze passenger behavior and provide personalized recommendations.

A) Carnival Corporation
B) JetBlue Cruises
C) MSC Cruises
D) Royal Caribbean Cruises

Question 69

Which of the following reduces buyer power?

A) Globalization
B) Loyalty programs
C) Intermediation
D) Internet searching

Question 70

Porter's competitive forces model identifies _________ major forces that can endanger or enhance a company's position in a given industry.

A) 3
B) 4
C) 5
D) 6

Question 71

The threat of new competitors will enter your market is _________ when entry is easy and _________ when there are significant barriers to entry.

A) high; high
B) high; low
C) low; high
D) low; low

Question 72

If there are many alternatives to an organization's products or services, then the threat of substitutes is _________; if there are few alternatives, then the threat is ______.

A) high; high
B) high; low
C) low; high
D) low; low

Question 73

Buyer power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices.

A) few; few
B) few; many
C) many; few
D) many; many

Question 74

The threat from rivalry is _________ when there is intense competition among many firms in an industry and _________ when competition is not as intense.

A) high; high
B) high; low
C) low; high
D) low; low

Question 75

The best-known framework for analyzing competitiveness is ________'s competitive forces model.

A) Job
B) Gates
C) Mintzberg
D) Porter

Question 76

Bank of America retired more than _________ applications after the financial crisis of 2007-2008.

A) 100
B) 5,000
C) 18,000
D) 100,000

Question 77

Which is not a benefit for the companies behind cruises in terms of implementation of various customer-centered technologies?

A) Some technology incorporates machine learning that provides the cruise providers with valuable information about their customers and the customer experience.
B) Technology can replace previously needed manpower to perform certain tasks, such as taking food and drink orders.
C) Most of the technology used on cruise ships has eliminated the concern over security breeches that previously existed on cruise ships.
D) Technology enables some cruise lines to be able to offer enhanced experiences that increase cost to customers, therefore increasing profits.

Question 78

__________ uses RFID to allow guests to make onboard purchases and access staterooms.

A) Carnival Corporation
B) Celebrity Cruises
C) JetBlue Cruises
D) Royal Caribbean Cruises

Question 79

Which of the following increases supplier power?

A) Globalization
B) Integrated supply chains
C) Intermediation
D) Internet searching

Question 80

One negative aspect of Celebrity Cruises installation and implementation of various technologies on its boats and for its customers' use is __________.

A) the automatically unlocking cabin door locks all had to be replaced, which was quite expensive.
B) that customers largely responded in a negative way to the need to utilize various devices for optimal experiences.
C) that to implement the optimized wayfinding, the cruise ships all had to build new infrastructures.
D) customers were unwilling to pay more for VR views of the sea and the cruise line has ended up with many empty rooms on its voyages.