Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable.

Virginia and Idaho allow robotic delivery of products.

Chevron used BPR, BPI, and BPM to achieve operational excellence.

The threat of new competitors will enter your market is _________ when entry is easy and _________ when there are significant barriers to entry.

Primary activities _________ add value directly to the firm's products or services; support activities _________ add value directly to the firm's products or services.

One negative aspect of Celebrity Cruises installation and implementation of various technologies on its boats and for its customers' use is __________.

In the _________ phase of BPI, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs.

_________ is an example of a support activity for most firms.

Business process ___ is a radical redesign of a business process that improves its efficiency and effectiveness often by beginning with a "clean sheet."

Organizations can adopt BPM to sustain BPR efforts over time.

Buyer power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices.

_________ is a societal pressure.

_________ is an example of effectiveness.

Businesses strive to produce products and services at the lowest cost in the industry when they have a ___ strategy.

Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices.

Business and IT employees communicate well with each other.

Chevron primarily used BPC to save money.

A workforce including more women, single parents, minorities, and persons with disabilities puts societal pressure on organizations.

E-commerce is the process of buying and selling goods and services.

A retailer is an example of an internal customer to a manufacturer.