Deck 23: Manage Volunteers

Question 1

When allocating work to volunteers, which roles should NOT be allocated?

A) Security
B) Customer service
C) Direction giving
D) Ushering

Answer 1

A

Question 2

When considering the most important motivational factor for a volunteer, which of the following would you consider first?

A) Needs and expectations
B) Distance from home
C) The tasks allocated
D) The organisation chart

Answer 2

A

Question 3

The question, 'Where were you born?' is discriminatory and therefore in breach of which legislation?

A) Equal Employment Opportunity
B) Training incentive payment
C) Industrial award
D) Industrial agreement

Answer 3

A

Question 4

Workplace health and safety legislation:

A) Does not apply to volunteers because they are not paid workers
B) Applies to volunteers
C) Is an insurance system
D) Is not relevant to the event if all workers are volunteers

Question 5

If you needed advice on volunteer retention, which of the following would you contact?

A) Volunteering Australia
B) Simply Hired
C) Seek
D) Event Workforce

Question 6

When considering the needs of the event workforce, which aspect of induction is most important?

A) The history of the event
B) The venue layout
C) Their hours and days of work
D) Team-building activities

Question 7

Volunteers are most motivated when working at which of the following event types?

A) A for-profit event
B) A cause-related event
C) A banquet
D) An exhibition

Question 8

The National Employment Standards DO NOT define:

A) Working hours for volunteers
B) National minimum wages
C) Duration of the volunteering contract
D) Union membership

Question 9

A document showing job title, duties, reporting relationships and conditions of employment is called a:

A) Job specification
B) Job description
C) Job analysis
D) Job requirement

Question 10

In which of the following situations could volunteers feel exploited?

A) If they were asked to arrive just before the event
B) If they were working at a for-profit event
C) If they disliked their meals
D) If they disliked their uniforms