Question 1

In which of the following situations could volunteers feel exploited?

Accepted Answer

A)  If they were asked to arrive just before the event 
B)  If they were working at a for-profit event 
C)  If they disliked their meals 
D)  If they disliked their uniforms 
A)  If they were asked to arrive just before the event 
B)  If they were working at a for-profit event 
C)  If they disliked their meals 
D)  If they disliked their uniforms B

Question 2

Volunteers are most motivated when working at which of the following event types?

Accepted Answer

A)  A for-profit event 
B)  A cause-related event 
C)  A banquet 
D)  An exhibition 
A)  A for-profit event 
B)  A cause-related event 
C)  A banquet 
D)  An exhibition A

Question 3

If you needed advice on volunteer retention, which of the following would you contact?

Accepted Answer

A)  Volunteering Australia 
B)  Simply Hired 
C)  Seek 
D)  Event Workforce 
A)  Volunteering Australia 
B)  Simply Hired 
C)  Seek 
D)  Event Workforce A

Question 4

Workplace health and safety legislation:

Accepted Answer

A)  Does not apply to volunteers because they are not paid workers 
B)  Applies to volunteers 
C)  Is an insurance system 
D)  Is not relevant to the event if all workers are volunteers 
A)  Does not apply to volunteers because they are not paid workers 
B)  Applies to volunteers 
C)  Is an insurance system 
D)  Is not relevant to the event if all workers are volunteers

Question 5

When considering the needs of the event workforce, which aspect of induction is most important?

Accepted Answer

A)  The history of the event 
B)  The venue layout 
C)  Their hours and days of work 
D)  Team-building activities 
A)  The history of the event 
B)  The venue layout 
C)  Their hours and days of work 
D)  Team-building activities

Question 6

A document showing job title, duties, reporting relationships and conditions of employment is called a:

Accepted Answer

A)  Job specification 
B)  Job description 
C)  Job analysis 
D)  Job requirement 
A)  Job specification 
B)  Job description 
C)  Job analysis 
D)  Job requirement

Question 7

When considering the most important motivational factor for a volunteer, which of the following would you consider first?

Accepted Answer

A)  Needs and expectations 
B)  Distance from home 
C)  The tasks allocated 
D)  The organisation chart 
A)  Needs and expectations 
B)  Distance from home 
C)  The tasks allocated 
D)  The organisation chart

Question 8

When allocating work to volunteers, which roles should NOT be allocated?

Accepted Answer

A)  Security 
B)  Customer service 
C)  Direction giving 
D)  Ushering 
A)  Security 
B)  Customer service 
C)  Direction giving 
D)  Ushering

Question 9

The question, 'Where were you born?' is discriminatory and therefore in breach of which legislation?

Accepted Answer

A)  Equal Employment Opportunity 
B)  Training incentive payment 
C)  Industrial award 
D)  Industrial agreement 
A)  Equal Employment Opportunity 
B)  Training incentive payment 
C)  Industrial award 
D)  Industrial agreement

Question 10

The National Employment Standards DO NOT define:

Accepted Answer

A)  Working hours for volunteers 
B)  National minimum wages 
C)  Duration of the volunteering contract 
D)  Union membership 
A)  Working hours for volunteers 
B)  National minimum wages 
C)  Duration of the volunteering contract 
D)  Union membership

In which of the following situations could volunteers feel exploited?

Volunteers are most motivated when working at which of the following event types?

If you needed advice on volunteer retention, which of the following would you contact?

Workplace health and safety legislation:

When considering the needs of the event workforce, which aspect of induction is most important?

A document showing job title, duties, reporting relationships and conditions of employment is called a:

When considering the most important motivational factor for a volunteer, which of the following would you consider first?

When allocating work to volunteers, which roles should NOT be allocated?

The question, 'Where were you born?' is discriminatory and therefore in breach of which legislation?

The National Employment Standards DO NOT define:

Source and Use Information on the Events Industry

Enhance Customer Service Experiences

Coordinate On-Site Event Registrations

Manage Projects

Develop Conference Programs

Manage Event Staging Components

Establish and Conduct Business Relationships

Manage Finances Within a Budget

Identify Hazards, Assess and Control Safety Risks

Monitor Work Operations

Lead and Manage People

Manage On-Site Event Operations

Plan In-House Events or Functions

Develop Event Concepts

Select Event Venues and Sites

Implement and Monitor Environmentally Sustainable Work Practices

Research and Comply With Regulatory Requirements

Manage Risk

Coordinate Marketing Activities

Obtain and Manage Sponsorship

Prepare and Monitor Budgets

Recruit, Select and Induct Staff

Organise Event Infrastructure

Filters

Exam 23: Manage Volunteers

In which of the following situations could volunteers feel exploited?

Volunteers are most motivated when working at which of the following event types?

If you needed advice on volunteer retention, which of the following would you contact?

Workplace health and safety legislation:

When considering the needs of the event workforce, which aspect of induction is most important?

A document showing job title, duties, reporting relationships and conditions of employment is called a:

When considering the most important motivational factor for a volunteer, which of the following would you consider first?

When allocating work to volunteers, which roles should NOT be allocated?

The question, 'Where were you born?' is discriminatory and therefore in breach of which legislation?

The National Employment Standards DO NOT define:

Source and Use Information on the Events Industry

Enhance Customer Service Experiences

Coordinate On-Site Event Registrations

Manage Projects

Develop Conference Programs

Manage Event Staging Components

Establish and Conduct Business Relationships

Manage Finances Within a Budget

Identify Hazards, Assess and Control Safety Risks

Monitor Work Operations

Lead and Manage People

Manage On-Site Event Operations

Plan In-House Events or Functions

Develop Event Concepts

Select Event Venues and Sites

Implement and Monitor Environmentally Sustainable Work Practices

Research and Comply With Regulatory Requirements

Manage Risk

Coordinate Marketing Activities

Obtain and Manage Sponsorship

Prepare and Monitor Budgets

Recruit, Select and Induct Staff

Organise Event Infrastructure

Filters