Deck 11: Lead and Manage People

Question 1

Tuckerman's stages of group development are:

A) Forming, norming, storming, performing, adjourning
B) Forming, storming, norming, performing, adjourning
C) Forming, storming, performing
D) Socialisation, induction, training, performance appraisal

Answer 1

B

Question 2

In the high-pressure event environment, communication plays a critical role; and your effectiveness can be improved if:

A) There is an action objective in the communication
B) The receiver has a good attitude
C) The message is transmitted during a break
D) Everyone is involved in the communication process

Answer 2

A

Question 3

Communications technology can be unsuitable or unreliable. Which of the following is most effective?

A) Mobile phones
B) Twitter
C) Facebook
D) Two-way radio

Answer 3

D

Question 4

High power distance is most likely to be experienced in the event environment when raising issues with:

A) Venue management
B) Volunteer services
C) Spectator services
D) Emergency services personnel

Question 5

The statement, 'I am only responsible for the actions of my team' shows:

A) A lack of commitment and cooperation
B) A strong focus on organisation
C) A strong focus on control measures
D) An ability to organise effectively

Question 6

The use of social media to keep staff inspired by the amount of money raised for a charity is an example of which type of communication strategy?

A) Behavioural
B) Verbal
C) Instructional
D) Visual

Question 7

Walt Disney said, 'Laughter is timeless, imagination has no age, dreams are forever'. This is an example of:

A) A management style
B) Leadership vision
C) A task-focused approach
D) Workforce planning

Question 8

The biggest challenge for leadership in the event environment is:

A) The use of volunteers who can leave at any time
B) The diverse nature of the event workforce
C) Redeployment of staff
D) Recruitment

Question 9

Charismatic leadership is:

A) A great approach to project management
B) Inspirational and motivational
C) Strategically effective
D) Unsuitable for the event environment