Deck 11: Providing Services

Question 1

Termination is the final step of the helping process.

Answer 1

True

Question 2

When a helper has to focus on the immediate needs of another person, family, or community, he/she is a ______.

A)caregiver
B)crisis intervener
C)mobilize
D)teacher

Answer 2

B

Question 3

One cause of failure to change is:

A)no problem identification.
B)not knowing how to change.
C)premature action.
D)resistance.

Answer 3

C

Question 4

"What is working?," "Are there barriers?," and "Can we make changes?," are questions helpers ask to:

A)terminate.
B)develop a plan.
C)engage in the change process.
D)evaluate services.

Question 5

The time when people are coming to terms with an event and working through grief is what phase of the lifecycle of a disaster?

A)disillusionment
B)impact
C)preincident
D)honeymoon

Question 6

"Staying in your lane" refers to:

A)the caregiver role.
B)potential ethical dilemmas.
C)the precontemplation phase.
D)developing and communicating empathy.

Question 7

When helpers focus on "being with" a client in person, by phone, or by email, they are engaging in the ______ role.

A)broker
B)crisis intervener
C)teacher
D)caregiver

Question 8

In which phase of the change process is the individual who does not want to change and doesn't believe there is a problem?

A)precontemplation
B)contemplation
C)preparation
D)action

Question 9

Which of the following actions do not occur during the phases of a lifecycle of a disaster?

A)defining the problem
B)making plans
C)referral
D)providing support

Question 10

Four common roles in human services and counseling are:

A)behavior changer, caregiver, crisis intervener, and teacher.
B)physician, psychologist, planner, and broker.
C)caregiver, teacher, psychologist, and parole officer.
D)none of the above.