Question 1

"What is working?," "Are there barriers?," and "Can we make changes?," are questions helpers ask to:

Accepted Answer

A) terminate. 
B) develop a plan. 
C) engage in the change process. 
D) evaluate services. 
A) terminate. 
B) develop a plan. 
C) engage in the change process. 
D) evaluate services. D

Question 2

The time when people are coming to terms with an event and working through grief is what phase of the lifecycle of a disaster?

Accepted Answer

A) disillusionment 
B) impact 
C) preincident 
D) honeymoon 
A) disillusionment 
B) impact 
C) preincident 
D) honeymoon A

Question 3

In which phase of the change process is the individual who does not want to change and doesn't believe there is a problem?

Accepted Answer

A) precontemplation 
B) contemplation 
C) preparation 
D) action 
A) precontemplation 
B) contemplation 
C) preparation 
D) action A

Question 4

One cause of failure to change is:

Accepted Answer

A) no problem identification. 
B) not knowing how to change. 
C) premature action. 
D) resistance. 
A) no problem identification. 
B) not knowing how to change. 
C) premature action. 
D) resistance.

Question 5

"Staying in your lane" refers to:

Accepted Answer

A) the caregiver role. 
B) potential ethical dilemmas. 
C) the precontemplation phase. 
D) developing and communicating empathy. 
A) the caregiver role. 
B) potential ethical dilemmas. 
C) the precontemplation phase. 
D) developing and communicating empathy.

Question 6

Which of the following actions do not occur during the phases of a lifecycle of a disaster?

Accepted Answer

A) defining the problem 
B) making plans 
C) referral 
D) providing support 
A) defining the problem 
B) making plans 
C) referral 
D) providing support

Question 7

When helpers focus on "being with" a client in person, by phone, or by email, they are engaging in the ______ role.

Accepted Answer

A) broker 
B) crisis intervener 
C) teacher 
D) caregiver 
A) broker 
B) crisis intervener 
C) teacher 
D) caregiver

Question 8

Termination is the final step of the helping process.

Accepted Answer

A) True 
 B)False

Question 9

Four common roles in human services and counseling are:

Accepted Answer

A) behavior changer, caregiver, crisis intervener, and teacher. 
B) physician, psychologist, planner, and broker. 
C) caregiver, teacher, psychologist, and parole officer. 
D) none of the above. 
A) behavior changer, caregiver, crisis intervener, and teacher. 
B) physician, psychologist, planner, and broker. 
C) caregiver, teacher, psychologist, and parole officer. 
D) none of the above.

Question 10

When a helper has to focus on the immediate needs of another person, family, or community, he/she is a ______.

Accepted Answer

A) caregiver 
B) crisis intervener 
C) mobilize 
D) teacher 
A) caregiver 
B) crisis intervener 
C) mobilize 
D) teacher

"What is working?," "Are there barriers?," and "Can we make changes?," are questions helpers ask to:

The time when people are coming to terms with an event and working through grief is what phase of the lifecycle of a disaster?

In which phase of the change process is the individual who does not want to change and doesn't believe there is a problem?

One cause of failure to change is:

"Staying in your lane" refers to:

Which of the following actions do not occur during the phases of a lifecycle of a disaster?

When helpers focus on "being with" a client in person, by phone, or by email, they are engaging in the ______ role.

Termination is the final step of the helping process.

Four common roles in human services and counseling are:

When a helper has to focus on the immediate needs of another person, family, or community, he/she is a ______.

Introducing the Helping Process

The Assessment Phase

Assessment Skills

Effective Intake Interviewing

Interviewing Skills

Service Delivery Planning

Planning Skills

Building a Case File

Skills to Build the Case File

Coordinating Services

Implementation and Termination Skills

Filters

Exam 11: Providing Services

"What is working?," "Are there barriers?," and "Can we make changes?," are questions helpers ask to:

The time when people are coming to terms with an event and working through grief is what phase of the lifecycle of a disaster?

In which phase of the change process is the individual who does not want to change and doesn't believe there is a problem?

One cause of failure to change is:

"Staying in your lane" refers to:

Which of the following actions do not occur during the phases of a lifecycle of a disaster?

When helpers focus on "being with" a client in person, by phone, or by email, they are engaging in the ______ role.

Termination is the final step of the helping process.

Four common roles in human services and counseling are:

When a helper has to focus on the immediate needs of another person, family, or community, he/she is a ______.

Introducing the Helping Process

The Assessment Phase

Assessment Skills

Effective Intake Interviewing

Interviewing Skills

Service Delivery Planning

Planning Skills

Building a Case File

Skills to Build the Case File

Coordinating Services

Implementation and Termination Skills

Filters