Deck 10: Coordinating Services

Question 1

Which of the following is not necessary for an effective referral?

A)discuss with the client
B)follow-up on referral
C)schedule appointment
D)case summary

Answer 1

D

Question 2

Service coordination follows:

A)brokering services.
B)implementation.
C)resource identification.
D)plan development.

Answer 2

D

Question 3

Important skills when working with other professionals are ______ skills.

A)communication
B)advocacy
C)brokering
D)monitoring

Answer 3

A

Question 4

Linking, monitoring, and advocating are the activities of:

A)brokering services.
B)service coordination.
C)making referrals.
D)implementation.

Question 5

Knowing the available resources and the policies and procedures of agencies are useful to the:

A)caregiver.
B)broker.
C)monitor.
D)evaluator.

Question 6

The client has a choice of three training programs.What influences his/her choice?

A)resource selection
B)evaluation criteria
C)values and preferences
D)goals and objectives

Question 7

Activities of service coordination are:

A)referring, following-up, and brokering.
B)identifying resources, referring, and evaluating.
C)developing resources, working with other professionals, and planning.
D)referring, monitoring, and working with other professionals.

Question 8

Investigating the status of problems, client satisfaction, outcomes, and case continuation or closure are part of:

A)evaluation.
B)implementation.
C)monitoring.
D)plan review.

Question 9

Once the referral is made, the helper's role becomes one of ______.

A)advocate
B)broker
C)monitor
D)evaluator