Question 1

Activities of service coordination are:

Accepted Answer

A) referring, following-up, and brokering. 
B) identifying resources, referring, and evaluating. 
C) developing resources, working with other professionals, and planning. 
D) referring, monitoring, and working with other professionals. 
A) referring, following-up, and brokering. 
B) identifying resources, referring, and evaluating. 
C) developing resources, working with other professionals, and planning. 
D) referring, monitoring, and working with other professionals. D

Question 2

Important skills when working with other professionals are ______ skills.

Accepted Answer

A) communication 
B) advocacy 
C) brokering 
D) monitoring 
A) communication 
B) advocacy 
C) brokering 
D) monitoring A

Question 3

Investigating the status of problems, client satisfaction, outcomes, and case continuation or closure are part of:

Accepted Answer

A) evaluation. 
B) implementation. 
C) monitoring. 
D) plan review. 
A) evaluation. 
B) implementation. 
C) monitoring. 
D) plan review. A

Question 4

Once the referral is made, the helper's role becomes one of ______.

Accepted Answer

A) advocate 
B) broker 
C) monitor 
D) evaluator 
A) advocate 
B) broker 
C) monitor 
D) evaluator

Question 5

The client has a choice of three training programs.What influences his/her choice?

Accepted Answer

A) resource selection 
B) evaluation criteria 
C) values and preferences 
D) goals and objectives 
A) resource selection 
B) evaluation criteria 
C) values and preferences 
D) goals and objectives

Question 6

Knowing the available resources and the policies and procedures of agencies are useful to the:

Accepted Answer

A) caregiver. 
B) broker. 
C) monitor. 
D) evaluator. 
A) caregiver. 
B) broker. 
C) monitor. 
D) evaluator.

Question 7

Service coordination follows:

Accepted Answer

A) brokering services. 
B) implementation. 
C) resource identification. 
D) plan development. 
A) brokering services. 
B) implementation. 
C) resource identification. 
D) plan development.

Question 8

Linking, monitoring, and advocating are the activities of:

Accepted Answer

A) brokering services. 
B) service coordination. 
C) making referrals. 
D) implementation. 
A) brokering services. 
B) service coordination. 
C) making referrals. 
D) implementation.

Question 9

Which of the following is not necessary for an effective referral?

Accepted Answer

A) discuss with the client 
B) follow-up on referral 
C) schedule appointment 
D) case summary 
A) discuss with the client 
B) follow-up on referral 
C) schedule appointment 
D) case summary

Activities of service coordination are:

Important skills when working with other professionals are ______ skills.

Investigating the status of problems, client satisfaction, outcomes, and case continuation or closure are part of:

Once the referral is made, the helper's role becomes one of ______.

The client has a choice of three training programs.What influences his/her choice?

Knowing the available resources and the policies and procedures of agencies are useful to the:

Service coordination follows:

Linking, monitoring, and advocating are the activities of:

Which of the following is not necessary for an effective referral?

Introducing the Helping Process

The Assessment Phase

Assessment Skills

Effective Intake Interviewing

Interviewing Skills

Service Delivery Planning

Planning Skills

Building a Case File

Skills to Build the Case File

Providing Services

Implementation and Termination Skills

Filters

Exam 10: Coordinating Services

Activities of service coordination are:

Important skills when working with other professionals are ______ skills.

Investigating the status of problems, client satisfaction, outcomes, and case continuation or closure are part of:

Once the referral is made, the helper's role becomes one of ______.

The client has a choice of three training programs.What influences his/her choice?

Knowing the available resources and the policies and procedures of agencies are useful to the:

Service coordination follows:

Linking, monitoring, and advocating are the activities of:

Which of the following is not necessary for an effective referral?

Introducing the Helping Process

The Assessment Phase

Assessment Skills

Effective Intake Interviewing

Interviewing Skills

Service Delivery Planning

Planning Skills

Building a Case File

Skills to Build the Case File

Providing Services

Implementation and Termination Skills

Filters