Deck 5: Attitudes Can Shape Your Life

Question 1

Which type of person is more likely to view problems as temporary setbacks rather than as barriers to success?

A) Pessimists
B) Optimists
C) Introverts
D) Directors

Answer 1

B

Question 2

We develop negative or positive attitudes toward people, ideas, and events based upon our value systems.

Answer 2

True

Question 3

It can be difficult, though not impossible, to unlearn negative attitudes.

Answer 3

True

Question 4

Lena frequently agrees with the rest of her team in hopes that she will be accepted by her team members.She may lose control of her attitude due to

A) cynicism.
B) group think.
C) having a closed mind.
D) professional relationships.

Question 5

Erin spends a great deal of time following fashion magazines, thumbing through countless pages of photo-shopped, rail-thin models.She runs and is a healthy weight; however, she still feels unhappy with her body.This is an example of

A) the socialization process.
B) using role models to influence attitudes.
C) the influence of media on forming attitudes.
D) the power of reference groups on perception.

Question 6

In Chapter 5, you were introduced to the supermarket store, Stew Leonard's.Stew Leonard's is highly profitable and successful, even while doing business in a competitive market.The store's success story exemplifies that competitive advantage in the marketplace can be achieved through

A) use of advanced information technology.
B) superior customer service.
C) providing quick and accurate information.
D) offering the best product.

Question 7

Ahmad was recently laid off from his job at Big Bank.When he was employed, he did not enjoy his job; however, now that his job is gone, he feels discouraged and hopeless.Ahmad needs to change his attitude and can do so by

A) seeking support and happiness in his relationships.
B) doing more things that he enjoys.
C) discovering positive opportunities resulting from the layoff.
D) doing all of these.

Question 8

One of the most significant differences between high and low achievers is choice of career.

Question 9

In the conceptual age, workers and businesses that demonstrate empathetic attitudes will have a competitive advantage.

Question 10

Jasmine goes out of her way to display a caring attitude to one of her customers during a sales call.The customer establishes a long-term relationship with Jasmine's company.This is an example of

A) the influence of role models on attitudes.
B) how aptitude can lead to success in someone's career.
C) how attitudes can be a powerful force in an organization.
D) the power of a reference group on the formation of attitudes.

Question 11

Mandy's employer is going through a period of intense and rapid change.Mandy has begun rejecting any new work-related idea or practice, preferring to cling to the methods that her employer used before the changes began.Mandy is exhibiting which of the following negative attitudes concerning change?

A) Tenacity
B) Arrogance
C) Inflexibility
D) Traditionalism

Question 12

An effective way to improve your own attitude would be to

A) spend more alone-time focusing on yourself.
B) surrender control of your life.
C) align your opinions and attitudes to match your friends and colleagues.
D) reflect on your current thought patterns and beliefs.

Question 13

Alex admires his manager, Susan, and considers her a role model.Susan often speaks about the importance of communication.At the same time, her busy schedule with external clients makes her very unavailable to Alex and other employees.During the rare chance that they are able to speak with her, she seems hurried and answers other calls and text messages.Alex is most likely to develop an attitude that

A) communicating with employees and clients are equally important.
B) upward communication is valuable to managers.
C) communicating with clients is less important than communicating with employees.
D) internal communication is less important than external communication.

Question 14

Carlos teaches high school language arts classes.When selecting a reference group, he is most likely to choose

A) several educators belonging to the National Council of Teachers of English.
B) various school administrators.
C) the high school student body.
D) members of his family.

Question 15

Rude behavior in the workplace such as using profanity and failure to say "please" and "thank you" demonstrates a lack of

A) basic interpersonal skills.
B) appreciation of coworker diversity.
C) openness to change.
D) self-motivation.

Question 16

Rafael sees his family achieve financial success through hard work.His parents and teachers talk about the importance of voting and being active in the community.As a result, Rafael develops strong attitudes about these issues.This is an example of

A) the power of a peer group in forming attitudes.
B) the socialization process.
C) the power of attitudes within an organization.
D) rewards and punishment in forming attitudes.

Question 17

Henry wants to help one of his employees develop a more positive attitude about work.He should

A) keep an open mind.
B) alter the way the employee thinks.
C) change the conditions surrounding the events that feed the employee's negative attitude.
D) provide negative consequences for doing what is asked.

Question 18

A peer group consists of people who share a common interest and act as an information source for an individual member.

Question 19

Sherry hates to do financial reports.Her boss encourages her when he gives her a financial report assignment and praises her when she gets it done on time and accurately.He is quite stern and scolds her if she complains about doing them.Over time, Sherry begins to feel more positively about doing the reports and actually comes to enjoy them.This is an example of the power of

A) rewards and punishment in forming attitudes.
B) the effect of role model identification on attitude formation.
C) the socialization process at work.
D) a peer group on the development of attitudes.

Question 20

Attitudes are an important part of who we are.Which of the following statements is true about attitudes?

A) They are shaped by our values.
B) They are the foundation upon which we develop our values.
C) They are relatively easy to form and change.
D) Attitudes can significantly affect our mental health but have little impact on our physical health.

Question 21

Define what attitudes are and discuss six forces that influence their formation.

Question 22

In most organizations, employees pay more attention to what supervisors and managers do than to what they say.

Question 23

Influencing another's attitudes through rewards and punishment is only a successful strategy for children.

Question 24

Briefly explain what it means to value diversity.

Question 25

Most differences between happy and unhappy individuals are based on external factors.

Question 26

"Negative Nancy's" whiny attitude is unlikely to affect her coworkers' attitudes and productivity, as she can be disregarded as "just one person."

Question 27

While you can control or modify attitudes to some degree, it is basically impossible to change them once you reach adulthood.

Question 28

You can help others to change their attitudes by changing the conditions that precede a behavior.

Question 29

When asked, employees cite interesting work and recognition among the best ways to help them improve their attitudes in an organization.

Question 30

Andrew occasionally mentions how he is coming along with training to run a marathon.His boss will probably be unappreciative of his self-absorbed attitude and endeavor.

Question 31

Identify an instance in your life when you felt unhappy.Applying the principles outlined in Chapter 6, how did you create - or how should you have created - your own happiness?

Question 32

What are the seven attitudes of highly valuable employees? What evidence could you find in their behaviors that would indicate to you that they possess all seven attitudes?

Question 33

According to the author of Who Moved My Cheese?, learning to cope with change is important for maintaining a positive attitude.

Question 34

____________________ are the foundation upon which we form ____________________ which in turn motivate the ____________________ we display.

Question 35

____________________ are able to imagine themselves in someone else's position and understand what that person is feeling.

Question 36

To help others change their attitudes, you can change the conditions that precede the inappropriate behavior or change the ____________________ that follow.

Question 37

The American Public Health Association may be a relevant ____________________ for a nurse or physician to learn information and compare ideas in ways that influence their attitudes and behaviors.

Question 38

Often pessimism leads to ____________________, which is a mistrusting attitude regarding the motives of people.

Question 39

When Nina tells her manager that she doesn't feel she needs to attend various pay-for training sessions or utilize support services, her manager is likely to be thankful for her willing attitude to minimize company costs.