Exam 5: Attitudes Can Shape Your Life

What are the seven attitudes of highly valuable employees? What evidence could you find in their behaviors that would indicate to you that they possess all seven attitudes?

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Question 1

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Employers value self-motivation (worker meets deadlines/achieves goals with little supervision), basic interpersonal skills (displays common courtesies), openness to change (willing to try new ideas, learn new practices), team spirit (gives credit to team members, helps teammates succeed), health consciousness (exercises, practices stress-relief techniques), appreciation of coworker diversity (is considerate of the ideas and perspectives of dissimilar coworkers), and honesty (tells truth, uses company dollars, materials responsibly).

Alex admires his manager, Susan, and considers her a role model.Susan often speaks about the importance of communication.At the same time, her busy schedule with external clients makes her very unavailable to Alex and other employees.During the rare chance that they are able to speak with her, she seems hurried and answers other calls and text messages.Alex is most likely to develop an attitude that

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Question 2

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Lena frequently agrees with the rest of her team in hopes that she will be accepted by her team members.She may lose control of her attitude due to

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Question 3

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Mandy's employer is going through a period of intense and rapid change.Mandy has begun rejecting any new work-related idea or practice, preferring to cling to the methods that her employer used before the changes began.Mandy is exhibiting which of the following negative attitudes concerning change?

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Question 4

Rafael sees his family achieve financial success through hard work.His parents and teachers talk about the importance of voting and being active in the community.As a result, Rafael develops strong attitudes about these issues.This is an example of

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Question 5

In the conceptual age, workers and businesses that demonstrate empathetic attitudes will have a competitive advantage.

(True/False)

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Question 6

Andrew occasionally mentions how he is coming along with training to run a marathon.His boss will probably be unappreciative of his self-absorbed attitude and endeavor.

(True/False)

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Question 7

Briefly explain what it means to value diversity.

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Question 8

Rude behavior in the workplace such as using profanity and failure to say "please" and "thank you" demonstrates a lack of

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Question 9

"Negative Nancy's" whiny attitude is unlikely to affect her coworkers' attitudes and productivity, as she can be disregarded as "just one person."

(True/False)

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Question 10

You can help others to change their attitudes by changing the conditions that precede a behavior.

(True/False)

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Question 11

Identify an instance in your life when you felt unhappy.Applying the principles outlined in Chapter 6, how did you create - or how should you have created - your own happiness?

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Question 12

While you can control or modify attitudes to some degree, it is basically impossible to change them once you reach adulthood.

(True/False)

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Question 13

An effective way to improve your own attitude would be to

(Multiple Choice)

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Question 14

Henry wants to help one of his employees develop a more positive attitude about work.He should

(Multiple Choice)

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Question 15

In most organizations, employees pay more attention to what supervisors and managers do than to what they say.

(True/False)

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Question 16

When asked, employees cite interesting work and recognition among the best ways to help them improve their attitudes in an organization.

(True/False)

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Question 17

Most differences between happy and unhappy individuals are based on external factors.

(True/False)

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Question 18

Define what attitudes are and discuss six forces that influence their formation.

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Question 19

Carlos teaches high school language arts classes.When selecting a reference group, he is most likely to choose

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Question 20

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What are the seven attitudes of highly valuable employees? What evidence could you find in their behaviors that would indicate to you that they possess all seven attitudes?

Lena frequently agrees with the rest of her team in hopes that she will be accepted by her team members.She may lose control of her attitude due to

Mandy's employer is going through a period of intense and rapid change.Mandy has begun rejecting any new work-related idea or practice, preferring to cling to the methods that her employer used before the changes began.Mandy is exhibiting which of the following negative attitudes concerning change?

Rafael sees his family achieve financial success through hard work.His parents and teachers talk about the importance of voting and being active in the community.As a result, Rafael develops strong attitudes about these issues.This is an example of

In the conceptual age, workers and businesses that demonstrate empathetic attitudes will have a competitive advantage.

Andrew occasionally mentions how he is coming along with training to run a marathon.His boss will probably be unappreciative of his self-absorbed attitude and endeavor.

Briefly explain what it means to value diversity.

Rude behavior in the workplace such as using profanity and failure to say "please" and "thank you" demonstrates a lack of

"Negative Nancy's" whiny attitude is unlikely to affect her coworkers' attitudes and productivity, as she can be disregarded as "just one person."

You can help others to change their attitudes by changing the conditions that precede a behavior.

Identify an instance in your life when you felt unhappy.Applying the principles outlined in Chapter 6, how did you create - or how should you have created - your own happiness?

While you can control or modify attitudes to some degree, it is basically impossible to change them once you reach adulthood.

An effective way to improve your own attitude would be to

Henry wants to help one of his employees develop a more positive attitude about work.He should

In most organizations, employees pay more attention to what supervisors and managers do than to what they say.

When asked, employees cite interesting work and recognition among the best ways to help them improve their attitudes in an organization.

Most differences between happy and unhappy individuals are based on external factors.

Define what attitudes are and discuss six forces that influence their formation.

Carlos teaches high school language arts classes.When selecting a reference group, he is most likely to choose

Introduction to Human Relations

Improving Interpersonal Communications

Building High Self-Esteem

Personal Values Influence Ethical Choices

Developing a Professional Presence

Valuing Work Force Diversity

Resolving Conflict and Achieving Emotional Balance

A Life Plan for Effective Human Relations

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