Deck 13: Supply Chain Process Integration

Question 1

The batching of orders is unlikely to increase the likelihood of the bullwhip effect occurring.

Answer 1

False

Question 2

iBOTs, are robotic delivery vehicles which can access every storage location within their aisle-both horizontally and vertically.

Answer 2

True

Question 3

Cloud systems provide less visibility for global supply chains.

Answer 3

False

Question 4

When demand exceeds a supplier's finished goods available, a supplier may allocate product in proportion to what buyers ordered.This rationing often results in shortage gaming by the suppliers' customers.

Question 5

According to the text, IBM had made sizeable investments in India growth markets and created a new procurement center in New Delhi.

Question 6

The ultimate goal in supply chain management is to create value for the services and products provided to end customers, which, in turn, will benefit the firms in the supply chain network.

Question 7

Two methods for managing supply chain risk include utilizing a supply chain IT system and identifying backup suppliers.

Question 8

An important initial step in the supply chain integration model is for a firm to extend process integration to 2?? tier supply chain partners and beyond
.

Question 9

External process integration can be an extremely challenging task because it can potentially cause a change in one or more organizational cultures.

Question 10

According to the textbook, there are four key supply chain business processes: Purchasing, Manufacturing, Distribution, and Returns.

Question 11

One of the key supply chain business processes is order fulfillment, which seeks to forecast demand and coordinate purchasing and distribution in an effort to balance customer demand with the firm's manufacturing capacity.

Question 12

Information visibility is critical for importers, shippers, and logistics providers.

Question 13

In 2014, supply chain process integration was found to be the most significant predictor of firm's competitive position.

Question 14

The order fulfillment process relies on forecasting and techniques used to smooth demand variabilities when disparities exist between demand and supply.

Question 15

Holding on to old-fashioned company practices and purchasing habits will help to made the firm run efficient and smooth.

Question 16

Lack of internal or external collaboration will create quality, cost, delivery timing, and other customer service problems that are detrimental to supply chains.

Question 17

Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities.

Question 18

Passive RFID Tags are more expensive than active RFID tags, which have been used for healthcare and military applications.

Question 19

The development of functional silos within an organization is considered a key component to achieving successful supply chain process integration.

Question 20

The most basic security system should include procedures and policies for securing offices, manufacturing plants, warehouses and other physical facilities.

Question 21

Which of the following is a vital element in developing a strong supply chain through the practice of process integration?

A) Developing and implementing a strong information technology system that allows for fast and easy information exchanges between supply chain partners
B) Partner collaborations on methods to improve processes within the supply chain
C) Partnerships, which value information sharing and partner collaborations
D) All of the above

Question 22

Higher inventories, higher costs, longer response times, and lost customers can result from?

A) Lack of trust between trading partners
B) Lack of supply chain visibility
C) Lack of vendor managed inventories
D) Reactive initiatives

Question 23

Failing to see the big picture and acting only in regard to single firm in the supply chain can be referred to as:

A) Silo mentality
B) Balking
C) Shortage gaming
D) Cross-selling

Question 24

Having connectivity and visibility to all partners in a firm's supply chain can be accomplished through the use of:

A) Legacy MRP systems
B) Score-carding systems
C) Cloud-based communication systems
D) Mobile Marketing

Question 25

Decisions regarding the types of parts purchased, suppliers used and the manufacturing process employed, should be decided in which phase of the supply chain integration model:

A) Review and establish supply chain strategies
B) Identify critical supply chain trading partners
C) Align supply chain strategies with key supply chain process objectives
D) Assess and improve internal integration of key supply chain processes

Question 26

Which of the following is NOT one of the Eight Key Supply Chain Business Processes?

A) Order Fulfillment
B) Customer Relationship Management
C) Returns Management
D) Warehouse Management

Question 27

Mapping the network of primary trading partners is something that should be done to:

A) Review and establish supply chain strategies
B) Obtain point-of-sale information from customers
C) Help the firm decide which businesses to include in its supply chain management efforts
D) Assess and improve internal integration of key supply chain processes

Question 28

The phase of the supply chain integration model concerned with identifying the important processes linking each of the supply chain partners is:

A) Review and establish supply chain strategies
B) Identify critical supply chain trading partners
C) Align supply chain strategies with key supply chain process objectives
D) Assess and improve internal integration of key supply chain processes

Question 29

Which of the following has made external integration more difficult to achieve?

A) Problems with internal integration efforts
B) Identifying key trading partners
C) Lack of software applications to coordinate the effort
D) Increased number of franchise operators

Question 30

The global process integration software market is expected to:

A) Double by the end of 2018
B) Grow by about $100 billion from 2017 to 2021
C) Remain constant through 2018
D) Decrease slightly by the end of 2017

Question 31

The coordination and sharing of information and resources to jointly manage a process is referred to as:

A) Differentiation
B) Process integration
C) Simplification
D) Reverse logistics

Question 32

Supply relationship management personnel routinely communicate with:

A) Production personnel to obtain feedback on supplier and purchased item performance
B) Marketing personnel for customer feedback
C) Suppliers for new product development and performance feedback
D) All of the above

Question 33

Which of the following is important for external process integration to be successful?

A) Successful internal process integration
B) Willing and competent trading partners
C) Both A & B
D) None of these

Question 34

Which of the following identifies the key customers, determines their needs, and then develops products and/or services to meet those needs?

A) Collaborative Management
B) Customer Relationship Management
C) Product Development and Commercialization
D) Demand Management

Question 35

Which of the following is an obstacle to successful process integration?

A) Passive integration
B) Stockpiling
C) Lack of trust
D) Transaction costs

Question 36

Which of the key supply chain business processes refers to meeting customer requirements by synchronizing the firm's marketing, production and distribution plans:

A) Customer relationship management process
B) Order fulfillment process
C) Customer demand organization process
D) Supply chain synchronization process

Question 37

Building, maintaining and strengthening beneficial relationships with suppliers and customers is accomplished through the use of:

A) Data warehouses
B) External process integration
C) Expediting
D) All of the above

Question 38

A customer approaches a firm with a question regarding her order status and shipping date; the information the firm provides is an example of which of the eight key supply chain business processes:

A) Supply management process
B) Demand management process
C) Customer service management process
D) Order fulfillment process

Question 39

Influencing and increasing the capabilities of a firms own employees, as well as those of their trading partners, will help to eliminate which of the following obstacles to process integration?

A) Risk Pooling
B) Lack of trust
C) Shortage Gaming
D) Lack of Knowledge

Question 40

____________________ tends to reduce safety stocks among supply chain members, generating even less variability in supply chain orders?

A) Information visibility
B) Internal quality standards
C) Forward Integration
D) All of the above

Question 41

When salespeople need to fill end-of-quarter or end-of-year sales quotas they might use ___________, which creates greater use of safety stock causing the bullwhip effect.

A) Stockpiling
B) Bullwhip ordering
C) Order fulfillment
D) Order batching

Question 42

The textbook states that "the bullwhip effect can be a pervasive and expensive problem along the supply chain." Answer the following questions in relation to the bullwhip effect:
a.Briefly describe the bullwhip effect.
b.List 2 key activities that cause the bullwhip effect.How do they exacerbate the problems associated with the bullwhip effect?
c.How can process integration help prevent/minimize the bullwhip effect?
d.List 2 other key activities that can act as deterrents against the bullwhip effect.How do they minimize and/or eliminate the problems associated with the bullwhip effect?

Question 43

List and describe THREE obstacles to process integration along the supply chain.

Question 44

Substance disposal and recycling are part of which supply chain business process:

A) Customer relationship management process
B) Returns management
C) Customer service management process
D) Product development and commercialization process

Question 45

Which of the following is a contributor to the bullwhip effect?

A) Smaller order sizes
B) Using actual demand data
C) Forward buying
D) Vendor managed inventory

Question 46

List and explain TWO of the causes of the bullwhip effect.

Question 47

The textbook lists the following activities as Supply Chain Risk Management activities:
a.Increasing safety stock and forward buying
b.Identify backup suppliers and logistics services
c.Diversify the supply base
d.Utilize a supply chain IT system
e.Develop a formal risk management program
For each also provide the downside of utilizing that particular strategy.

Question 48

Information technology advances, for example, have made cyber attacks:

A) Less common
B) More common
C) Nearly impossible
D) Limited to franchises

Question 49

List FIVE of the eight supply chain business processes.

Question 50

Security activities such as; Use of security badges and guards, conducting background check on applicants and using antivirus software and passwords, would be classified as:

A) Basic Initiatives
B) Reactive Initiatives
C) Proactive Initiatives
D) Advanced Initiatives

Question 51

Price fluctuations that are the result of special product promotions, quantity discounts, and other special pricing discounts by suppliers' result in:

A) Shortage Gaming
B) Quantity Batching
C) Buy-Back Gaming
D) Forward Buying

Question 52

According to the text, all of the following are considered key supply chain business processes EXCEPT:

A) Manufacturing flow management process
B) Knowledge management process
C) Supplier relationship management process
D) Product development and commercialization

Question 53

What is RFID technology and how will it aid in management of the supply chain?

Question 54

List and describe FIVE of the eight key supply chain business processes.

Question 55

How can corruption be managed on a global scale?

Question 56

Which of the following would be considered a Supply Chain Risk Management activity?

A) Increasing safety stock
B) Diversify the supply base
C) Develop a formal risk management program
D) All of the above