Deck 21: Working With the Normal Distribution

Question 1

Which country has the largest ecological footprint?

A) USA
B) Netherlands
C) India
D) China

Answer 1

USA

Question 2

Companies such as Royal Dutch/Shell can never be ethically sound bearing in mind what they do.

Answer 2

False

Question 3

If the entire world lived like the North Americans, it would take three Planet Earths to support the
present world population.

Answer 3

True

Question 4

After being interpreted through a process of judgement and values, it is:

A) Data
B) Information
C) Knowledge

Question 5

Tacit knowledge is knowledge that:

A) Can be codified
B) Can be explained verbally
C) Can be written down
D) Includes skill, intuition and experience

Question 6

Total quality management is an essential element in ISO 9000.

Question 7

Ethical investment funds will invest in tobacco companies if the companies' staff welfare policies
are sound.

Question 8

Objective facts independent of any context are:

A) Data
B) Information
C) Knowledge

Question 9

Ethical issues that arise in operations strategies normally do NOT affect which one of the following?

A) The community
B) Senior citizens' pensions
C) Customer requirements
D) Suppliers' policies
E) Staff welfare

Question 10

Facts that have been analysed are:

A) Data
B) Information
C) Knowledge

Question 11

Which of the following types of operation need NOT consider the impact of new technologies on their operations?

A) Education operations
B) Movie makers and cinemas
C) Professional services, such as accountants
D) Hospitals and healthcare operations
E) None of the above

Question 12

The three important management issues for operations managers dealing with their international network of operations are:

A) Frequently flyer schemes, expense accounts and lightweight luggage
B) Customers, suppliers, and transformation resources
C) Culture, co-ordination, and communication
D) None of the above

Question 13

An international organisation that divides the company's international markets into self-contained areas is adopting:

A) Global coordinated configuration
B) Regional configuration
C) Home country configuration

Question 14

Globalisation is seen by all as the root cause of exploitation and corruption.

Question 15

Understanding EB = P x A x T leads to the conclusion that sustainability can only be achieved
through consuming less.

Question 16

The apprentice mode of learning is called:

A) Combination
B) Internalisation
C) Socialisation
D) Externalisation

Question 17

Some ethical considerations of operations management decisions about process technology would NOT normally include:

A) Staff safety
B) Waste disposal
C) Noise pollution
D) Customer safety
E) Repetitive/alienating work

Question 18

In the Pakistan soccer-ball example, a company with a well known brand, such as Nike, had much to gain from improving the conditions of its suppliers. Why might a smaller company, providing
Cheaper non-branded products, have more difficulty with the type of improvements described in
The example?

A) Because their customers do not care about suppliers' working conditions.
B) Because they have smaller margins to absorb the extra costs.
C) Because smaller companies are less likely to be worried about suppliers' working conditions.

Question 19

RSI is caused by workplace stress.

Question 20

Technology and telecommunications have helped to increase globalisation.

Question 21

Only large companies have a truly international dimension.

Question 22

Which of the following social responsibility issues relates to network design?

A) Customer safety
B) 'Hire and fire' employment policies
C) Employment implications of plant closure
D) Staff safety

Question 23

Even small companies can be international players.

Question 24

Most of the dramatic environment disasters are caused by operational failure.

Question 25

The longest-term operations management decision with a global impact is that of international
location.

Question 26

Green reporting is usually motivated by an altruistic desire to cause less damage to the
environment.

Question 27

Obsolescence is an environmental issue concerned with which OM decision area?

A) Failure prevention and recovery
B) Capacity planning and control
C) Inventory planning and control
D) Quality planning and control

Question 28

Waste material generation is an environmental issue concerned with which OM decision area?

A) Layout of facilities
B) Product or service design
C) Network design
D) Job design

Question 29

What Mike Moore, the head of the World Trade Organization, has called the 2 Ts - technology and
telecommunications - have helped reduce the importance of barriers between nations.

Question 30

Explicit knowledge is embedded deep within individuals in the operation.

Question 31

Achieving sustainability means reducing, or at least stabilising, the environmental burden.

Question 32

Social responsibility is an issue for executives, not operations managers.

Question 33

Over-production waste is an environmental issue concerned with which OM decision area?

A) Failure prevention and recovery
B) Inventory planning and control
C) Capacity planning and control
D) Quality planning and control

Question 34

It is only large companies that source and sell their products and services on a global basis.

Question 35

Transportation of staff to and from work is an environmental issue concerned with which OM decision area?

A) Job design
B) Process technology
C) Layout of facilities
D) Supply chain planning and control

Question 36

Waste and product disposal is an environmental issue concerned with which OM decision area?

A) Capacity planning and control
B) Process technology
C) Product or service design
D) Job design

Question 37

Fume and emission pollution is an environmental issue concerned with which OM decision area?

A) Network design
B) Job design
C) Process technology
D) Failure prevention and recovery

Question 38

The ultimate test for any operation manager is whether he or she can develop an operation that
meets the challenges that lie ahead for the organisation.

Question 39

In the 'total environmental burden' calculation, A stands for:

A) Alternatives
B) Acceptance
C) Affluence
D) Attitudes

Question 40

Adding tacit knowledge to explicit knowledge is called:

A) Combination
B) Internalisation
C) Externalisation
D) Socialisation

Question 41

Which of the following areas are NOT covered by the ISO 14000 group?

A) Environmental Marketing
B) Environmental Labelling
C) Environmental Management Systems
D) Environmental Auditing

Question 42

When talented labour is in short supply, environmental reporting can serve to differentiate socially
responsible companies from the rest.

Question 43

Which of the following knowledge issues does NOT relate to capacity planning and control?

A) Demand sensitivity
B) Process flexibility
C) Performance trade-offs
D) Work time in reality

Question 44

Total Quality Management has become a particularly popular management idea since the start of
the twenty-first century.

Question 45

ISO 14000 is mainly focused on what?

A) Environmental issues
B) Social responsibility issues
C) Quality issues
D) Globalisation issues

Question 46

Which of the following knowledge issues relates to failure prevention and recovery?

A) Consequences of not meeting demand
B) Failure characteristics
C) Procedures for dealing with complaints
D) Location characteristics

Question 47

Which of the following technology issues relates to capacity planning and control?

A) Electronic Data Interchange
B) Schedule systems
C) Computerised forecasting
D) Automated warehouses

Question 48

Which of the following technology issues does NOT relate to inventory planning and control?

A) Use of Electronic Data Interchange
B) Use of automated warehouses
C) Use of automated vehicles
D) Use of barcode readers

Question 49

Approximately, how many acres of land does it take to supply the average person's needs in the United States?

A) 4.2
B) 12.2
C) 1.2
D) 8.2